⭐ About Tamara | Quality Assurance Executive Vacancy in Saudi Arabia 2025
Tamara | Quality Assurance Executive Vacancy in Saudi Arabia 2025 is an exciting career opportunity for candidates looking to grow in the fintech sector. Tamara, a leading financial technology platform in Saudi Arabia and the wider GCC region, focuses on building a customer-centric financial super-app. The platform serves millions of users and partners with renowned global brands like SHEIN, Jarir, noon, IKEA, and Amazon. As Saudi Arabia’s first fintech unicorn, backed by Sanabil Investments, SNB Capital, and Checkout.com, Tamara has established a strong reputation for innovation, growth, and employee development.
The Quality Assurance Executive role at Tamara is crucial for maintaining high service standards and enhancing customer satisfaction. This position is ideal for detail-oriented professionals who are analytical, enjoy evaluating customer interactions, and aspire to contribute to a fast-paced fintech environment. Located onsite in Riyadh, this role allows candidates to collaborate closely with the QA, Operations, and Training teams to drive continuous improvement and ensure superior service delivery.
🔹 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Tamara
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Candidate Eligibility Criteria
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How to Apply
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FAQs
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Final Thoughts
🔹 Job Overview
Company: Tamara
Vacancy: Quality Assurance Executive
Location: Riyadh, Saudi Arabia
Employment Type: Full-time, Onsite
Experience Required: Minimum 1 year in QA or customer service/call center environment
Apply Immediately
The Tamara | Quality Assurance Executive Vacancy in Saudi Arabia 2025 offers a dynamic opportunity for professionals passionate about customer experience and service quality. The role requires monitoring and evaluating customer interactions, providing actionable feedback, and contributing to process improvements.
Joining Tamara means working in a collaborative, fast-paced fintech environment, where every day presents new challenges and growth opportunities. This position is designed for individuals with analytical skills, attention to detail, and a desire to positively impact customer satisfaction.
🔹 Job Categories
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Customer Service Quality Assurance
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Call Center Evaluation
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Customer Experience Enhancement
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Data Analysis and Reporting
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Team Training Support
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Process Improvement Initiatives
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Agent Performance Management
🔹 Primary Responsibilities by Role
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Monitor and evaluate customer interactions including calls, emails, and chats against established quality standards.
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Deliver timely and constructive feedback to front-line agents and team leaders to improve performance.
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Identify process gaps, recurring issues, and areas of improvement, collaborating with operations and training teams.
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Support calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.
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Track and analyze quality data, generating reports on trends, root causes, and opportunities for improvement.
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Participate in onboarding new agents by providing insights and coaching to support their development.
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Maintain accurate documentation of evaluations and feedback within QA systems.
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Contribute to continuous improvement initiatives to enhance customer satisfaction, first call resolution (FCR), and service consistency.
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Collaborate with cross-functional teams to optimize service processes and quality standards.
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Ensure adherence to company policies, procedures, and customer experience objectives.
Discover multiple opportunities in one place
🔹 Why Work at Tamara
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Work with Saudi Arabia’s first fintech unicorn, offering career growth and learning opportunities.
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Collaborate with a dynamic team of professionals in a fast-paced fintech environment.
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Gain exposure to global and regional brands like SHEIN, Jarir, noon, IKEA, and Amazon.
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Participate in continuous improvement initiatives that directly impact customer satisfaction and service quality.
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Enjoy an innovative and inclusive work culture that encourages professional development and skill enhancement.
🔹 Candidate Eligibility Criteria
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Minimum 1 year of experience in Quality Assurance or similar role in customer service/call center environment.
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Proven experience in evaluating customer interactions such as calls, chats, and emails.
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Strong analytical skills with attention to detail and accuracy.
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Excellent communication, coaching, and interpersonal skills.
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Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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High integrity and objectivity in evaluations and assessments.
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Team player with a continuous improvement mindset.
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Ability to work independently as well as collaboratively with cross-functional teams.
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Strong proficiency in Google Workspace tools, including Google Sheets, Docs, Forms, and Slides.
🔹 How to Apply
Interested candidates can apply for the Tamara | Quality Assurance Executive Vacancy in Saudi Arabia 2025 directly through the company’s careers portal. Ensure your resume highlights relevant Quality Assurance experience, customer interaction evaluation skills, and familiarity with call center operations. Candidates are encouraged to provide detailed examples of process improvement initiatives or coaching experience in previous roles.
Click here to Apply Here
To submit your application and be considered for this exciting opportunity.
Be sure to complete all required fields, including experience, notice period, and motivation for joining Tamara, to maximize your chances of selection.
🔹 FAQs
Q1: What is the location for this vacancy?
A1: The Tamara | Quality Assurance Executive Vacancy in Saudi Arabia 2025 is based onsite in Riyadh, Saudi Arabia.
Q2: What experience is required?
A2: Candidates must have at least 1 year of experience in Quality Assurance or a similar customer service/call center role.
Q3: Is this role remote or onsite?
A3: This position is onsite at the company’s Riyadh office.
Q4: What are the primary responsibilities of this role?
A4: Responsibilities include monitoring customer interactions, providing feedback, identifying process gaps, supporting calibration sessions, analyzing quality data, and contributing to continuous improvement initiatives.
Q5: What skills are necessary for this role?
A5: Excellent communication, coaching skills, analytical mindset, attention to detail, and proficiency in Google Workspace tools are essential.
Q6: How can I apply for this vacancy?
A6: Applications can be submitted via the Tamara careers portal. Ensure your resume includes all relevant experience, especially in Quality Assurance and call center evaluations.
Q7: Who is eligible to apply?
A7: Candidates with a minimum of 1-year experience in QA/customer service, strong analytical and coaching skills, and the ability to work collaboratively are eligible.
🔹 Final Thoughts
The Tamara | Quality Assurance Executive Vacancy in Saudi Arabia 2025 presents an exceptional opportunity for professionals looking to advance their careers in the fintech sector. Working with a pioneering Saudi Arabian unicorn allows candidates to engage with innovative technologies, contribute to enhanced customer experiences, and develop essential professional skills in a supportive environment.
Joining Tamara as a Quality Assurance Executive provides exposure to leading global brands, a collaborative team environment, and the chance to play a vital role in maintaining and improving service standards. Candidates who are detail-oriented, analytical, and passionate about delivering exceptional customer service will find this role rewarding. Apply today to become part of Tamara’s mission to create the most customer-centric financial super-app in the region.