Uber jobs Dubai 2025 – Join the Autonomous Vehicles Team as a Customer Support Specialist

Table of Contents

• Job Overview

• About the Company

• Available Jobs (Related Roles)

• Job Description

• Job Responsibilities

• Why This Role?

• Requirements

• How to Apply

• FAQs (Frequently Asked Questions)

Job Overview

Job Title: Customer Support Specialist – Autonomous Vehicles team (COE Specialist)
Company: Uber
Location: Dubai, United Arab Emirates
Department/Function: Community Operations
Employment Type: Full-time (typical for this role; confirm in the application portal)
Start Date: As per hiring timeline

If you’re searching for Uber jobs Dubai and want a role that sits at the intersection of technology, safety, and next-generation mobility, this is a standout opportunity. Uber is hiring a Customer Support Specialist for its Autonomous Vehicles team—meaning your work directly supports the user experience as autonomous vehicles and human drivers operate together in a hybrid future.

This role is ideal for bilingual professionals who can handle customer interactions with confidence, deliver accurate support through the right tools, and contribute to continuous improvements in customer experience.

About the Company

Uber’s mission is to reimagine the way the world moves for the better. Globally, Uber is one of the largest on-demand mobility and delivery platforms, connecting riders, drivers, couriers, and merchants in cities around the world. What makes this role especially exciting is Uber’s vision for the future: a hybrid transportation ecosystem where autonomous vehicles complement human drivers—improving reliability, affordability, sustainability, and safety.

For candidates exploring Uber jobs Dubai, Uber’s pace and scope are a big draw. Teams move fast, prioritize real-world impact, and value ownership. In Community Operations (often called “CO”), support is treated as a product: every interaction and every process improvement can scale into a better experience for thousands of users.

Available Jobs (Related Roles)

If you’re interested in Uber jobs Dubai but want to explore similar career paths, these related roles often align with the same skill set (titles may vary by hiring cycle):

• Customer Support Specialist – Mobility or Delivery (Arabic/English)

• Community Operations Specialist – Quality and Process Improvement

• Customer Experience (CX) Associate – Messaging and Phone Support

• Operations Specialist – Partner Support and Escalations

• Team Lead – Customer Support (Contact Center / COE)

These roles share common strengths: communication, problem-solving, escalation handling, policy knowledge, and a strong customer-first mindset.

Job Description

As a Customer Support Specialist on the Autonomous Vehicles team, you’ll be “at the center” of delivering the best support experience for autonomous vehicle users. That means you will handle inbound and/or outbound customer interactions via phone and messaging, provide complete and accurate information using Uber’s tools, and actively contribute to improving the processes behind support.

This isn’t just about answering queries. Uber is explicitly looking for specialists who advocate for the community, stay up to date on changes and rollouts, and influence the customer experience through continuous improvement. If you enjoy roles where you can learn fast, follow structured workflows, and still bring your own initiative to make things better, this is a strong match.

Job Responsibilities

Below are the key responsibilities, written clearly and in an SEO-friendly way while staying aligned with the job details:

• Handle customer interactions through inbound and outbound phone support and messaging channels.

• Provide accurate, complete, and timely information using the correct methods and support tools.

• Maintain strong knowledge of your line of business (LOB), staying current on updates, rollouts, and ongoing initiatives.

• Advocate for customers and the wider community by identifying pain points and pushing for continuous process improvements.

• Support an exceptional customer experience by communicating clearly, documenting accurately, and following defined workflows.

• Demonstrate strong follow-through on cases and ensure quality resolution within expected timelines.

• Collaborate effectively with internal stakeholders and cross-functional teams to achieve the best outcomes for customers and partners.

• Take ownership of problems—small and large—by using judgement, curiosity, and initiative to reach the right resolution.

Why This Role?

If you’re comparing Uber jobs Dubai in customer support, the Autonomous Vehicles team adds a unique edge. Here’s why this role can be a career accelerator:

Work on the future of mobility
Autonomous vehicles are one of the most exciting shifts happening in transportation. Supporting AV users means you’re operating in a cutting-edge environment where customer experience is critical to trust and adoption.

Build high-value skills beyond “support”
This role emphasizes process improvement, product-like thinking, and strong LOB knowledge. Over time, that can open paths into quality, training, workforce management, operations, program management, or customer experience strategy.

A culture that rewards ownership
Uber’s language around being “an owner,” being “passionate,” and “taking support to the next level” signals a performance culture. If you like taking initiative, solving issues independently, and improving how things run, you’ll be recognized.

Strong collaboration and professional growth
You’ll work in a team environment that values learning, feedback, and continuous improvement. Being coachable and curious is seen as a strength, not a weakness.

Clear in-office expectations
Uber notes that offices remain central to collaboration and culture. Unless fully remote is formally approved, employees are expected to spend at least half of their time in the assigned office, and some roles may require 100% in-office presence. This clarity helps you plan your work style and routine upfront.

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Requirements

Here’s what you’ll need to qualify and stand out for this role.

Basic Qualifications

• Excellent English proficiency (written and spoken) at C1 minimum

• Fluent Arabic

• Previous call handling experience (inbound preferred)

• Exceptional communication skills

Preferred Qualifications

• Detail oriented: proven ability to multitask, follow through, and maintain strict attention to detail

• Naturally curious and coachable: open to feedback and committed to improving your craft

• Strong team player: collaborates across teams and regions for the best outcomes

• High ownership: proactive, self-driven, and comfortable solving problems independently

• Passion for customer support and delivering exceptional experiences

Location and Work Style

• Role is based in Dubai, UAE

• In-office expectations may apply (often at least half-time in office, depending on role requirements)

How to Apply

To apply for this Uber jobs Dubai opportunity:

Click Here to Apply!

FAQs (Frequently Asked Questions)

1) Who is this Uber jobs Dubai role best suited for?

This role is ideal for bilingual (English C1 + Arabic) customer support professionals who enjoy phone and messaging support, thrive in fast-paced environments, and want to contribute to process improvement.

2) Is inbound call experience required?

Inbound call handling experience is strongly preferred. If you have outbound or mixed support experience, emphasize call quality, de-escalation, and resolution outcomes.

3) What makes the Autonomous Vehicles support team different?

You’ll support users in a future-focused mobility experience where trust, safety, and clear communication matter. The team also emphasizes continuous improvement and staying current on rollouts and initiatives.

4) Is this role remote or office-based?

Uber states offices are central to collaboration. Unless fully remote is formally approved, many roles expect at least half of work time in the assigned office, and some positions may require full-time in-office work.

5) How can I stand out quickly in the application?

Use metrics (CSAT, QA, resolution rate), show ownership through examples, highlight process improvements you led, and demonstrate strong bilingual communication with clear, customer-first problem solving.