Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Virtual Relationship Manager – Business Banking (UAEN)
Company Name: Emirates Islamic (EIB)
Location: Dubai, United Arab Emirates (Executive Building 16 – 2nd Floor, Health Care City, Dubai)
Employment Type: Full-time
Job Category: Customer Relationship
Job Identification: 62311
Posting Date: 23 December 2025
Apply Before: 31 March 2026
Start Date: As soon as possible (confirmed during hiring process)
If you’re searching for Virtual Relationship Manager roles in Dubai with real portfolio ownership, this Business Banking opportunity at Emirates Islamic is built for performance-driven professionals who can combine client relationship skills with disciplined risk, service quality, and cross-sell growth.
This role is designed to manage and enhance an existing commercial portfolio, actively contributing to revenue goals and business targets. You’ll work directly with clients to optimize utilization of approved facilities, migrate eligible mass clients into Business Banking, and deliver a trusted-advisor experience across products and services—while keeping KYC and documentation current and compliant.
About the Company
Emirates Islamic (EIB) was launched in 2004 to deliver banking services aligned with Shari’a principles. As one of the UAE’s leading Islamic banks, it offers career opportunities across retail and business banking, supported by strong talent development and learning programs.
EIB highlights a values-led culture built around Innovation, Customer Service, Ambition, and Ownership—an important signal for relationship roles where you’re expected to think commercially, manage service quality, and stay proactive on opportunities.
The bank also notes a strong focus on Emiratization through dedicated programs that support the development of talented Emiratis into future leaders—making this role especially relevant for UAE nationals who want long-term growth in business banking.
Available Jobs
If you’re exploring Virtual Relationship Manager roles but want to widen your options with related positions (and strengthen your keyword reach), consider these adjacent career paths in business banking:
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Business Banking Relationship Manager (SME/Commercial)
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Assistant Relationship Manager – Business Banking
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Client Service Officer – Business Banking
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KYC & Compliance Officer – Business Banking
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Trade Services Relationship Support – Business Banking
These roles often overlap in portfolio management, client servicing, KYC compliance, documentation controls, and cross-selling.
Job Description
The Virtual Relationship Manager – Business Banking role focuses on managing an assigned commercial client portfolio and growing it through better product utilization, stronger relationships, and active cross-sell/referrals across the bank.
You’ll maintain strong working relationships with key client contacts, handle direct customer interactions for transactions and document collection, and monitor client satisfaction and service quality. The role also includes ownership of quality and control issues within the portfolio, ensuring that client activities meet internal policies and regulatory standards.
A core expectation is product confidence: you should be able to discuss the full range of business banking offerings—including basic banking products, trade services, lending products, and financial advisory—so you can operate as a “trusted advisor” and propose the best-fit solutions consistently.
Job Responsibilities
Portfolio management and revenue contribution
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Manage and enhance an existing commercial portfolio to actively contribute to team targets and revenue goals.
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Optimize facility utilization by maintaining strong client relationships at the right decision-making level.
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Conduct regular portfolio reviews to identify growth opportunities, utilization gaps, and service improvements.
Client engagement and service execution
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Maintain direct contact with customers for transaction processing, documentation collection, and ongoing servicing needs.
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Monitor client satisfaction and service quality levels, ensuring expectations are consistently met and exceeded.
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Resolve or escalate service issues efficiently to reduce friction and protect relationship trust.
Business Banking migration and portfolio growth
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Migrate eligible mass clients into Business Banking and introduce them to relevant products and servicing models.
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Build structured engagement approaches to improve product penetration and deepen relationships.
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Proactively capture higher share of wallet through targeted offers and solution-based conversations.
Cross-selling and internal referrals
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Cross-sell and refer business to other areas of the bank, including liabilities, assets, treasury, cash management, investment, and other services.
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Identify client needs early and connect them with specialist teams where appropriate.
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Strengthen internal collaboration to ensure clients receive seamless, end-to-end support.
Product knowledge and trusted-advisor delivery
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Demonstrate solid knowledge of products and services and confidently discuss Business Banking solutions.
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Provide financial solutions that align with client needs while ensuring risk-aware, compliant structuring.
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Stay up to date on market trends, customer preferences, new products, and competitor activity.
KYC, documentation control, and compliance
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Undertake regular reviews of the assigned customer portfolio and update KYC to meet regulatory requirements.
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Follow up to ensure key source documents (trade license, passport copy, visa residence) are valid and updated in the system.
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Identify and analyze potential risk areas within the portfolio and report appropriately.
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Maintain strict control of confidential documents and secured negotiable items to prevent loss or misuse.
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Adhere to applicable policies and procedures to safeguard the bank’s interests.
Process improvement mindset
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Suggest practical ways to improve the workflow of relationship management, focusing on speed, quality, and customer outcomes.
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Contribute ideas that reduce repetitive servicing steps and improve portfolio monitoring efficiency.
Why This Role?
A strong Virtual Relationship Manager position gives you a rare combination: client-facing impact with structured portfolio ownership. Here’s why this opportunity stands out:
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Real commercial ownership: You are accountable for revenue contribution through an existing portfolio—ideal for candidates who want measurable outcomes.
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Trusted-advisor positioning: You’re expected to advise across products, not just process requests, which accelerates your growth into senior relationship roles.
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Skill-building across the full banking stack: From trade services and lending to KYC governance and cross-sell referrals, you’ll develop broad business banking capability.
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Market relevance in Dubai: Business banking continues to grow as SMEs and commercial clients expand, creating strong long-term career demand for relationship managers.
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Strong employee offering: The role highlights competitive salary, wellbeing focus, learning and development platforms, generous leave, private healthcare, and preferential banking facilities.
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Future-ready development: Exposure to product trends, competitor monitoring, and workflow improvement builds modern relationship management skills.
Requirements
Here’s what you should match clearly in your application:
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Education: Bachelor’s degree (relevant discipline)
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Experience: Relevant experience in a similar role (business banking / relationship management)
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Core knowledge: Understanding of basic banking
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Key skills to highlight on your CV:
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Portfolio management and client relationship building
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Cross-selling and internal referrals (treasury, cash management, lending, trade)
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Service quality monitoring and client satisfaction ownership
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KYC updates, document validation, and compliance discipline
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Risk awareness and ability to flag potential portfolio issues
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Strong communication and structured client engagement
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High integrity and confidentiality handling for sensitive documents
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How to Apply
Apply through the official Emirates Islamic careers portal for Job Identification: 62311 (Virtual Relationship Manager – Business Banking, UAEN) and complete your application before 31 March 2026.
FAQs
1) What does a Virtual Relationship Manager do in Business Banking?
A Virtual Relationship Manager manages an assigned commercial portfolio, strengthens client relationships, grows revenue through cross-sell, and maintains service quality—while ensuring KYC and compliance requirements are met.
2) Is this role purely sales-focused or service-focused?
It’s both. You are expected to grow the portfolio through proactive offers and cross-sell, while also handling servicing tasks like transactions, document collection, and satisfaction monitoring.
3) What products should I know for this role?
You should be comfortable discussing Business Banking products such as basic banking, trade services, lending products, and financial advisory, and referring opportunities to specialist teams.
4) How important is KYC and documentation in this role?
Very important. Regular portfolio reviews, KYC updates, and ensuring valid source documents (trade license, passport, visa) are core responsibilities.
5) What is the deadline to apply?
The listing indicates Apply Before: 31 March 2026. Applying earlier can improve your chances of being reviewed sooner.