Sales support executive jobs Dubai are in high demand as the travel and aviation industries continue to expand in 2025. One exciting opportunity lies with dnata Representations, part of the Emirates Group, offering a full-time role based in Dubai. As a Sales Support Executive, you’ll play a critical role in supporting corporate, trade, and direct customers across all UAE sales channels. From managing group travel bookings to handling GDS ticketing queries, this position is ideal for professionals with experience in airline or travel agency environments. If you’re detail-oriented, tech-savvy, and passionate about travel, this dynamic role promises long-term career growth and global exposure.
📌 Table of Contents
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Job Overview
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About the Company – dnata Representations
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Available Jobs at Emirates Group
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Job Description
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Key Responsibilities
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Why This Role?
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Job Requirements
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How to Apply
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FAQs
🔍 Job Overview
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Job Title: Sales Support Executive
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Company: dnata Representations (part of the Emirates Group)
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Location: Dubai, United Arab Emirates
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Employment Type: Full-Time
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Start Date: Hiring now for 2025 cohort
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Application Deadline: August 6, 2025
Summary:
Sales support executive jobs in Dubai continue to rise in demand as the UAE’s travel sector expands—and dnata Representations is offering an exciting opportunity to step into a vital support role. As a Sales Support Executive, you’ll work closely with field sales teams, corporate partners, and direct clients to manage bookings, resolve ticketing issues, and provide world-class service in a fast-paced, global environment. Backed by the Emirates Group, this position gives you direct access to one of the most dynamic travel ecosystems in the world, making it a perfect launchpad for anyone passionate about aviation and customer support.
🌍 About the Company – dnata Representations
dnata Travel Group, a division of the Emirates Group, represents over 20 leading international travel brands and is one of the world’s largest and most trusted air and travel services providers. From retail travel and holidays to corporate bookings and airline representations, dnata is a cornerstone of the UAE’s tourism and aviation infrastructure.
Working within dnata means becoming part of the Emirates Group’s 40,000+ strong team, known for operational excellence, service innovation, and global presence in over 80 countries. With dnata Representations, you will contribute directly to supporting key airline clients and commercial partners across the region.
💼 Available Jobs at Emirates Group
Explore more opportunities currently available under Emirates Group careers:
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Travel Consultant – dnata Travel Services
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Corporate Sales Executive – Emirates Skywards
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Revenue Analyst – Emirates Airlines
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GDS Specialist – Dubai HQ
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Customer Relations Officer – Emirates Contact Centre
👉 See more jobs in Dubai across Emirates Group departments.
📝 Job Description
As a Sales Support Executive with dnata Representations, you’ll provide end-to-end support to B2B and B2C clients across all UAE sales channels. You will be the key liaison for field sales agents and commercial managers, ensuring that group bookings, fare issues, corporate travel requests, and event-related ticketing are handled efficiently and accurately.
This role is a great fit for travel professionals with hands-on experience in GDS systems (like Amadeus or Galileo), ticketing, fare construction, and customer-facing communication. The position involves a balance of technical proficiency and interpersonal agility to support high-value travel and aviation clients.
✅ Key Responsibilities
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Booking & Ticketing Support
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Handle all booking/ticketing-related queries for trade partners and corporate clients
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Resolve persistent GDS issues across Amadeus, Galileo, or Sabre
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Group & Charter Management
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Secure group travel bookings, charter flights, and assist MICE bookings
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Process corporate travel and special event bookings within budget
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Sales Administration & Pricing
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Support field sales with pricing, fare audits, and competitor analysis
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Monitor fare rules, promotions, and provide insights to maximize Emirates’ market share
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Documentation & Dispute Handling
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Manage Agency Debit Memos (ADM), Refund Applications (RA), and Sales Summary Adjustment Notes (SSAN)
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Liaise with finance teams to audit refunds and resolve disputes
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Customer Relations & Trade Communication
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Support Skywards inquiries and ancillary service issues
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Keep Emirates Partner Portal updated with latest procedures and trade policies
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Distribute B2B communications to internal and external stakeholders
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Corporate Account Management
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Prepare and manage travel agreements for key accounts
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Coordinate travel for IP/VIP/CIP guests during inaugural or high-profile events
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🚀 Why This Role?
This is more than just another admin role—it’s your chance to build a meaningful career at the crossroads of travel, aviation, and customer service. Here’s what sets this role apart:
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Be part of Emirates Group, a globally recognized leader in aviation
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Join a multi-brand, international travel division with real global impact
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Learn from top-tier professionals in a collaborative, multicultural setting
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Enjoy tax-free salary, industry-exclusive travel perks, and career mobility
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Gain deep knowledge of UAE travel markets and global fare structures
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Opportunity to work on corporate accounts and event travel logistics
🎯 Job Requirements
To qualify for the Sales Support Executive position at dnata Representations, you’ll need:
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Experience:
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Prior sales or support experience in an airline, GDS provider, or travel agency
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Knowledge of corporate travel, ticketing procedures, and UAE travel market
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Skills & Tools:
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Proficiency in GDS platforms (Amadeus, Galileo, or Sabre)
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Salesforce and MS Office applications knowledge
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Strong communication and coordination abilities
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High attention to detail and multi-tasking under pressure
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Education:
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High school diploma or bachelor’s degree preferred
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Fluent English (verbal and written)
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📩 How to Apply
To secure your spot on the dnata Representations team,
❓ FAQs – Sales Support Executive Jobs in Dubai
1. Do I need previous experience in airline sales?
Yes, a background in travel agencies or airline support roles is essential.
2. Is GDS experience required?
Absolutely. You must be proficient in at least one major GDS like Amadeus, Galileo, or Sabre.
3. What are the working hours?
This is a full-time position, typically aligned with UAE business hours, but flexibility may be required for event-based work.
4. Are there travel benefits?
Yes, Emirates Group offers discounted air travel, hotel stays, and more.
5. Will I need to support VIP or event clients?
Yes, the role includes assisting VIP passengers and managing ticketing for Emirates-sponsored events.
If you’re passionate about the travel industry and looking to grow with one of the world’s most trusted aviation brands, this Sales Support Executive jobs with dnata Representations is your next career move. Gain access to elite travel clients, exclusive perks, and the chance to work at the heart of Dubai’s aviation industry.