🏢 About Mrsool – Manager, Live Operations Vacancy
Mrsool – Manager, Live Operations Vacancy in Saudi Arabia is an exciting opportunity for professionals passionate about operational excellence and technology-driven services. Mrsool – Manager, Live Operations Vacancy in Saudi Arabia invites skilled candidates to join one of the largest delivery platforms in the Middle East and North Africa (MENA) region. Known for its innovative “order anything from anywhere” model, Mrsool leverages Generative AI to fulfill user requests across over 100,000 restaurants and stores, providing an unparalleled customer experience.
The platform’s commitment to reliability, speed, and quality has earned top ratings on both Apple’s App Store and Google Play Store. By joining as a Manager, Live Operations, candidates will oversee daily operations, optimize workflows, lead high-performing teams, and ensure seamless delivery across the platform. This role offers significant growth opportunities in a fast-paced, tech-driven environment, making it ideal for professionals aiming to make a tangible impact in operational management.
📑 Table of Contents
-
📝 Job Overview
-
🏷️ Job Categories
-
📌 Primary Responsibilities by Role
-
🌟 Why Work at Mrsool
-
✅ Candidate Eligibility Criteria
-
🛠️ How to Apply
-
❓ Frequently Asked Questions (FAQs)
-
🔚 Final Thoughts
📝 Job Overview
Company: Mrsool
Position: Manager, Live Operations
Location: Riyadh, Riyadh Province, Saudi Arabia
Interview Date: Apply Immediately
Employment Type: Full Time, On-site
Experience Required: Proven experience in operations management
The Mrsool – Manager, Live Operations Vacancy in Saudi Arabia offers a unique chance to drive operational efficiency and customer satisfaction. The selected candidate will lead live operations, mentor teams, and collaborate with cross-functional departments, including Customer Support, Product, and Engineering. This role is tailored for professionals who thrive in dynamic environments, excel in decision-making, and are driven to optimize workflows to deliver top-tier service.
🏷️ Job Categories
-
Operations Management
-
Ride-Hailing & Logistics
-
Technology-Driven Services
-
Customer Support & Service Excellence
-
Leadership & Team Management
📌 Primary Responsibilities by Role
-
Oversee and manage day-to-day live operations across all platforms.
-
Lead, mentor, and develop a high-performing operations team.
-
Monitor key performance metrics and implement operational improvements.
-
Collaborate with Customer Support, Product, and Engineering to resolve operational challenges.
-
Develop and enforce operational processes, best practices, and standards.
-
Respond to critical incidents and coordinate rapid resolution.
-
Drive initiatives to optimize workflow, enhance customer experience, and support business growth.
Learn about new opportunities added daily
🌟 Why Work at Mrsool
-
Inclusive and Diverse Environment: Thrive in a workplace that values innovation and flexibility.
-
Competitive Compensation: Receive attractive salary packages with potential share options.
-
Personal Growth and Development: Access regular training and an annual learning stipend.
-
Autonomy and Mentorship: Enjoy independence with guidance from industry experts.
-
Impactful Role: Contribute to one of the most trusted delivery platforms in MENA.
-
Dynamic Work Environment: Work in a fast-paced, technology-driven operational setting.
-
Recognition and Rewards: Get recognized for performance and achievements regularly.
✅ Candidate Eligibility Criteria
-
Proven experience in operations management in tech, logistics, or ride-hailing.
-
Strong leadership skills with experience managing teams.
-
Excellent problem-solving and decision-making abilities under pressure.
-
Data-driven mindset to analyze metrics and improve operations.
-
Exceptional communication and collaboration skills.
-
Ability to thrive in fast-paced environments and manage multiple priorities.
-
Customer-focused with a commitment to high-quality service.
🛠️ How to Apply
Candidates interested in Mrsool – Manager, Live Operations Vacancy in Saudi Arabia should prepare a detailed CV highlighting their operational leadership experience, ability to drive process improvements, and expertise in managing cross-functional teams. Applying for this role allows you to work with cutting-edge technology and contribute to optimizing workflows for millions of users.
-
Ensure your CV reflects your data-driven decision-making abilities.
-
Highlight experience in tech-driven operations or ride-hailing services.
-
Showcase achievements in team leadership and customer service optimization.
Apply here.
❓ Frequently Asked Questions (FAQs)
Q1: What is the primary location for this role?
A1: The position is based in Riyadh, Riyadh Province, Saudi Arabia.
Q2: Is this role full-time or part-time?
A2: This is a full-time, on-site position.
Q3: What experience is required for this role?
A3: Proven experience in operations management, preferably in tech-driven service industries.
Q4: Does Mrsool provide training for employees?
A4: Yes, the company offers regular training and an annual learning stipend.
Q5: What departments will the Manager of Live Operations collaborate with?
A5: Customer Support, Product, and Engineering teams.
Q6: Is leadership experience necessary?
A6: Yes, strong leadership skills with team management experience are essential.
Q7: How soon can I apply?
A7: Apply immediately, as there is no specific interview date mentioned.
Q8: What technologies does Mrsool use?
A8: Mrsool uses Generative AI to optimize customer requests and delivery operations.
Q9: Are there opportunities for career growth?
A9: Yes, the company promotes personal development and career advancement through mentorship and training programs.
🔚 Final Thoughts
The Mrsool – Manager, Live Operations Vacancy in Saudi Arabia is a fantastic opportunity for professionals seeking to make a tangible impact in the tech-driven logistics industry. By joining Mrsool, candidates will not only lead operations but also innovate processes that directly influence customer satisfaction and operational efficiency. The role offers autonomy, mentorship, and a chance to work with cutting-edge technology in a rapidly expanding platform.
With its inclusive work environment, competitive compensation, and commitment to personal development, Mrsool – Manager, Live Operations Vacancy in Saudi Arabia is ideal for motivated individuals passionate about operational excellence. This is your chance to be part of a company that is shaping the future of on-demand delivery across the MENA region. Apply today to seize this rewarding career opportunity.