Serco careers UAE offer exceptional opportunities for professionals eager to make an impact in the facilities management sector. The Soft Services Manager role in Dubai is designed for experienced leaders who excel in overseeing cleaning, pest control, and waste management operations across large-scale projects. As part of Serco’s 2025 Talent Pool, you’ll play a vital role in driving service excellence, optimizing operations, and supporting sustainability initiatives across the UAE. This position not only offers career growth and leadership development but also allows you to contribute to Serco’s mission of improving public services and creating a better future for communities.
Table of Contents
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Job Overview
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About Serco Group
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Available Jobs at Serco UAE
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Job Description
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Key Responsibilities
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Why Choose Serco Careers UAE
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Requirements & Qualifications
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How to Apply
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FAQs
1. Job Overview
Job Title: Soft Services Manager (UAE) – Join Our Talent Pool
Company: Serco Middle East
Location: Dubai, United Arab Emirates
Employment Type: Full-Time
Job ID: 302322
Start Date: Ongoing recruitment for 2025
Serco careers UAE offer an incredible opportunity for experienced professionals in facilities management to join their Talent Pool as a Soft Services Manager. This role is perfect for individuals skilled in managing cleaning, pest control, and waste management operations.
If you’re ready to lead high-performing teams and ensure operational excellence across large-scale facilities, this Serco position could be your next big career move.
2. About Serco Group
When exploring Serco careers UAE, it’s important to understand the company’s legacy of excellence.
Serco Group plc is a global leader in public services, operating across sectors including transport, defence, healthcare, and citizen services. The company employs over 50,000 professionals worldwide, including 4,500+ colleagues across the Middle East.
Operating in the region since 1947, Serco is trusted by governments and private organizations alike for its expertise in asset management, customer experience, and service innovation.
Serco’s mission—“Impact a Better Future”—reflects its commitment to combining people, technology, and partnerships to solve complex challenges.
By joining Serco careers UAE, you become part of a global movement built on inclusivity, growth, and purpose-driven work.
3. Available Jobs at Serco UAE
In addition to this Soft Services Manager opportunity, Serco careers UAE include a wide range of openings across various departments:
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Facilities Manager – Abu Dhabi
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Project Manager – Transport Infrastructure (Dubai)
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HSE Manager – UAE Operations
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Cleaning Operations Supervisor – Dubai Metro Project
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Contract Administrator – Serco Middle East
👉 See more Serco careers UAE opportunities here
4. Job Description
The Soft Services Manager role is central to Serco’s facilities management operations. You’ll oversee cleaning, waste management, pest control, and related services to ensure seamless day-to-day operations across multiple contracts in the UAE.
This leadership role requires a proactive, organized, and detail-oriented professional capable of maintaining high service standards, optimizing resources, and building collaborative relationships with clients and internal teams.
5. Key Responsibilities
As part of Serco careers UAE, your main duties as a Soft Services Manager will include:
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Managing daily operations for cleaning, waste management, window cleaning, pest control, and related functions.
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Leading and developing teams to meet both company and client performance objectives.
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Preparing and presenting monthly KPI and SLA performance reports.
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Collaborating with stakeholders to ensure continuous service improvement.
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Monitoring compliance with environmental, health, and safety regulations.
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Conducting audits and inspections to ensure operational excellence.
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Identifying risks and escalating issues in a timely manner.
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Supporting cross-departmental projects within Serco’s wider UAE operations.
6. Why Choose Serco Careers UAE
Joining Serco careers UAE is more than just securing a job—it’s an opportunity to be part of an organization that values leadership, innovation, and purpose.
Here’s why this role stands out:
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🌍 Global Reputation: Serco is a trusted international brand with a strong footprint in the Middle East.
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💼 Career Growth: Serco offers leadership pathways and world-class training programs for professional development.
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🤝 Inclusive Workplace: A culture of equity, respect, and belonging where diversity is celebrated.
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🚀 Meaningful Work: Contribute to projects that improve essential public services, from transportation to city management.
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🌱 Commitment to Sustainability: Serco champions environmentally responsible practices through its Zero Harm initiative.
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🧘 Employee Well-being: Comprehensive benefits and support systems to ensure a balanced and fulfilling career.
With Serco careers UAE, you’re not just advancing your career—you’re shaping the future of public service in the region.
7. Requirements & Qualifications
Experience:
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10–15 years in facilities or soft services management, with at least 5–7 years in a senior or consultancy-level role.
Education:
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Bachelor’s degree in Engineering, Facilities Management, or a related discipline.
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Certifications such as PMP or PRINCE2 are advantageous.
Skills & Competencies:
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Strong communication, leadership, and problem-solving abilities.
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Excellent organizational and time management skills.
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Proficient in MS Office tools (Excel, PowerPoint, Word, Power BI, Visio).
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Ability to work collaboratively with diverse stakeholders.
Other Requirements:
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Willingness to travel across UAE contracts.
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Fluency in English (Arabic proficiency is a plus).
8. How to Apply
Interested in growing your career with Serco careers UAE? Apply directly through Serco’s official portal:
👉 Soft Services Manager (UAE) – Join Our Talent Pool | Serco Careers
Apply early to stay ahead in the Serco careers UAE recruitment process.
9. FAQs (Frequently Asked Questions)
1. What is the Soft Services Manager role in Serco careers UAE?
It’s a leadership role responsible for overseeing cleaning, waste management, and pest control operations across Serco’s UAE projects.
2. Who can apply for this position?
Professionals with over 10 years of experience in facilities or soft services management and a relevant degree are eligible.
3. What does joining Serco’s “Talent Pool” mean?
It means you’ll be pre-qualified for upcoming Serco careers UAE opportunities, giving you priority consideration as roles open.
4. Are expatriates eligible to apply for Serco jobs in UAE?
Yes. Serco encourages both UAE Nationals and expatriate professionals to apply, fostering a diverse workforce.
5. What benefits come with Serco careers UAE?
Competitive salaries, leadership development programs, performance incentives, and a strong focus on employee well-being.
Final Note:
Choosing Serco careers UAE means joining a purpose-driven organization that’s shaping the future of public service delivery across the region. As a Soft Services Manager, you’ll have the opportunity to lead teams, influence change, and contribute to a better tomorrow.
Join Serco. Lead with purpose. Impact a better future.
👉 Apply today and become part of Serco’s 2025 Talent Pool in the UAE!