Senior Customer Quality Specialist Jobs in Dammam at Hitachi Energy
Senior Customer Quality Specialist Jobs in Dammam – Advance Your Career with Hitachi Energy
If you are searching for Senior Customer Quality Specialist Jobs in Dammam, Hitachi Energy offers an exciting opportunity for experienced quality professionals to join its Quality Management team. This full-time role focuses on managing customer quality concerns, improving quality systems, conducting root cause analysis, and driving continuous improvement across operations.
As a Senior Customer Quality Specialist, you will work closely with customers and cross-functional teams to resolve quality issues, enhance customer satisfaction, and maintain compliance with international quality standards.
Job Details
| Details | Information |
|---|---|
| Job Title | Senior Customer Quality Specialist |
| Company | HITACHI ENERGY LTD |
| Location | Dammam, Ash Sharqīyah, Saudi Arabia |
| Job ID | R0119192 |
| Job Category | Quality Management |
| Job Type | Full-Time |
| Experience | Experienced |
| Remote | No |
Key Responsibilities
As a Senior Customer Quality Specialist, your responsibilities include:
- Manage internal and external customer quality complaints.
- Perform systematic Root Cause Analysis (RCA) to identify quality issues.
- Develop corrective and preventive action plans (CAPA).
- Maintain high customer satisfaction through timely issue resolution.
- Ensure rapid containment actions to minimize customer impact.
- Conduct internal quality audits and customer audits.
- Collaborate with engineering, service, and quality teams.
- Utilize SAP QM Module for quality management activities.
- Apply Lean Six Sigma methodologies to improve processes.
- Ensure compliance with internal policies and industry standards.
- Communicate quality updates effectively with customers and stakeholders.
- Promote continuous improvement across manufacturing and service operations.
Required Qualifications
Candidates should have:
- Bachelor’s Degree in Engineering (Electrical or Mechanical preferred)
- 12–15 years of relevant quality management experience
- Strong knowledge of GIS products and HV Substation Operations
- Experience in Quality Assurance (QA) and Quality Control (QC)
- Hands-on experience with SAP QM Module
- Expertise in Lean Six Sigma methodologies
- Internal Quality Auditing experience
- Strong communication and presentation skills
- Excellent English language proficiency
Essential Skills
Successful applicants should possess expertise in:
- Customer Quality Management
- Root Cause Analysis (RCA)
- Corrective & Preventive Actions (CAPA)
- Lean Six Sigma
- SAP QM Module
- Quality Assurance (QA)
- Quality Control (QC)
- Internal Quality Audits
- Continuous Improvement
- Customer Complaint Resolution
- GIS Products
- HV Substation Operations
- Cross-functional Collaboration
- Decision Making
- Time Management
Why Join Hitachi Energy?
Hitachi Energy provides a collaborative environment where quality professionals can contribute to innovative energy solutions while advancing their careers.
Employee benefits include:
- Competitive salary and benefits
- Global career opportunities
- Professional development programs
- Advanced quality management technologies
- International project exposure
- Continuous learning and certification support
- Inclusive and diverse workplace
Career Growth Opportunities
Joining Hitachi Energy as a Senior Customer Quality Specialist can lead to roles such as:
- Quality Manager
- Customer Quality Manager
- Senior Quality Engineer
- Continuous Improvement Manager
- Supplier Quality Manager
- Operational Excellence Manager
- Regional Quality Lead
Why This Role Matters
Customer satisfaction is essential in the energy industry. The Senior Customer Quality Specialist ensures that customer concerns are addressed efficiently while implementing long-term quality improvements. Through structured problem-solving, quality audits, and continuous process enhancement, this role helps maintain Hitachi Energy’s reputation for reliability and excellence.
Professionals with expertise in quality management systems, SAP QM, Lean Six Sigma, and engineering quality processes will find this position highly rewarding.
Conclusion
If you are looking for Senior Customer Quality Specialist Jobs in Dammam, this opportunity with Hitachi Energy offers an excellent career path for experienced quality professionals. With responsibilities spanning customer satisfaction, quality assurance, process improvement, and engineering excellence, this role provides outstanding opportunities for long-term professional growth in Saudi Arabia.
Frequently Asked Questions (FAQ)
1. Where is the Senior Customer Quality Specialist job located?
The position is based in Dammam, Ash Sharqīyah, Saudi Arabia.
2. What qualifications are required?
Applicants should hold a Bachelor’s degree in Engineering (Electrical or Mechanical preferred) and have 12–15 years of experience in quality management.
3. What quality systems should candidates know?
Candidates should have experience with:
- SAP QM Module
- Lean Six Sigma
- Root Cause Analysis (RCA)
- Corrective and Preventive Actions (CAPA)
- Quality Assurance (QA)
- Quality Control (QC)
4. Is experience with GIS products required?
Yes. Strong knowledge of GIS products and High Voltage (HV) Substation Protection and Operations is required.
5. Is this a remote position?
No. This is a full-time onsite role located in Dammam.
6. What industries are relevant for this role?
Candidates with experience in electrical engineering, manufacturing, power systems, substations, industrial quality management, and energy sectors are highly suitable.
7. Does Hitachi Energy offer career advancement?
Yes. Employees benefit from international projects, leadership opportunities, continuous learning programs, and long-term career development.