Introduction
The IT Digital Applications Manager Deloitte position represents a premier opportunity for seasoned enterprise application professionals to spearhead digital transformation across regional operations. As the corporate landscape across Egypt, Jordan, Lebanon, Saudi Arabia, and the UAE increasingly relies on centralized cloud ecosystems, managing and optimizing complex ERP architectures serve as the backbone for operational excellence.
Operating across our core regional offices—including Amman, Beirut, and Cairo—this management-level track bridges hands-on system architecture, continuous deployment governance, and stakeholder orchestration. The position offers cross-functional exposure to Deloitte’s regional finance teams, engineering networks, and international support ecosystems.
This strategic role is uniquely tailored for senior IT specialists possessing comprehensive expertise in Microsoft Dynamics 365 (D365) environments, a deep understanding of Azure DevOps workflows, and the proven leadership capabilities required to manage application lifecycles while maintaining strict service level benchmarks.
Job Overview
- Position Title: Assistant Manager / Manager – Information Technology – Digital Applications
- Organization: Deloitte & Touche (Middle East)
- Department: Information Technology / Internal Client Services
- Locations: Egypt, Jordan, Lebanon, Saudi Arabia, United Arab Emirates (Primary Hubs: Amman, Beirut, Cairo)
- Job Category: Enterprise Applications / IT Support & Development
- Employment Type: Permanent, Full-Time
- Application Status: Open
- Posted Start Date: June 23, 2026
About Deloitte
Deloitte stands as one of the largest and most prestigious professional services firms in the world, routinely recognized with accolades including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award. Driven by our core purpose—to make an impact that matters—we serve our clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable economic growth.
We harbor an inclusive, collaborative culture built upon shared values: leading the way, serving with integrity, taking care of each other, fostering inclusion, and collaborating for measurable impact. By equipping our internal IT business units with cutting-edge platforms, we maximize operational agility and support our regional enterprise networks.
Minimum Requirements
To secure a seat within Deloitte’s digital applications division, candidates must fulfill the following mandatory qualifications:
- Educational Background: A Bachelor’s or Master’s degree in Engineering (B.E. / B.Tech.), Computer Applications (MCA), or a closely related technology field.
- Professional Experience: Minimum of 8+ years of proven application development and IT support experience, with an explicit emphasis on enterprise-scale ERP platforms.
- Core Platform Expertise: In-depth operational knowledge of Microsoft Dynamics 365 (D365), specifically covering Finance & Operations, Project Management, Time & Expense Management, and Payroll processing modules.
- DevOps & Tools Stack: Working competency with Azure DevOps (handling code deployment, branching strategies, pipelining, and request reviews) alongside ServiceNow environments.
- Technical Adjustments: Proven experience with D365 reports, API integrations, and user access licensing. Prior experience with Microsoft GP (Great Plains) is considered a strong operational advantage.
- Communication Skills: Excellent analytical troubleshooting capacities paired with the customer service mindset needed to manage diverse international users under tight timelines.
Role Responsibilities & Purpose
The Digital Applications Manager / Assistant Manager will direct day-to-day application governance, support escalations, and code deployment protocols across our regional framework:
1. First-Line Support & Incident Triage
- Provide elite first-line support for the D365 application ecosystem, driving effective intake management inside ServiceNow via thorough request logging, classification, and communication.
- Validate incoming user tickets, software anomalies, and operational requirements to guarantee data completeness, confirm underlying severity, and resolve first-tier issues autonomously.
2. Escalation & Lifecycle Management
- Escalate complex ServiceNow tickets to the dedicated Deloitte India D365 support team using Azure DevOps whenever deep secondary investigations or specialized engineering patches are required.
- Maintain continuous monitoring and strict governance over active D365 tickets to ensure quick resolutions that conform perfectly to corporate SLAs and priority metrics.
3. Engineering Governance & Code Deployment
- Review and formally approve application releases and production code deployments managed via Azure DevOps architecture.
- Oversee periodic validation cycles governing user access control parameters and corporate license utilization metrics to ensure optimal system hygiene.
4. Audit Readiness & Cross-Functional Alignment
- Support comprehensive internal and external audit procedures focusing on access controls, deployment logs, and data security policies within the D365 environment.
- Engage routinely with Deloitte Finance teams and expanded business units to expedite technical obstacle removal and contextualize recurring application faults.
5. Leadership Capabilities & Personal Accountability
- Build an active understanding of Deloitte’s purpose and values while seeking out high-impact improvement opportunities across the application layer.
- Demonstrate an unyielding commitment to continuous personal learning and development while serving as a visible technical brand ambassador for top IT talent.
What We Offer
Deloitte provides a comprehensive corporate framework designed to accelerate the growth of digital technology leaders:
- Exceptional Career Experience: Direct ownership of enterprise systems serving elite consulting networks across multiple Middle Eastern countries.
- Continuous Professional Development: Mentorship modules, continuous cloud certification opportunities, and specialized tracks covering modern Azure and Dynamics infrastructure.
- Inclusive Global Culture: A progressive, value-driven environment focused on technical collaboration, professional well-being, and mutual support.
- Impactful Career Architecture: Transparent promotional tracks allowing technical professionals to seamlessly advance from Assistant Manager tiers toward Senior Director positions.
Recruitment Journey
We leverage standardized, objective criteria to integrate high-performing technology experts into our ecosystem:
- Profile Verification: Evaluation of technical degrees, years of core enterprise support experience, and depth of D365 implementation exposure.
- Technical Assessment: A rigorous interview evaluating D365 modules (F&O, Payroll), API integrations, and practical Azure DevOps branching and deployment controls.
- Management Panel Interview: A multi-stakeholder conversation focused on vendor coordination, SLA dispute resolution, communication strategies, and alignment with corporate culture.
Diversity and Inclusion Commitment: Deloitte is committed to fostering an inclusive environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds.
How to Apply
- Ensure your attached curriculum vitae explicitly emphasizes your application development experience, specific D365 modules mastered, Azure DevOps workflow familiarity, and regional country experience.
- Submit your application through the centralized Deloitte Middle East candidate system before the submission cycle concludes.
Frequently Asked Questions (FAQs)
1. Which regional offices handle this specific IT vacancy?
The physical placement hubs for this vacancy focus primarily on our corporate centers in Amman, Beirut, and Cairo, supporting applications across Egypt, Jordan, Lebanon, KSA, and the UAE.
2. What specific Microsoft Dynamics 365 modules are required?
Candidates should demonstrate strong functional or development experience with D365 Finance & Operations, Project Management, Time & Expense Management, and Payroll processing.
3. Is experience with older legacy Microsoft ERPs valuable for this role?
Yes. Having verifiable, hands-on experience working with Microsoft GP (Great Plains) is considered a distinct competitive advantage during the profile verification stage.
4. How is the workflow divided between regional offices and global teams?
The Assistant Manager / Manager validates first-line issues regionally, and escalates complex secondary bugs to the dedicated Deloitte India support unit via integrated Azure DevOps structures.
SEO Details & Links
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