Are you looking for an amazing career in a luxury hotel? W Dubai The Palm is now looking for a new Welcome Desk Agent to join their team for 2026. This is a great chance to work at a world famous resort on the Palm Jumeirah. If you love helping people and want a fresh start in the UAE, this role is for you. We will help you understand the job, the perks, and how to apply today.
W Dubai The Palm is a luxury hotel that belongs to the Marriott International family. They offer a fun and modern work culture for everyone.
Job Summary
| Detail | Information |
|---|---|
| Job Title | Welcome Desk Agent |
| Company | W Dubai – The Palm (Marriott International) |
| Sector | Hospitality and Tourism |
| Website | https://careers.marriott.com |
| Hiring Status | Urgent Hiring |
| Location | Dubai, United Arab Emirates |
| Work Type | Onsite |
| Contract | Full-time |
| Experience | No experience needed (Entry Level) |
| Qualification | High School Diploma or G.E.D. |
| ATS Keywords | Guest experience, Check-in, Front desk, Marriott, Customer service |
| Expected Salary | 3,500 AED to 5,500 AED (Estimated) |
| Visa | Visa Sponsorship provided |
Company Overview
W Dubai The Palm is part of Marriott International. Marriott is the largest hotel chain in the world. This hotel is located on the iconic Palm Jumeirah island. It opened in 2019 and has over 300 luxury rooms. The brand is known for being bold and very stylish. Employees here are called “talents” because the company values your unique personality. People love working here because the brand is young and energetic. Marriott has more than 8,000 hotels across the globe. This gives you many chances to move to different countries later. Expats love this hotel because of the multicultural team and great training programs.
💡 Pro Tip: When you apply, show your personality. W Hotels loves people who are original and energetic.
Why This Job
This role is much more than just a front desk job. You are the first person a guest sees when they arrive. You will work in the Welcome Desk Department. You will report to the Front Office Manager. The work environment is fast, fun, and very social. You are empowered to make guests happy without asking for permission every time. This is a great way to start a global career. Marriott promotes from within, so you can grow quickly. You can move into management or even different departments like events or sales. The brand culture focuses on your growth and being your best self.
Key Responsibilities
- Guest Welcome: You will greet guests and manage their check-in and check-out process smoothly.
- Information Sharing: You will tell guests about the best local spots and hotel events.
- Problem Solving: You will listen to guest needs and fix any issues right away.
- Communication: You will handle phone calls and emails with a professional and warm tone.
- Safety Standards: You will follow all hotel safety rules to keep guests and staff safe.
- Team Support: You will help your teammates to ensure every guest has a great stay.
- Reports: You will complete daily reports and keep guest records private and safe.
✅ Good News: You do not need years of experience to get this job. They will train you!
Requirements & Qualifications
Mandatory Requirements
- Education: You must have a High School Diploma or a G.E.D. equivalent.
- Physical Ability: You must be able to stand or walk for a long time.
- Lifting: You must be able to lift or carry items up to 10 pounds.
- Professionalism: You must maintain a clean and professional uniform and look.
- Communication: You must speak and write English clearly for guest interactions.
Nice to Have
- Languages: Arabic or other foreign languages are a big plus but not required.
- Tech Skills: Familiarity with hotel software like Opera is helpful.
- Service Heart: A genuine desire to help people and make them smile.
Salary & Benefits
Working in Dubai offers many financial perks. The most famous one is the Tax-Free Salary. This means you keep every dirham you earn. Since this is an Urgent Hiring role, the company wants to get you started quickly. Here is what is usually included in the package for this level:
- Basic Salary: A competitive monthly wage paid in AED.
- Accommodation included: The hotel usually provides high quality staff housing.
- Transportation: Free bus service from your housing to the hotel.
- Meals: Free meals provided in the staff restaurant while on duty.
- Visa Sponsorship: The company pays for your work visa and residency costs.
- Medical Insurance: Comprehensive health cover is provided by law.
- Annual Ticket: A free flight ticket back to your home country once a year.
- Discounts: Huge discounts on hotel stays and food at Marriott hotels worldwide.
| Benefit Type | Description |
|---|---|
| Tax Status | 100% Tax-Free Income |
| Housing | Shared staff apartment provided |
| Flights | Annual return ticket home |
| End of Service | Gratuity pay after 1 year of service |
Who Should Apply
This job is perfect for people who are naturally friendly and outgoing. If you enjoy meeting new people every day, you will love it here. We suggest applying if you fit these points:
- Career Starters: You are a fresh graduate looking for a world class brand.
- People Persons: You have a big smile and a helpful attitude.
- Global Seekers: You want to live in a modern city like Dubai.
- Growth Minded: You want a job that offers training and a career path.
About Location: What you need to know about Dubai
Dubai is a very safe and modern city. The W Hotel is on the Palm Jumeirah, which is a man made island. It is a very beautiful area. Most hotel jobs follow a shift model. You might work mornings, evenings, or nights. The weather is sunny all year. It gets very hot in summer, but everywhere has air conditioning. Public transport is great, but your staff bus will be your main way to get to work.
Cost of Living Estimate: Since your housing, transport, and meals are mostly covered, you can save a lot. If you earn 4,000 AED, you might spend 1,000 AED on personal things. This means you can save 3,000 AED per month. That is 36,000 AED per year!
Day in the Life of a Welcome Desk Agent in Dubai
“My morning starts with a quick team meeting. We talk about VIP guests arriving today. I put on my stylish W uniform and head to the desk. I greet a guest from London with a fresh drink. I help a family check into their suite. Later, I suggest a great beach club for a couple. Every guest is different, and the music in the lobby keeps the energy high. It is busy, but seeing a guest smile makes it worth it!”
How to Apply
The application process is simple and transparent. Follow these steps to apply now:
- Online Application: Click the button below to go to the official Marriott careers page.
- Profile Setup: Create an account and upload your CV.
- Screening: A recruiter will check if your profile matches the role.
- Interview: You might have a video call or an in person interview.
- Assessment: You may do a small task to show your service skills.
- Offer: If they love you, you will receive an offer letter.
- Onboarding: The team will help you with your visa and travel plans.
The whole process usually takes 3 to 6 weeks. Be patient but stay ready for a call.
CV Tip: Use a clean layout. Highlight any customer service experience, even if it was volunteer work. Use action words like “Greeted,” “Resolved,” or “Managed.” Make sure your contact details are correct.
⚠️ Important: Make sure your passport is valid for at least 6 months before you apply.
Visa & Legal Corner
Marriott is a very reliable employer. They follow all UAE labor laws strictly. This role comes with full Visa Sponsorship. This means they will handle the legal paperwork for you to live and work in Dubai.
- Visa Type: Usually a 2 year renewable employment visa.
- Probation Period: Typically the first 6 months of your job.
- Notice Period: Usually 1 month if you decide to leave later.
- Medical Test: You must pass a blood test and X-ray in Dubai for your residency.
Document Checklist:
- Clear copy of your Passport.
- High School Diploma (Attested if required).
- Recent professional passport size photos.
- Updated CV in PDF format.
- Reference letters from past schools or jobs.
FAQ
1. Do I need to pay for my visa?
No. Marriott pays for your work visa. You should never pay a recruiter for a job.
2. Is accommodation provided?
Yes. Accommodation included is standard for this role at W Dubai The Palm.
3. What is the dress code?
W Hotels has a very stylish and modern uniform. You must look professional but cool.
4. How long is the contract?
Most contracts are for 2 years and can be renewed if you are doing a good job.
5. Can I apply if I am currently outside the UAE?
Yes. They hire people from all over the world and provide the flight to Dubai.
Disclaimer
- We are a job information site and not the employer.
- We summarize publicly available info to help you find jobs.
- We never ask for money for job applications.
- If a recruiter asks for a fee, it is a scam. Report it immediately.
- Always check the official Marriott careers page for the latest updates.