🏨 About Shangri-La Dubai – Telephone Operator Vacancy
Shangri-La Dubai – Telephone Operator Vacancy in the United Arab Emirates 2025 is a golden opportunity for passionate individuals seeking to begin or elevate their career in hospitality. Located in the vibrant heart of Dubai, Shangri-La is celebrated globally for its luxurious accommodations, top-tier dining, and exceptional guest service. With 302 rooms, serviced apartments, and offices, the hotel merges traditional elegance with modern sophistication.
As a Telephone Operator, you will be the first point of contact for guests, ensuring every interaction reflects the hotel’s world-class standards. This position is ideal for professionals who are detail-oriented, fluent in English, and thrive in guest-facing roles. If you enjoy creating lasting impressions and wish to work in one of Dubai’s most prestigious five-star hotels, this is your chance to join a legacy of excellence and hospitality mastery.
📘 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Shangri-La Dubai
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
💼 Job Overview
Company Name: Shangri-La Dubai
Position: Telephone Operator
Location: Dubai, United Arab Emirates
Interview Date: Apply Immediately
Employment Type: Permanent
Experience Required: Proven experience in a luxury or 5-star hotel environment
The Shangri-La Dubai – Telephone Operator Vacancy in the United Arab Emirates 2025 is tailored for individuals with a passion for communication, problem-solving, and guest service. As a Telephone Operator, you will play a critical role in shaping the guest experience from the first call. This position offers a professional yet warm environment, providing opportunities for growth within one of the most respected luxury hotel chains in the world.
🏷️ Job Categories
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Hospitality & Tourism
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Guest Relations
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Call Center & Customer Support
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Hotel Operations
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Front Office Services
📞 Primary Responsibilities by Role
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Provide warm, courteous, and informative service over the phone.
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Handle all guest requests promptly and professionally.
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Update and manage guest profiles and requests accurately.
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Assist in resolving guest queries and ensure satisfaction.
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Maintain communication standards consistent with Shangri-La brand values.
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Ensure efficient coordination with other hotel departments.
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Keep detailed records of guest interactions and service outcomes.
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Take every opportunity to exceed guest expectations.
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Support front office and concierge teams as required.
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Uphold privacy and confidentiality standards for all guest information.
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🌟 Why Work at Shangri-La Dubai
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Prestigious Brand: Work with one of the most recognized names in global luxury hospitality.
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Career Growth: Continuous training and development programs to enhance professional skills.
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Cultural Diversity: A vibrant multicultural environment that values inclusivity.
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Employee Benefits: Competitive salary, benefits, and recognition programs.
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Prime Location: Experience life and work in the heart of Dubai’s bustling business district.
🎯 Candidate Eligibility Criteria
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Proven work experience as a Telephone Operator or similar role in a luxury or 5-star hotel.
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Proficiency in Microsoft Office Suite and call center systems.
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Excellent verbal and written communication in English (knowledge of additional languages preferred).
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Strong interpersonal and problem-solving abilities.
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Detail-oriented with a guest-first attitude.
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Ability to work flexible hours, including weekends or holidays.
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Professional appearance and demeanor aligning with Shangri-La standards.
🖋️ How to Apply
Applying for the Shangri-La Dubai – Telephone Operator Vacancy in the United Arab Emirates 2025 is simple and straightforward. Begin by reviewing the detailed job description on the Shangri-La Dubai Careers Portal. Prepare an updated CV highlighting your hospitality experience, communication skills, and achievements. Ensure your resume reflects your dedication to guest service and teamwork, as these are key values at Shangri-La. Once ready, submit your application online and monitor your email for any interview invitations or next steps.
👉 Apply here
(Applications are open — apply immediately to secure your spot in this exclusive opportunity.)
❓ Frequently Asked Questions (FAQs)
1. What is the role of a Telephone Operator at Shangri-La Dubai?
A Telephone Operator handles guest calls, manages requests, and provides helpful information to ensure exceptional service experiences.
2. What qualifications are needed for this job?
Candidates should have prior experience in a 5-star or luxury hotel, strong English communication skills, and basic computer proficiency.
3. Is this a full-time or part-time position?
It’s a full-time, permanent position with career growth potential.
4. What benefits do employees receive at Shangri-La Dubai?
Employees enjoy competitive salaries, professional development, meal allowances, and other benefits as part of the Shangri-La group.
5. How can I prepare for the interview?
Review your hospitality experience, focus on communication scenarios, and learn about Shangri-La’s guest service philosophy.
6. Can international candidates apply for this position?
Yes, international candidates are welcome to apply, provided they meet visa and work permit requirements for the UAE.
7. When is the application deadline?
The posting encourages applicants to apply immediately, so early submission is advised.
🏁 Final Thoughts
The Shangri-La Dubai – Telephone Operator Vacancy in the United Arab Emirates 2025 represents more than just a job — it’s a gateway to a rewarding career in the global hospitality industry. At Shangri-La, excellence is not just expected; it’s nurtured. Every team member plays a vital role in delivering the legendary service that the brand is known for. As a Telephone Operator, you’ll be at the heart of guest communications, ensuring that each call reflects the warmth, precision, and professionalism synonymous with Shangri-La’s reputation.
Moreover, working at Shangri-La Dubai means joining a brand that values people — both guests and employees. You’ll gain firsthand experience in luxury service operations while enjoying unmatched professional growth opportunities. Whether you’re a seasoned operator or looking to start a career in hospitality, this position offers the perfect blend of challenge, prestige, and fulfillment. Don’t miss your chance — apply now and become part of an award-winning legacy that continues to define excellence in the hospitality industry.