Team Leader Job in Abu Dhabi – Hertz Al Futtaim is now open for experienced professionals looking to grow in the car rental and leasing industry. This exciting airport-based leadership role offers the chance to supervise front-office operations, drive sales targets, and deliver exceptional customer service in a fast-paced environment.
Why Apply for the Team Leader Job in Abu Dhabi?
Is the Team Leader Job in Abu Dhabi full-time?
Yes, this Team Leader Job in Abu Dhabi is a full-time position based at Dubai International Airport.
📑 Table of Contents
Quick Job Overview
| Feature | Details |
|---|---|
| Job Title | Team Leader – Hertz |
| Company | Al Futtaim Group |
| Location | Abu Dhabi, UAE |
| Industry | Rental & Leasing – Financial Services |
| Employment Type | Full Time |
| Experience Required | Minimum 2 Years (Customer Service) |
About Al Futtaim & Hertz
Al Futtaim Group is one of the most established business conglomerates in the UAE, operating across automotive, retail, financial services, and real estate sectors. Through its partnership with Hertz, the company provides world-class car rental and leasing solutions across the region.
Learn more about UAE employment regulations from the official
Ministry of Human Resources & Emiratisation (MOHRE).
Explore more opportunities in our
Retail & Customer Service Jobs in UAE section.
Key Responsibilities
As a Team Leader in Abu Dhabi, you will supervise front-office operations at the airport branch and ensure operational excellence.
Customer Service & Sales
- Deliver a seamless rental experience to customers.
- Handle escalated complaints professionally.
- Drive upselling of insurance, GPS, and vehicle upgrades.
- Achieve branch revenue and upsell targets.
Team Leadership
- Supervise and train Customer Service Representatives.
- Conduct daily team briefings.
- Assign duties and manage schedules.
Operational Excellence
- Oversee rental check-outs, returns, and exchanges.
- Ensure accurate invoicing and documentation.
- Coordinate with fleet teams to reduce wait times.
Reporting & Compliance
- Track KPIs: revenue per transaction, upsell ratio, satisfaction scores.
- Prepare daily shift reports.
- Maintain audit-ready documentation.
- Ensure compliance with internal policies.
Interested in similar leadership roles? Browse our
Management Jobs in UAE.
Required Skills
- Customer-centric leadership
- Transformation & change agility
- Strong operational discipline
- Compliance-focused mindset
- Team building and motivation skills
Qualifications & Experience
- University Graduate (mandatory)
- Minimum 2 years experience in customer service industry
- General understanding of car rental industry
- Strong communication and interpersonal skills
For salary benchmarking insights in UAE retail and rental sectors, refer to
Robert Walters UAE Salary Guide.
Why This Role is a Great Opportunity
This Team Leader Job in Abu Dhabi – Hertz Al Futtaim offers leadership exposure in a high-traffic airport environment. It allows you to build strong management skills while driving measurable business performance.
Airport roles provide fast career growth due to high operational volume and customer interaction levels.
How to Apply
- Update your CV highlighting leadership experience.
- Emphasize upselling achievements and KPI management.
- Apply through the official Al Futtaim careers portal.
- Attend HR and branch-level interviews.
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Frequently Asked Questions
Is the Team Leader Job in Abu Dhabi full-time?
Yes, this Team Leader Job in Abu Dhabi is a full-time position based at Dubai International Airport.