Zain Announcing Top 2 Vacanies In Kuwait 2023
Zain Group is a leading telecommunications company operating in Kuwait, serving millions of customers with innovative mobile, fixed-line, and broadband services. With a strong presence in the region, Zain Group has established itself as a trusted provider of cutting-edge telecommunications solutions.
Name of the Company: Zain
Designation: Contact Center Agent and Content and partnership Analyst
Last Date to Apply: 13-Jul-2023
How to Apply: https://careers.zain.com/find-your-role/?department=&keywords=Kuwait
Email ID: info@zain.com
Phone No:96524644444
Website:https://zain.com/en/home
Qualification: 2 Years Diploma / Bachelor’s degree
Eligibility Criteria:0-3 years’ experience in a related field
Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,400 providing a comprehensive range of mobile voice and data services to over 53 million active individual and business customers as of March 31, 2023.
Job Description (Zain)
Zain Kuwait is looking to hire:
1- Contact Center Agent (Zain)
A Contact Center Agent is a customer service representative who works in a contact center or call center environment. They play a crucial role in providing exceptional customer service and support to individuals who reach out for assistance or have inquiries.
Responsibilities of a Contact Center Agent:
- Customer Support: Contact Center Agents are responsible for handling inbound and outbound customer interactions. They assist customers with various inquiries, such as product or service information, billing questions, technical support, or complaint resolution. Agents are expected to address customer concerns promptly, efficiently, and courteously.
- Communication: Agents communicate with customers via telephone, email, live chat, or other communication channels. They must possess excellent verbal and written communication skills to effectively understand customer needs, provide accurate information, and offer appropriate solutions.
- Problem Solving: Contact Center Agents are skilled problem solvers. They listen actively to customer issues, analyze problems, and provide prompt resolutions. Agents may need to escalate complex issues to higher-level support or management when necessary.
- Knowledge Management: Agents should possess a deep understanding of the company’s products, services, policies, and procedures. They stay up to date with the latest information and updates to provide accurate and relevant information to customers.
- Data Entry and Documentation: Agents are responsible for accurately entering customer information, inquiries, and resolutions into the contact center’s database or CRM (Customer Relationship Management) system. This ensures that customer records are up to date and easily accessible for future reference.
- Multitasking and Time Management: Contact Center Agents handle multiple customer interactions simultaneously. They must efficiently manage their time, prioritize tasks, and ensure timely follow-up on pending issues or escalations.
- Professionalism and Empathy: Agents should maintain a professional and empathetic approach while interacting with customers. They must remain calm, patient, and understanding, even in challenging situations. Agents should be able to empathize with customers’ concerns and provide reassurance and support.
- Adherence to Policies and Standards: Contact Center Agents are expected to adhere to company policies, procedures, and service level agreements (SLAs). They must follow established guidelines for call handling, data security, customer privacy, and compliance with regulatory requirements.
Becoming a Contact Center Agent often requires strong communication skills, customer service experience, and the ability to handle high call volumes or stressful situations. Training programs are typically provided to familiarize agents with specific products, services, and systems used within the contact center.
Overall, Contact Center Agents play a vital role in ensuring positive customer experiences, building customer loyalty, and maintaining the reputation of the company they represent.
Requirements
• 0-3 years’ experience in a related field
• Excellent Communication Skills (Speaking and Listening)
• Excellent Problem-Solving Skills
• High Drive for Achievement
• Strong Knowledge of MS Office
• Preferably Bilingual
• Ability to work under pressure
2- Content and partnership Analyst (Zain)
A Content and Partnership Analyst is a professional responsible for analyzing and managing content strategies and partnerships for a company. They play a crucial role in developing and implementing effective content strategies, identifying partnership opportunities, and maximizing the value of content assets.
Responsibilities of a Content and Partnership Analyst:
- Content Strategy Development: The analyst collaborates with cross-functional teams to develop comprehensive content strategies aligned with the company’s goals and target audience. They conduct research to understand market trends, customer preferences, and competitor activities, ensuring the content strategy is innovative and competitive.
- Content Analysis: The analyst evaluates the performance of existing content assets, such as articles, videos, social media posts, and website content. They analyze key metrics like engagement, reach, conversions, and user feedback to assess the effectiveness of content and identify areas for improvement.
- Partnership Identification and Management: Content and Partnership Analysts identify potential partnerships and collaborations with other organizations, influencers, or content creators that align with the company’s objectives. They evaluate partnership opportunities, negotiate terms, and manage ongoing relationships to drive mutually beneficial outcomes.
- Content Optimization: Based on data analysis and market insights, the analyst recommends optimizations for existing content assets. They identify content gaps, suggest improvements in format, messaging, or targeting, and implement strategies to enhance content performance and audience engagement.
- Trend Monitoring: Staying up to date with industry trends, emerging technologies, and content marketing best practices is essential for a Content and Partnership Analyst. They monitor market trends, identify new content formats or distribution channels, and make recommendations for incorporating innovative approaches into the content strategy.
- Data Analysis and Reporting: The analyst gathers and analyzes data from various sources, such as web analytics, social media metrics, and customer feedback. They generate reports, dashboards, and presentations to communicate content performance, partnership outcomes, and recommendations to stakeholders and senior management.
- Collaboration and Communication: Content and Partnership Analysts work closely with internal teams, including marketing, creative, and product teams, to ensure alignment and effective implementation of content strategies. They collaborate with external partners, content creators, or influencers, establishing clear communication channels and maintaining positive relationships.
- Quality Assurance: The analyst ensures that all content produced meets the company’s standards for quality, brand consistency, and legal compliance. They review content for accuracy, relevance, and adherence to guidelines before publication or distribution.
To excel in this role, Content and Partnership Analysts should have a strong understanding of content marketing principles, data analysis, and digital marketing trends. They need excellent communication skills, strategic thinking, and the ability to multitask and prioritize projects effectively.
By leveraging their analytical skills, industry knowledge, and creative thinking, Content and Partnership Analysts contribute to the development of successful content strategies and the establishment of valuable partnerships, ultimately driving brand awareness, audience engagement, and business growth.
Requirements
• Bachelor’s Degree in Business or a related field
To apply for this position, please follow the instructions below:
- Resume/CV Submission:
– Prepare an updated copy of your resume or curriculum vitae (CV)
that highlights your relevant experience, skills, and qualifications.
– Ensure that your contact information, including your full name, email
address, and phone number, is included.
– Highlight how your experience and qualifications align with the job
requirements and why you believe you are a suitable candidate.
- Additional Documents: (if required)
“Check below if the post required additional documents”
– If applicable, include any additional supporting documents such as
certifications, licenses, or transcripts that are relevant to the
position.
- Application Submission:
Choose one of the following methods to submit your application:
– Email: Send an email to the mentioned email address with the
subject line. Attach your resume, and any additional
documents as separate PDF or Word files.
– Online Application Portal: Visit provided website and navigate to the
Careers or Jobs section. Follow the instructions to create an
account or log in if you already have one. Complete the online
application form and upload your resume, and any additional
documents as specified.
- Application Deadline:
– Ensure that your application is submitted before the specified
deadline. Late applications may not be considered.
TO APPLY for this particular job post:
Zain
Send CV or Mail to: https://careers.zain.com/find-your-role/?department=&keywords=Kuwait
Contact Number:96524644444
Note: Make sure to use the contact number for sending job applications through the mentioned contact medium. Avoiding so may lead to application rejection.
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