Are you looking for a Service One Agent Job at a world class resort in Dubai? The famous Jumeirah Group is looking for talented people to join their team in 2026. This is your chance to work at one of the most beautiful beach resorts in the world. If you love helping people and have a great phone voice, this role is perfect for you. Read on to find out how you can start your luxury career in the United Arab Emirates.
Jumeirah is a global leader in luxury hospitality and a proud member of Dubai Holding.
Job Summary
Below is a quick look at the details for this role. Use this table to see if you are a good match for the position.
| Detail | Information |
|---|---|
| Job Title | Service One Agent (Telecommunication) |
| Company | Jumeirah Group (Madinat Jumeirah) |
| Sector | Hospitality and Tourism |
| Website | https://www.jumeirah.com |
| Hiring Status | Urgent Hiring |
| Location | Al Sufouh, Dubai, UAE |
| Work Type | Onsite |
| Contract | Full Time |
| Experience | 1 to 2 years in 5 star hotels |
| Qualification | High School Diploma or equivalent |
| ATS Keywords | Guest Service, Telecommunications, HotSOS, Multitasking, Customer Care |
| Expected Salary | AED 3,500 to AED 5,500 (Estimated) |
| Visa | Visa Sponsorship provided by employer |
| Apply Link | Official Jumeirah Careers |
Company Overview
Jumeirah started in 1999 with the opening of the Burj Al Arab. Today, they manage 31 amazing properties across 13 different countries. Madinat Jumeirah is their biggest resort in Dubai. It sits on a private beach that is two kilometers long. It has four luxury hotels, over 20 restaurants, and a traditional souk. Working here means you are part of a massive team that values Arabian hospitality.
According to official reports, Jumeirah Group employs over 13,000 people from 140 different nations. In 2023, Jumeirah hotels received top rankings in the Conde Nast Traveler Awards. Expats love working here because the company offers great growth paths and a friendly culture. You will work with people from all over the world every single day.
💡 Pro Tip: Jumeirah is known for promoting from within. Start as an agent and you could become a manager in a few years.
Why This Job is Great for You
The Service One Agent Job is the heart of the hotel operations. You are the first person many guests speak to when they need help. You will work in a fast paced office environment. You report to the Team Leader or Manager of Telecommunications. This role is not just about answering phones. You learn how a luxury resort runs from the inside out.
You will work with departments like Housekeeping, Security, and Food and Beverage. This gives you a broad view of the hospitality industry. The growth opportunities are endless. Jumeirah offers many training programs to help you learn new skills. You can even move to their hotels in Europe or Asia later in your career. It is a stable job with a world famous brand.
Key Responsibilities
- Call Management: Answer all internal and external calls quickly with a warm and professional tone.
- Guest Satisfaction: Help guests with their requests and complaints to make sure they have a perfect stay.
- Wake up Calls: Set and deliver accurate wake up calls for guests so they never miss their flights or meetings.
- Emergency Handling: Follow all safety steps during fires or other emergencies to keep everyone safe.
- Data Entry: Keep guest lists and hotel systems updated using tools like HotSOS and Service One.
- Team Support: Help train new team members and keep your work area clean and professional.
- System Monitoring: Watch for any phone system faults and report them to the technical team immediately.
Requirements and Qualifications
Mandatory Requirements
- Education: You must have a High School Diploma or a similar certificate.
- Experience: At least 1 to 2 years of work in a 5 star hotel or a luxury setting.
- Communication: You must speak and write English very well.
- Professionalism: You must follow strict grooming standards and hotel policies.
Nice to Have Skills
- Languages: Arabic, Russian, or Mandarin skills are a big plus but not required.
- Tech Skills: Knowledge of hotel software like Opera or HotSOS is very helpful.
- Soft Skills: The ability to stay calm under pressure and solve problems quickly.
✅ Good News: Jumeirah hires people from many countries. They welcome fresh perspectives in their team.
Salary and Benefits
Jumeirah takes good care of their staff. Since this is a role in Dubai, you get a Tax-Free Salary. This means you take home every dirham you earn. The company provides a great package to help you live comfortably.
| Benefit Type | What is Included |
|---|---|
| Basic Salary | Paid monthly in UAE Dirhams (AED) |
| Housing | Accommodation included or a housing allowance is provided |
| Transport | Company bus from staff housing to the hotel |
| Health | Comprehensive medical and life insurance |
| Flights | Annual flight ticket to your home country |
| Meals | Free meals provided in the colleague restaurant |
| Discounts | Special rates on hotel stays and food worldwide |
You also get an end of service payment. This is called a Gratuity. It is calculated based on how many years you work for the company. It is like a big bonus when you decide to leave. Remember, there is no income tax in Dubai, so your savings will grow fast.
Who Should Apply
We think you should apply for this Service One Agent Job if you meet these points:
- Patient Helper: You enjoy talking to people and solving their problems with a smile.
- Tech Savvy: You are comfortable using computers and phone systems all day.
- Team Player: You like working in a big group where everyone helps each other.
- Luxury Mindset: You understand what high end guests expect and can deliver it.
About Location: Al Sufouh, Dubai
Al Sufouh is a beautiful area in Dubai. It is right between Dubai Marina and the Palm Jumeirah. It is home to many luxury hotels and schools. The weather is sunny for most of the year. In the winter, it is perfect for the beach. In the summer, it gets very hot, but everywhere has air conditioning.
Public transport is great here. You can use the Dubai Tram or the Metro to get around. Most Jumeirah staff live in special company housing nearby. This makes your commute very easy. Your monthly spending will mostly be on personal items and fun. Since housing and food are often covered, you can save a lot of money each month.
Day in the Life of a Service One Agent in Dubai
“My day starts with a team briefing at Madinat Jumeirah. I put on my headset and start greeting guests from all over the world. One moment I am booking a dinner table, and the next I am helping a guest with a room request. It is busy but very rewarding. I get to see the Burj Al Arab every day when I walk to the staff restaurant. The team feels like a big family, and we always support each other during busy shifts.”
How to Apply
The application process for Jumeirah is very professional. Follow these steps to apply for the Service One Agent Job.
- Step 1: Click the button below to go to the official Jumeirah career site.
- Step 2: Create a profile with your email and personal details.
- Step 3: Upload your updated CV and any certificates you have.
- Step 4: Submit your application before the deadline on January 31, 2026.
- Step 5: Wait for the recruitment team to review your profile.
- Step 6: If you are shortlisted, you will have a phone or video interview.
The whole process usually takes 3 to 6 weeks. Be patient and keep checking your email.
CV Tip: Use action words. For example, write “Resolved guest issues” instead of “I helped guests.” Mention any experience you have with phone systems or customer service in a 5 star setting.
⚠️ Important: Make sure your contact details are correct on your CV so the recruiter can call you easily.
Visa and Legal Corner
If you are an international candidate, you need to know about the UAE visa rules. Jumeirah offers Visa Sponsorship for this role. They will handle the paperwork for you. Here is what you need to know:
- Sponsorship: Most expats need a company to sponsor their residency visa.
- Medical Test: You will need a medical check in Dubai to get your visa.
- Contract: Your contract will follow the UAE Labor Law.
- Probation: There is usually a 6 month probation period for new staff.
Required Documents Checklist
- A valid passport with at least 6 months before it expires.
- Attested high school diploma or degree certificates.
- Clear digital passport photos with a white background.
- Experience letters from your previous hotel jobs.
- A clean criminal record certificate from your home country.
Frequently Asked Questions
Is there an age limit for this job?
You must be at least 18 years old. Most hospitality roles prefer energetic candidates who can handle shift work.
Does the company provide accommodation?
Yes, Jumeirah usually provides shared staff housing with great facilities for their agents.
Do I need to pay for my visa?
No, Jumeirah pays for your work visa and your entry flight to Dubai.
Is the salary really tax free?
Yes, there is no personal income tax in the UAE. You keep your full salary.
When is the last day to apply?
You must submit your application by January 31, 2026.
Disclaimer
- We are a job information site and not the employer or a recruitment agency.
- We summarize publicly available job info to help you find work.
- Never pay money for a job application. If someone asks for a fee, it is a scam.
- Official Jumeirah recruitment never asks for money for visas or processing.
- Always apply through the official links provided in this article.