📖 About Thales – Customer Service Representative Vacancy
Thales Customer Service Representative United Arab Emirates is a prestigious career opportunity in Dubai, offering professionals the chance to work with a global leader in digital security and identity management solutions. Thales CSR Job UAE has been instrumental in providing secure solutions to businesses, governments, and individuals, helping them verify identities, protect data, and manage digital interactions efficiently. For over 35 years, Thales has operated in the UAE, employing more than 300 dedicated professionals across multiple sectors, including aviation, defense, and cyber security.
By joining this team, candidates gain access to international exposure, hands-on experience in logistics and trade compliance, and opportunities to contribute to high-profile projects like Dubai Metro, airport security systems, and electronic payment solutions. Thales Customer Service Vacancy Dubai emphasizes customer satisfaction, service excellence, and coordination between multiple departments, making it an ideal role for organized, proactive, and customer-oriented professionals. With competitive benefits and a growth-oriented environment, this role is perfect for ambitious candidates looking to advance their careers in international trade and logistics.
📑 Table of Contents
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🔹 Job Overview
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🔹 Job Categories
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🔹 Primary Responsibilities by Role
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🔹 Why Work at Thales
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🔹 Candidate Eligibility Criteria
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🔹 How to Apply
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🔹 Frequently Asked Questions (FAQs)
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🔹 Final Thoughts
🔹 Job Overview
Company Name: Thales
Vacancy: Customer Service Representative
Location: Dubai, United Arab Emirates
Interview Date: Apply Immediately
Employment Type: Full-Time
Experience: 2–3 years in similar roles in Multi-National Companies
The Thales Customer Service Representative United Arab Emirates position focuses on managing customer interactions, ensuring accurate order processing, coordinating logistics, and handling inquiries. This role demands high organization skills, attention to detail, and the ability to work in a dynamic environment. Candidates will liaise with internal teams like planning, sales, logistics, and finance while maintaining strong relationships with clients.
🔹 Job Categories
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Customer Service
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Order Management
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Logistics & Supply Chain
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International Trade & Export
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Sales Administration
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ERP & Data Management
🔹 Primary Responsibilities by Role
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Serve as the main interface with customers, account managers, and technical consultants.
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Validate customer Purchase Orders according to internal processes.
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Create and validate product codes in coordination with manufacturing sites.
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Ensure accurate registration of Purchase Orders in ERP systems.
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Plan shipment dates according to customer-requested delivery and incoterms.
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Prepare documents for imports/exports following trade compliance regulations.
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Coordinate external inspections through SGS/BV as required.
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Relay order information between customers and internal teams.
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Follow up on sales orders, shipments, and invoicing proactively.
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Manage customer complaints and ensure post-delivery follow-up.
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Contribute to short-term billing forecasts and backlog reports.
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Optimize inventory by selecting proper sub-items during order booking.
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Provide agreed reports to customers and attend customer meetings.
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Launch risk order procedures when necessary.
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Review and submit documents against Letters of Credit with zero discrepancies.
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🔹 Why Work at Thales
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Work with a global leader in digital security and identity management.
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Gain international exposure through projects in the UAE and beyond.
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Access a flexible career development and mobility program.
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Be part of a dynamic team delivering secure solutions for high-profile clients.
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Competitive benefits, training, and opportunities for growth.
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Contribute to innovative projects like the Dubai Metro and airport security.
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Collaborative and inclusive work environment fostering intercultural communication.
🔹 Candidate Eligibility Criteria
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2–3 years’ experience in a similar role within MNCs.
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Knowledge of logistics, export, import, and international trade compliance.
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Experience preparing documents against Letters of Credit.
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College graduation in International Trade, Business, Supply Chain, Finance, or Commerce.
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Proficient in English; knowledge of French, Arabic, or Turkish is a plus.
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IT literate, including Microsoft Office and ERP (Oracle).
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Strong organization skills, stress resistance, and team player attitude.
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Customer-oriented with excellent interpersonal skills.
🔹 How to Apply
To apply for the Thales Customer Service Representative United Arab Emirates role, follow these steps:
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Prepare a detailed CV highlighting relevant experience in logistics, international trade, and customer service.
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Submit your application through the official Thales website or trusted job portals.
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Ensure your application documents meet Thales’ requirements for international trade and ERP knowledge.
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Prepare for a potential interview with scenarios on customer service excellence, order management, and trade compliance.
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If selected, attend the interview in Dubai or virtual sessions as per Thales’ instructions.
Apply here.
🔹 Frequently Asked Questions (FAQs)
Q1: What is the location for this role?
A1: Dubai, United Arab Emirates.
Q2: What is the experience requirement for this position?
A2: 2–3 years in a similar role within a Multi-National Company.
Q3: Is knowledge of ERP systems required?
A3: Yes, familiarity with Oracle ERP is required.
Q4: Which languages are advantageous for this role?
A4: English is required; French, Arabic, or Turkish is a plus.
Q5: What are the primary responsibilities of this role?
A5: Order management, customer service, shipment planning, documentation, and trade compliance.
Q6: Is this a full-time role?
A6: Yes, it is a full-time position.
Q7: How do I apply for the Thales CSR Job UAE?
A7: Submit your application through the official website or trusted job portals.
Q8: Does Thales offer career growth opportunities?
A8: Yes, Thales provides international mobility and development programs for employees.
Q9: Are there any specific trade compliance requirements?
A9: Yes, candidates must follow export regulations, customs rules, and Letter of Credit documentation procedures.
🔹 Final Thoughts
The Thales Customer Service Representative United Arab Emirates role offers a unique chance to work in a global environment with complex logistics and international trade responsibilities. By joining Thales, candidates will experience firsthand how secure digital interactions are managed across industries such as aviation, defense, and finance. The position emphasizes customer satisfaction, attention to detail, and collaboration across internal and external stakeholders.
This opportunity is ideal for candidates who are organized, proactive, and eager to contribute to high-impact projects while developing their career in an international, multi-cultural environment. Thales CSR Job UAE encourages professionals to leverage their skills in logistics, order management, and ERP systems, while gaining exposure to strategic business processes and global customer relations.
For ambitious candidates seeking a dynamic and rewarding career, the Thales Customer Service Vacancy Dubai offers not just a job, but a pathway to professional growth, international experience, and the chance to be part of an innovative, secure, and digitally-driven organization. Apply immediately to secure your place in one of the most trusted global companies in identity and security management.