Sephora Jobs Dubai offer incredible opportunities for ambitious professionals who want to shape the future of beauty retail and customer engagement in the Middle East. One of the most exciting openings is the CRM and Loyalty Director role, based in Dubai, where you will lead strategy and execution for customer loyalty programs across the region. This position focuses on building meaningful customer relationships, optimizing CRM campaigns, and driving retention through innovation and data-driven insights. With Sephora’s global reputation, inclusive culture, and strong commitment to growth, this role provides the perfect platform to advance a leadership career in beauty retail.
Table of Contents
-
Job Overview
-
About Sephora
-
Available Jobs in Dubai
-
Job Description
-
Key Responsibilities
-
Why This Role is a Great Opportunity
-
Requirements
-
How to Apply
-
FAQs
Job Overview
-
Job Title: CRM and Loyalty Director
-
Company: Sephora (part of LVMH Group)
-
Location: Dubai, UAE
-
Employment Type: Full-time
-
Start Date: 2025
Sephora Jobs Dubai are among the most sought-after career opportunities in the beauty and retail industry, offering professionals a chance to join a global leader in luxury beauty. One of the most prestigious openings is the CRM and Loyalty Director role, based in Dubai, where you will lead customer relationship strategies across the Middle East. This senior position requires designing and executing impactful loyalty programs, enhancing customer engagement, and driving retention across all channels. For ambitious leaders with expertise in CRM, customer insights, and loyalty management, this role provides an exciting opportunity to shape Sephora’s customer-first strategy in the region.
About Sephora
Founded in 1969 in France and part of the LVMH Group since 1997, Sephora has transformed the global beauty retail landscape. With over 56,000 employees in 35 countries, Sephora connects nearly 500 brands and its own Sephora Collection with millions of customers worldwide.
Sephora is known not only for offering the most diverse range of products—from makeup and fragrances to skincare and haircare—but also for championing inclusivity, empowerment, and innovation. By joining Sephora careers UAE, you become part of a global community that celebrates diversity, inspires creativity, and delivers exceptional beauty experiences.
Available Jobs in Dubai
Besides the CRM and Loyalty Director position, Sephora frequently hires for roles such as:
-
E-Commerce Manager – Sephora Dubai
-
Retail Operations Manager – UAE
-
Marketing Manager – Sephora Middle East
-
Visual Merchandising Specialist – Dubai
-
Beauty Advisor – Sephora UAE
Job Description
The CRM and Loyalty Director at Sephora Dubai is responsible for leading customer loyalty strategies across the Middle East. This includes defining loyalty program roadmaps, overseeing CRM campaigns, analyzing customer insights, and managing omnichannel engagement initiatives.
The role requires a blend of strategic thinking, data-driven decision making, and customer experience design, with the goal of creating profitable, long-term customer relationships. This is an ideal opportunity for candidates with strong backgrounds in retail, consumer goods, or fashion, who are passionate about building meaningful customer experiences.
Key Responsibilities
As a CRM and Loyalty Director at Sephora Dubai, you will:
-
Develop and execute CRM and loyalty strategies across multiple channels.
-
Lead the evolution of Sephora’s loyalty program to boost customer engagement and retention.
-
Drive email, SMS, and direct marketing campaigns with a focus on personalization.
-
Define key KPIs and measure the impact of CRM initiatives short and long term.
-
Conduct market research to understand consumer behavior and refine loyalty promises.
-
Collaborate with product, data science, marketing, and retail teams to align strategies.
-
Negotiate with brand partners to secure offers, gifts, and exclusive campaign participation.
-
Optimize customer service processes and call center directives to deliver best-in-class service.
-
Build customer lifecycle campaigns that increase conversion and drive long-term value.
-
Oversee the creation of loyalty program activations and promotional calendars.
Why This Role is a Great Opportunity
Joining Sephora in Dubai as a CRM and Loyalty Director offers a wide range of benefits:
-
Global Prestige: Be part of the LVMH Group, one of the world’s most influential luxury conglomerates.
-
Leadership Impact: Drive strategic decisions for customer engagement across the Middle East.
-
Innovation: Work at the intersection of beauty, technology, and customer experience.
-
Career Growth: Opportunities to progress within Sephora and LVMH globally.
-
Cultural Diversity: Thrive in an inclusive and empowering workplace that values diversity.
-
Employee Benefits: Competitive salary, incentives, and benefits tailored for senior roles.
Requirements
To qualify for the CRM and Loyalty Director role at Sephora Dubai, you should have:
-
6–8 years of experience in CRM, loyalty, or customer engagement, preferably in retail, consumer goods, fashion, or FMCG.
-
A proven track record in leading loyalty programs and CRM campaigns.
-
Strong analytical skills with the ability to turn data insights into actionable strategies.
-
Excellent cross-functional collaboration skills, influencing stakeholders at senior levels.
-
Strategic thinking with a customer-first approach.
-
Fluency in English (Arabic is preferred but not mandatory).
-
Flexibility to travel across the Middle East for regional alignment.
How to Apply
Ready to take the next step in your career with Sephora Jobs Dubai?
Apply directly for the CRM and Loyalty Director role through the Sephora Careers Portal.
👉 Applications are now open, and this is your chance to join one of the most innovative and inclusive beauty retailers in the world.
FAQs
1. What is the salary range for Sephora Jobs Dubai in senior roles?
Sephora offers a competitive salary package with benefits, depending on experience and qualifications.
2. Do I need prior experience in beauty retail to apply?
Not strictly, but CRM and loyalty experience in retail, FMCG, or fashion is highly preferred.
3. Is Arabic language required for this role?
Arabic is preferred but not mandatory; fluency in English is essential.
4. Does this role involve regional travel?
Yes, as it covers the Middle East region, some travel will be required.
5. What career growth opportunities exist at Sephora?
Employees can advance into regional leadership roles within Sephora or the broader LVMH Group.