Customer Service Jobs Dubai at Al-Futtaim Automotive offer an exciting opportunity for UAE Nationals to gain hands-on experience with one of the region’s most respected business groups. This part-time role, based in Dubai, allows candidates to work as Receptionists or Guest Relations Officers within the prestigious Toyota and Lexus teams. You’ll be the first point of contact for customers, delivering exceptional service and ensuring every guest enjoys a seamless experience. Perfect for motivated Emiratis seeking to develop professional skills, this position provides valuable exposure to the automotive industry and a pathway to long-term growth with Al-Futtaim Group.
Table of Contents
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Job Overview
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About Al-Futtaim Group
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Available Jobs at Al-Futtaim
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Customer Service Jobs Dubai at Al-Futtaim Automotive offer an outstanding opportunity for UAE Nationals seeking part-time roles in one of the country’s leading business conglomerates. Based in Dubai, this position is ideal for Emiratis looking to build valuable professional experience in a world-class automotive environment.
The available positions—Receptionist and Guest Relations Officer—are designed for individuals passionate about customer service, communication, and excellence. As part of the Toyota and Lexus team, you’ll represent prestigious brands and play a key role in ensuring every visitor enjoys “The World’s Warmest Welcome.” With hands-on exposure, training, and growth potential, this is your gateway to an inspiring career with Al-Futtaim Group.
About Al-Futtaim Group
Established in the 1930s, Al-Futtaim Group has evolved into one of the most diversified and respected private conglomerates in the Middle East, headquartered in Dubai, UAE. Operating across five key divisions—Automotive, Financial Services, Real Estate, Retail, and Healthcare—the group employs over 35,000 professionals across 20 countries.
Guided by its core values of respect, excellence, collaboration, and integrity, Al-Futtaim partners with over 200 global brands, including Toyota, Lexus, Honda, and Volvo in the automotive sector. Its success stems from a relentless commitment to innovation, customer satisfaction, and empowering UAE talent through impactful career opportunities.
Joining Al-Futtaim means becoming part of a visionary organization dedicated to enriching lives and driving progress across industries.
Available Jobs at Al-Futtaim
In addition to this part-time customer service opportunity, Al-Futtaim offers several exciting roles for UAE Nationals:
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Sales Executive – Al-Futtaim Motors, Dubai
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Administrative Assistant – Al-Futtaim Group HQ, Dubai Festival City
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HR Coordinator – Al-Futtaim Retail Division, Abu Dhabi
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Customer Experience Advisor – Al-Futtaim Finance, Sharjah
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Front Desk Officer – Al-Futtaim Real Estate, Dubai
See more jobs in Dubai [here]
Job Description
This UAE National Part-Time Customer Service Role at Al-Futtaim Automotive focuses on providing exceptional guest experiences at the front line of customer interaction. As a Receptionist or Guest Relations Officer, you’ll be the welcoming face of Toyota & Lexus, ensuring that every visitor’s journey begins and ends with excellence.
Your role includes managing customer greetings, coordinating with internal departments, and maintaining a high standard of professionalism in all interactions. Whether assisting clients in the showroom or service center, your dedication to hospitality, efficiency, and communication will help sustain Al-Futtaim’s legacy of trusted customer service.
This is a part-time position ideal for UAE Nationals looking to gain experience in the automotive industry, strengthen interpersonal skills, and grow in a structured, supportive corporate environment.
Key Responsibilities
As a Customer Service Representative at Al-Futtaim Automotive, your primary responsibilities include:
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Acting as the first point of contact for customers entering the showroom or service center.
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Greeting and guiding guests to the appropriate departments or team members.
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Ensuring smooth communication between customers and service advisors.
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Delivering an exceptional guest journey from entry to exit.
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Managing customer inquiries, complaints, and requests courteously and efficiently.
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Maintaining a professional image consistent with Al-Futtaim’s brand values.
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Ensuring that every customer leaves the premises with a positive and memorable experience.
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Collaborating with internal teams to improve service delivery.
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Maintaining records and assisting with light administrative tasks when needed.
Why This Role?
Working with Al-Futtaim Automotive in a customer service role offers more than just a job—it’s the first step toward a promising career.
Key Benefits:
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Part-Time Flexibility: Enjoy a structured schedule with two days off per week, perfect for students or fresh graduates.
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Skill Development: Gain valuable hands-on experience in customer engagement, communication, and professionalism.
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Prestigious Environment: Work with leading automotive brands like Toyota and Lexus.
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Growth Potential: Explore opportunities for full-time positions and career advancement within the Al-Futtaim Group.
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Training & Mentorship: Access guidance and coaching from experienced team leaders.
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Inclusive Culture: Join a company committed to developing Emirati talent and fostering diversity.
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Competitive Package: Receive an attractive salary and benefits aligned with Al-Futtaim’s reputation for employee excellence.
This role is perfect for motivated UAE Nationals who want to combine work experience with personal growth while representing one of the region’s most trusted brands.
Requirements
To qualify for Customer Service Jobs in Dubai at Al-Futtaim Automotive, candidates must meet the following criteria:
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Nationality: UAE Nationals with a valid Family Book (mandatory).
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Education: Minimum high school diploma; higher education is a plus.
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Experience: Prior experience in customer service is preferred but not required.
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Skills:
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Strong verbal communication and interpersonal skills.
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Fluent in English (Arabic language is an advantage).
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Basic computer proficiency, especially in Microsoft Office (Excel preferred).
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Personality Traits:
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Friendly, approachable, and customer-focused.
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Professional demeanor and polished appearance.
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Ability to multitask in a fast-paced environment.
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Team-oriented with a willingness to learn.
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How to Apply
Ready to start your career journey with one of the UAE’s most respected companies? Follow these simple steps to apply for Customer Service Jobs in Dubai at Al-Futtaim Automotive:
👉 Apply today! Early applicants receive priority consideration for interviews.
FAQs
1. Who can apply for this customer service role?
Only UAE Nationals with a valid Family Book are eligible to apply for this part-time opportunity.
2. Is prior experience required?
While previous customer service experience is an advantage, it is not mandatory. Al-Futtaim provides on-the-job training.
3. How many days per week will I work?
This is a part-time position with two days off each week.
4. What are the benefits of working with Al-Futtaim?
Employees enjoy a professional work environment, training programs, brand exposure, and access to career progression opportunities within the group.
5. Which automotive brands will I work with?
You’ll represent Toyota and Lexus, two of the world’s most prestigious automotive brands under Al-Futtaim’s umbrella.
Final Thoughts
If you’re a UAE National looking to begin or enhance your career in customer service, Al-Futtaim Automotive’s Customer Service Jobs in Dubai present a golden opportunity. You’ll gain hands-on experience with renowned automotive brands, work alongside experienced professionals, and develop key communication and service skills that will serve as the foundation for your future career.
At Al-Futtaim, you’re not just joining a company—you’re joining a legacy of excellence, integrity, and innovation that spans decades. This part-time opportunity is a stepping stone into a world of growth, respect, and professional empowerment.
Apply now and take the first step toward a bright and rewarding career with Al-Futtaim Automotive Dubai.