🏢 About Tabby – Operations Lead Vacancy in Saudi Arabia
Tabby – Operations Lead Vacancy in Saudi Arabia is a prestigious opportunity for professionals in fintech, payments, and wallet operations. Tabby – Operations Lead Vacancy in Saudi Arabia offers a chance to work with a leading eMoney wallet provider across the GCC region. The company emphasizes operational excellence, seamless customer experience, and robust transaction management. This role is crucial for ensuring smooth wallet operations, accurate reconciliations, timely settlements, and stakeholder coordination.
As Tabby – Operations Lead Vacancy in Saudi Arabia, the ideal candidate will handle all aspects of transaction processing, card lifecycle management, chargeback resolution, and operational reporting. Professionals applying must have a solid understanding of local and international payment schemes such as Mada, SADAD, Jaywan, Visa, and Mastercard. Strong analytical and problem-solving skills, along with proficiency in operational tools, are highly valued. Join Tabby – Operations Lead Vacancy in Saudi Arabia to be part of a dynamic fintech environment that prioritizes growth, innovation, and compliance across financial operations.
📑 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Tabby
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
💼 Job Overview
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Company Name: Tabby
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Vacancy Position: Operations Lead
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Location: Saudi Arabia
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Interview Date: Apply Immediately
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Employment Type: Full-Time
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Experience Required: 4–6 Years
Tabby – Operations Lead Vacancy in Saudi Arabia is ideal for experienced professionals in fintech and payments. The role requires overseeing daily wallet operations, reconciling transactions, managing vendor relationships, handling customer complaints, and ensuring regulatory compliance. Candidates will have the opportunity to work closely with Finance, Treasury, and Product teams to ensure efficient and accurate operations. This position is perfect for individuals who thrive in fast-paced environments and possess strong analytical and operational skills.
🏷 Job Categories
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Fintech Operations
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Wallet & Payment Operations
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Transaction Processing
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Reconciliation & Dispute Management
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Vendor & Card Program Management
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Customer Support & Complaint Resolution
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Operational Governance & Reporting
📝 Primary Responsibilities by Role
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Payments & Transaction Operations:
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Monitor all daily wallet transactions including P2P transfers, top-ups, withdrawals, cashback, and merchant payments.
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Validate transaction flows across local and international schemes including Mada, Jaywan, SADAD, Visa, and Mastercard.
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Manage settlement and clearing files ensuring accurate reconciliations and financial integrity.
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Collaborate with Finance and Treasury teams for accounting accuracy and timely settlement.
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Reconciliation & Dispute Resolution:
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Lead reconciliation across all wallet transactions, vendor reports, scheme reports, and internal systems.
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Handle chargeback workflows for Mada, Visa, and Mastercard.
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Approve and process manual refunds and adjustments while maintaining SLA compliance and audit trails.
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Card Lifecycle & Vendor Management:
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Oversee issuance, activation, monitoring, expiry, and reissuance of prepaid and debit cards.
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Serve as the primary point of contact for vendors, payment processors, and scheme representatives.
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Track SLAs and KPIs for operational vendors and initiate corrective actions when necessary.
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Chargeback Management:
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Validate, raise, and track chargeback cases for local and international schemes.
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Approve eligible refunds and maintain SLA adherence.
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Operational Governance & Reporting:
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Maintain dashboards and generate regular operational reports.
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Identify inefficiencies and collaborate with Product & Tech teams for automation improvements.
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Monitor operational KPIs and lead continuous improvement initiatives.
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Customer Support & Complaint Resolution:
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Investigate customer inquiries and wallet-related complaints.
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Act as escalation point for technical and operational issues reported by users or partners.
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Ensure compliance with internal policies and regulatory frameworks.
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Unlock fresh career listings
🌟 Why Work at Tabby
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Work with a leading eMoney wallet provider in the GCC.
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Gain exposure to international and local payment schemes.
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Opportunity to lead critical financial operations and reconciliation processes.
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Collaborate with cross-functional teams including Finance, Treasury, Product, and Tech.
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Enhance problem-solving and operational governance skills in a fast-paced environment.
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Competitive salary and comprehensive benefits.
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Drive automation initiatives and operational improvements.
✅ Candidate Eligibility Criteria
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Bachelor’s degree in Business, Finance, Operations, or related field.
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4–6 years of experience in fintech, payments, banking, or wallet operations.
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Solid knowledge of payments ecosystem, including Mada, MasterCard, Visa, and local settlement practices.
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Strong analytical, organizational, and reporting skills.
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Proficiency in Excel, reporting tools like Superset/Tableau, and operational portals (MC Connect, Visa Online, Apple Pay, Saudi Payments).
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Excellent stakeholder management and problem-solving abilities.
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Familiarity with chargebacks, card lifecycle, and customer complaint handling.
🖊 How to Apply
Interested candidates for Tabby – Operations Lead Vacancy in Saudi Arabia can apply immediately to join a dynamic fintech organization driving innovation in wallet operations. The application process is straightforward:
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Prepare your updated CV highlighting relevant experience in payments, fintech, or wallet operations.
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Include detailed examples of previous experience with transaction processing, reconciliations, chargebacks, and card lifecycle management.
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Submit your application through the official Apply here portal to ensure timely consideration.
Apply here.
Candidates are encouraged to apply promptly as this opportunity is critical for operational excellence in Tabby – Operations Lead Vacancy in Saudi Arabia.
❓ Frequently Asked Questions (FAQs)
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What is the location for Tabby – Operations Lead Vacancy?
The position is based in Saudi Arabia, and applicants should be ready for onsite work. -
What is the required experience?
Candidates must have 4–6 years of experience in fintech, payments, banking, or wallet operations. -
Which payment schemes should I be familiar with?
Knowledge of Mada, Jaywan, SADAD, Visa, and Mastercard is essential. -
Is this role full-time?
Yes, this is a full-time position. -
Are there opportunities for growth?
Yes, Tabby promotes continuous improvement and career development within fintech operations. -
Do I need prior experience with chargebacks?
Yes, experience handling chargebacks for local and international schemes is required. -
Can I apply if I am not currently residing in Saudi Arabia?
Applications from qualified candidates outside Saudi Arabia are considered, but relocation or local presence is preferred. -
Is there any interview date specified?
No fixed date; interested candidates should Apply Immediately. -
Which tools should I know?
Excel, Superset/Tableau, MC Connect, Visa Online, Apple Pay, and Saudi Payments are recommended.
📝 Final Thoughts
Tabby – Operations Lead Vacancy in Saudi Arabia is a unique opportunity for professionals seeking to advance their career in fintech and wallet operations. With responsibilities spanning transaction processing, reconciliations, chargeback management, card lifecycle oversight, and operational reporting, this role offers hands-on experience with both local and international payment schemes. The ideal candidate will bring strong analytical skills, operational expertise, and the ability to manage cross-functional stakeholders effectively. Joining Tabby means contributing to a high-performing team that prioritizes compliance, efficiency, and customer satisfaction.
By applying for Tabby – Operations Lead Vacancy in Saudi Arabia, candidates can leverage their experience in payments, banking, and fintech to influence operational strategies and drive continuous improvement initiatives. This role not only offers a competitive salary but also provides a platform to implement innovative solutions in wallet management and operational governance. Professionals seeking growth in a dynamic, fast-paced environment with exposure to cutting-edge fintech processes should consider this vacancy as a career-defining opportunity.
Tabby – Operations Lead Vacancy in Saudi Arabia ensures that employees are empowered to lead operational excellence while navigating the complexities of the payments ecosystem. By joining this team, candidates can expect to enhance their skills in transaction reconciliation, vendor management, chargeback resolution, and customer support escalation. Apply today to secure a position that offers both professional growth and impactful contributions to the fintech industry in the GCC.