⭐ About Tabby – Service Leader Customer Experience Job Opportunities In UAE 2025
Tabby – Service Leader Customer Experience Job Opportunities In UAE 2025 is your gateway to joining one of the fastest-growing FinTech companies in the GCC region. Tabby has transformed the financial landscape, enabling over 15 million users to shop, earn, and save with flexibility and control. By offering buy-now-pay-later solutions without fees or interest, Tabby partners with over 40,000 global brands including Amazon, Noon, IKEA, and SHEIN.
As a Service Leader Customer Experience at Tabby, you will become a key driver of operational excellence, product insights, and agent enablement. This role ensures seamless customer journeys, equips agents with up-to-date knowledge, and acts as the voice of the customer across product and process decisions. If you are passionate about CX, product operations, and fintech innovation, this position offers autonomy, responsibility, and career growth within a dynamic, high-growth environment.
🔹 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Tabby
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Candidate Eligibility Criteria
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How to Apply
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FAQs
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Final Thoughts
🔹 Job Overview
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Company: Tabby
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Vacancy: Service Leader Customer Experience
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Location: Dubai, United Arab Emirates
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Employment Type: Full-Time
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Experience Required: 2+ years in CX, Product Operations, Service Excellence, or Enablement
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Apply Immediately
The Service Leader Customer Experience role at Tabby blends CX operations, product insights, and agent enablement. This position acts as the central point of contact between Customer Experience and Product teams, ensuring that customer and agent feedback drives product improvements. Ideal candidates are analytical, collaborative, and experienced in high-growth or fintech environments, ready to influence both operational efficiency and customer satisfaction.
🔹 Job Categories
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Customer Experience
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Product Operations
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Service Excellence
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Agent Enablement
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Quality Assurance
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Content Strategy
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FinTech Operations
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Cross-Functional Collaboration
🔹 Primary Responsibilities by Role
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Act as the Voice of CX for the Product team, consolidating insights from agents and customers.
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Present weekly, bi-weekly, and ad-hoc CX reports for actionable decision-making.
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Analyze Voice of Customer (VOC), Voice of Agent (VOA), Quality, and Analytics data to identify recurring issues.
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Advocate for customer and agent perspectives in product discussions and releases.
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Lead creation and continuous improvement of agent-facing content, including guides, FAQs, walkthroughs, macros, and storyboards.
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Translate complex product updates, workflows, and policies into clear, practical, scannable materials.
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Review and approve content created by CX Content Designers and Trainers to ensure quality and consistency.
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Maintain ownership of all product-related content across CX platforms, updating materials with product releases.
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Monitor ticket trends, agent feedback, and QA results to detect friction points.
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Maintain a “Friction Log” and track resolution progress.
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Translate operational findings into recommendations for Product and Process teams.
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Measure impact through agent readiness, ticket reduction, and content engagement metrics.
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Collaborate with Product Managers, CX Ops, QA, and Training teams to co-design and implement improvements.
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Facilitate alignment sessions, retrospectives, and feedback loops between teams.
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Support new product launches with updated processes, clear content, and trained agents.
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Collaborate with Process teams to maintain procedural accuracy and governance standards.
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🔹 Why Work at Tabby
A career at Tabby – Service Leader Customer Experience Job Opportunities In UAE 2025 offers:
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Flexible working hours with autonomy and trust to manage your schedule.
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Responsibility from day one to influence processes and product outcomes.
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Opportunity to work in a high-growth, fast-paced FinTech startup.
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Participation in the company’s employee stock options program.
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Health insurance coverage and flexi-perks for personal development, health, or well-being.
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Chance to work with cross-functional teams in a collaborative environment.
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Exposure to innovative customer experience and product operations practices.
🔹 Candidate Eligibility Criteria
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Minimum of 2 years experience in Customer Experience, Product Operations, Service Excellence, or Enablement.
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Proven ability to collaborate with Product, Engineering, Analytics, and CX teams.
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Experience with Project Management and Agile frameworks.
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Strong analytical skills for interpreting QA metrics, operational data, and agent feedback.
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Excellent written and spoken English; Arabic or Russian is a strong advantage.
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Prior experience in fintech or high-growth startup environments is preferred.
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Skilled in stakeholder management — knowing when to mediate, escalate, or push back.
🔹 How to Apply
To apply for Tabby – Service Leader Customer Experience Job Opportunities In UAE 2025, candidates should prepare a detailed CV showcasing experience in CX operations, product enablement, and content strategy. Highlight your collaborative skills, analytical mindset, and familiarity with fintech environments.
Visit the official Tabby careers page and submit your application online to join a company that values operational excellence and customer-centric innovation. This is your opportunity to become part of a high-growth FinTech organization and make a tangible impact on millions of users.
Apply Here.
🔹 FAQs
Q1: What is the role of a Service Leader Customer Experience at Tabby?
A1: The role bridges CX and Product teams, ensuring customer feedback informs product improvements while enabling agents with effective tools and knowledge.
Q2: Is prior fintech experience required?
A2: Not strictly, but candidates with FinTech or high-growth startup experience are preferred.
Q3: What are the key skills needed for this role?
A3: Analytical thinking, stakeholder management, cross-functional collaboration, content creation, and Agile project management.
Q4: Where is this position based?
A4: The position is based in Dubai, United Arab Emirates.
Q5: What are the benefits of working at Tabby?
A5: Flexible hours, health insurance, flexi-perks, stock options, career growth, and autonomy in day-to-day responsibilities.
Q6: How many years of experience are required?
A6: Minimum 2 years of relevant experience in CX, Product Operations, or Service Excellence.
Q7: What is the application process?
A7: Candidates apply online via the Tabby careers portal by submitting their CV and any supporting documentation. Successful applicants will be contacted for further steps.
🔹 Final Thoughts
Tabby – Service Leader Customer Experience Job Opportunities In UAE 2025 is an exceptional opportunity for professionals seeking to combine operational excellence, product insights, and customer experience leadership in a fast-growing FinTech environment. The role offers autonomy, collaboration, and a chance to influence processes that impact millions of users.
Joining Tabby allows you to be part of a company that is reshaping financial freedom across the GCC region. With flexible work policies, career development options, and a focus on agent and customer satisfaction, this is the ideal role for someone passionate about CX, product operations, and innovation. If you are looking to grow your career while making a measurable impact, Tabby – Service Leader Customer Experience Job Opportunities In UAE 2025 is your perfect match.