Soft Services Manager Jobs in Riyadh are now among the most rewarding career opportunities in Saudi Arabia’s growing facilities management sector. Serco Middle East, a global leader with over 50,000 employees worldwide, is inviting experienced professionals to join its talent pool for 2025. This role offers the chance to manage essential services such as cleaning, pest control, waste management, and administration, while driving service excellence across complex environments. Based in Riyadh, the position is designed for ambitious leaders eager to contribute to Saudi Vision 2030 while advancing their careers in an inclusive, international organization.
Table of Contents
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Job Overview
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About Serco
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Available Jobs at Serco
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Job Description – Soft Services Manager KSA
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
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Job Title: Soft Services Manager
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Company Name: Serco Middle East
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Location: Riyadh, Saudi Arabia
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Employment Type: Full Time
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Start Date: 2025 (Talent Pool – Rolling Applications)
Summary:
Serco Middle East is inviting experienced Soft Services Facilities Management professionals to join its talent pool for Riyadh, Saudi Arabia. This role offers an opportunity to manage essential facilities operations, contribute to high-quality service delivery, and align with Saudi Arabia’s Vision 2030 transformation agenda.
About Serco
Serco is a multinational organization with over 50,000 employees worldwide, operating in more than 20 countries. In the Middle East, Serco plays a critical role across Transport, Defence, Advisory, and Public Service sectors, offering expertise in asset management, customer experience, air navigation, and emergency services.
The company is driven by its mission: “Impact a Better Future by Bringing National Visions to Life.” Serco is also committed to diversity, inclusion, and employee well-being, ensuring a safe and innovative workplace for all.
Available Jobs at Serco
Alongside the Soft Services Manager (KSA) position, Serco offers multiple roles in Saudi Arabia and the wider Middle East. Some related opportunities include:
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Facilities Management Consultant – Riyadh
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Health & Safety Manager – KSA
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Project Manager (FM & Infrastructure) – Dubai
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Operations Support Specialist – Riyadh
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Customer Experience Manager – Middle East
👉 See more jobs in Riyadh and the Middle East on Serco Careers.
Job Description – Soft Services Manager KSA
As a Soft Services Manager in Riyadh, you will be responsible for overseeing a wide range of non-technical facilities services. This includes managing cleaning, pest control, waste management, window cleaning, timetabling, and service desk operations.
This role is ideal for professionals with 10–15 years of experience in facilities management, especially those who have led complex projects in consultancy or senior management roles.
Key Responsibilities
The Soft Services Manager will:
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Oversee daily operations across cleaning, pest control, waste, and administrative services.
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Lead and coach team members to achieve company objectives.
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Deliver monthly reports for senior management and stakeholders.
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Conduct KPI and SLA inspections to ensure quality performance.
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Collaborate with internal and external stakeholders to enhance service delivery.
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Ensure compliance with legal and statutory regulations.
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Identify and mitigate departmental risks proactively.
Why This Role?
Choosing Serco as a career destination offers several benefits:
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Career Growth: Opportunities to work on high-profile projects aligned with Saudi Vision 2030.
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Global Experience: Join a network of 50,000+ employees across 20+ countries.
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Diversity & Inclusion: Work in an environment that embraces authenticity and equity.
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Skill Development: Access to training in project management, reporting, and leadership.
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Work-Life Balance: A values-driven culture with a focus on employee well-being.
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Stability: Serco is a long-term partner with governments and leading organizations, offering secure career paths.
Requirements
To qualify for the Soft Services Manager role in Riyadh, applicants must meet the following criteria:
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Experience: 10–15 years in soft services or facilities management.
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Leadership: At least 5–7 years in senior consultancy roles.
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Education: Degree in engineering or facilities management; PMP or Prince2 certification preferred.
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Technical Skills: Proficiency in MS Office (PowerPoint, Word, Excel, Visio, Power BI).
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Soft Skills: Strong communication, organizational, and time-management abilities.
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Location: Willingness to work in Riyadh, Saudi Arabia.
How to Apply
Interested candidates can apply directly via the Serco Careers website.
FAQs – Soft Services Manager Jobs in Riyadh
1. Who can apply for the Soft Services Manager role in Riyadh?
Professionals with 10–15 years of FM experience and a degree in engineering or facilities management are eligible.
2. What is the application deadline?
The closing date is 31 December 2025.
3. Does Serco provide visa sponsorship for jobs in Saudi Arabia?
Yes, for qualified international candidates, Serco typically provides visa and relocation support.
4. What industries does Serco operate in within the Middle East?
Serco works in Transport, Defence, Advisory, and Public Services, delivering large-scale national projects.
5. What makes this role attractive?
It offers exposure to Saudi Vision 2030 initiatives, global career opportunities, and a values-driven, inclusive workplace.
Final Thoughts
The Soft Services Manager job in Riyadh 2025 is an excellent opportunity for senior professionals in facilities management to contribute to transformative projects in Saudi Arabia. Joining Serco means becoming part of a global powerhouse that supports national visions and future growth.
👉 Explore more opportunities like this on Serco Careers and take the next step in shaping your professional journey.