Serco careers UAE offer professionals the chance to join a global organization dedicated to transforming public services and supporting national visions across the Middle East. The Soft Services Manager role in Dubai is an exciting opportunity for experienced facilities management leaders to oversee daily operations, including cleaning, pest control, waste management, and administration. Candidates will be responsible for ensuring compliance with KPIs and SLAs, driving service excellence, and leading diverse teams across complex environments. This position is ideal for professionals with strong leadership, organizational, and stakeholder management skills who want to grow within a world-class multinational company.
Table of Contents
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Job Overview
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About Serco
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Available Serco Careers in UAE
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Job Description
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Key Responsibilities
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Why This Role is a Great Career Move
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Requirements & Qualifications
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How to Apply
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FAQs
Job Overview
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Job Title: Soft Services Manager
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Company: Serco Middle East
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Location: Dubai, United Arab Emirates
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Employment Type: Full-Time
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Job ID: 302322
Serco careers UAE are a gateway to rewarding opportunities in facilities management, customer services, transport, and defence. The Soft Services Manager position is a prime example, offering experienced professionals the chance to oversee a wide portfolio of services, from cleaning and pest control to waste management and administration. Based in Dubai, this role involves managing complex environments, leading teams, and ensuring high-quality service delivery across multiple contracts. By joining Serco’s talent pool, you open doors to exciting long-term career pathways within one of the most respected service providers in the region.
About Serco
Serco Group is a global organization with more than 50,000 employees worldwide, known for delivering critical public services across multiple sectors. In the Middle East, Serco plays a key role in Transport, Defence, and Advisory services, with a strong reputation for:
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Asset Management
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Customer Experience
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Fire & Rescue
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Air Navigation Services
The company’s purpose is to “Bring National Visions to Life” by partnering with governments and businesses to redesign and improve services that impact millions of people. Choosing Serco careers UAE means becoming part of a culture built on innovation, diversity, and employee development.
Available Serco Careers in UAE
In addition to the Soft Services Manager role, here are other exciting Serco careers UAE candidates often explore:
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Facilities Supervisor – UAE
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Pest Control Manager – Dubai
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Customer Service Desk Manager – UAE
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Waste Management Coordinator – Dubai
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Transport Operations Manager – Abu Dhabi
Job Description
This opportunity within Serco careers UAE is tailored for professionals with a strong background in facilities management and soft services. As Soft Services Manager, you will be responsible for leading and coordinating services such as cleaning, pest control, waste management, and administration across Serco’s UAE contracts.
The position involves ensuring daily operational efficiency, compliance with KPIs and SLAs, and maintaining service excellence. With 10–15 years of experience in the industry and a strong consultancy background, you will bring leadership and innovation to a role that directly supports clients and national projects.
Key Responsibilities
As a Soft Services Manager at Serco, your duties will include:
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Managing daily operations across cleaning, pest control, waste management, and administration.
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Leading and coaching teams to achieve company and client goals.
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Preparing and presenting monthly activity reports to senior management.
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Engaging with stakeholders to meet evolving requirements.
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Ensuring compliance with KPIs, SLAs, and statutory regulations.
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Identifying risks and escalating issues where necessary.
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Driving continuous improvement within soft services operations.
Why This Role is a Great Career Move
Pursuing Serco careers UAE as a Soft Services Manager brings several benefits:
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Professional Growth: Build your career within a globally recognized company.
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Global Exposure: Work across diverse contracts and multinational projects.
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Supportive Culture: Join a workplace committed to diversity, inclusion, and belonging.
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Impactful Work: Contribute to projects aligned with UAE’s national visions.
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Attractive Rewards: Competitive salary, benefits, and long-term career opportunities.
Requirements & Qualifications
To qualify for Serco careers UAE as a Soft Services Manager, candidates must meet the following criteria:
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Education: Degree in engineering or a related discipline. Project management certifications (PMP, Prince2) preferred.
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Experience:
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10–15 years in facilities or soft services management.
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5–7 years in senior consultancy roles within complex environments.
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Technical Skills:
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Proficiency in MS Office (Word, Excel, PowerPoint, Visio, Power BI).
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Ability to develop reports, presentations, and documentation.
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Soft Skills:
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Strong communication, leadership, and time management.
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Ability to multitask and adapt in high-pressure environments.
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How to Apply
Take the next step in your career with Serco careers UAE:
⚡ Apply now – Serco careers UAE are highly competitive and attract top professionals across the region.
FAQs
1. Who can apply for Serco careers UAE as a Soft Services Manager?
Professionals with 10–15 years of facilities management experience and strong leadership skills are eligible.
2. Do Serco careers UAE require project management certifications?
While not mandatory, certifications such as PMP or Prince2 are highly preferred.
3. What is the expected salary for Serco soft services roles in Dubai?
Senior soft services managers typically earn AED 25,000–35,000 per month, depending on experience and qualifications.
4. Does Serco offer equal opportunities in UAE?
Yes, Serco is committed to diversity, equity, and inclusion, ensuring a supportive environment for all employees.
5. Why choose Serco careers UAE?
Because Serco offers global exposure, impactful work, structured career growth, and the chance to contribute to national development projects.