Rooms Controller Jobs in Riyadh 2025 – Elevate Luxury Stays at W Riyadh KAFD

Job Overview
About W Riyadh KAFD and Marriott International
Available Jobs and Related Hotel Roles
Rooms Controller Job Description
Rooms Controller Jobs in Riyadh – Key Responsibilities
- Reservations, Room Assignment and Check-In
- Billing, Reports and Systems
- Guest Experience and Problem Resolution
- Teamwork, Communication and Compliance
Why This Rooms Controller Role at W Riyadh Stands Out
Requirements for Rooms Controller Jobs in Riyadh
How to Apply for the Rooms Controller Role at W Riyadh KAFD
FAQs About Rooms Controller Jobs in Riyadh

Job Overview

Job Title: Rooms Controller
Company: W Riyadh – KAFD (Marriott International)
Location: Riyadh, Saudi Arabia
Position Type: Full Time
Career Area: Rooms & Guest Services Operations
Job ID: 25162365

If you’re searching for rooms controller jobs in Riyadh and want to work with a global luxury brand, this opportunity at W Riyadh – KAFD is a great fit. As a Rooms Controller, you sit at the heart of the guest experience: coordinating room assignments, supporting arrivals and departures, and making sure every stay runs smoothly behind the scenes.

This role is ideal for detail-oriented, guest-focused individuals who enjoy working with systems, solving problems and being part of a stylish, energetic hotel environment.

Rooms Controller Jobs in Riyadh 2025 – Elevate Luxury Stays at W Riyadh KAFD

About W Riyadh KAFD and Marriott International

About W Hotels

W Hotels’ mission is to Ignite Curiosity and Expand Worlds. The brand is known for:

Reinventing luxury with a bold, playful and modern attitude
A “Whatever/Whenever” service philosophy that brings guest passions to life
A tuned-in, up-for-anything spirit that embraces new experiences and new faces

At W Riyadh – KAFD, you’re not just checking guests in and out—you’re part of a lifestyle brand where design, music, fashion and culture meet.

About Marriott International

Joining W means joining Marriott International, one of the world’s largest and most respected hotel companies. Marriott is known for:

A global portfolio of brands, from luxury to lifestyle and premium
Strong learning and development programmes
Clear career paths across countries, brands and disciplines
A genuine commitment to diversity, inclusion and equal opportunity

If you’re building a long-term hospitality career, starting with Marriott in a rooms controller role in Riyadh gives you a strong foundation and global mobility options.

Available Jobs and Related Hotel Roles

Alongside rooms controller jobs in Riyadh, many candidates also explore related positions in Rooms & Guest Services Operations, such as:

Front Desk Agent / Guest Service Agent
Reservations Agent
Guest Relations Agent / Welcome Ambassador
Night Auditor
Front Office Supervisor (future step)

Within Marriott and W Hotels, Rooms Controllers often grow into:

Front Office Supervisor or Duty Manager
Reservations Supervisor / Revenue-related roles
Guest Experience or VIP Services positions

If you’re browsing multiple opportunities, you might also want to check:
See more jobs in Riyadh

Rooms Controller Job Description

The Rooms Controller is the behind-the-scenes organiser who makes sure the right guest is in the right room at the right time, with the right rate. You balance guest preferences, operational realities and revenue considerations to keep the hotel running smoothly.

Core Purpose of the Role

Assign rooms according to guest requests and preferences whenever possible
Coordinate and organise check-in, check-out and group arrivals
Ensure reservations, rates and billing are accurate and aligned with market codes
Support the front office team with information, reports and system tasks
Follow up on guest requests and issues until they are fully resolved

Who This Role Is Ideal For

This role is perfect if you:

Enjoy working with hotel systems and reports but still want guest interaction
Are organised, accurate and calm under pressure
Like solving puzzles—matching room types, preferences and availability
Want to start or grow your hospitality career with a global brand in Riyadh

Rooms Controller Jobs in Riyadh – Key Responsibilities

As a Rooms Controller at W Riyadh – KAFD, your responsibilities cover reservations, allocation, billing, guest satisfaction and teamwork.

Reservations, Room Assignment and Check-In

Assign rooms according to guest preferences and requests whenever possible (e.g., bed type, view, floor, smoking/non-smoking if applicable).
Pre-register designated guests and prepare key packets before arrival, especially for VIPs, corporate bookings and groups.
Organise and coordinate check-in and pre-registration procedures for arriving groups to ensure a smooth and efficient arrival experience.
Review, track and accommodate requests for room or check-out changes when possible, and communicate any status updates to relevant departments (front office, housekeeping, etc.).
Confirm reservations and cancellations, making sure records are up to date and accurate.
Review out-of-order rooms daily and factor them into room allocation and inventory management.

Billing, Reports and Systems

Ensure rates match market codes and document any rate exceptions clearly.
Verify and adjust billing for guests as needed, ensuring accuracy before checkout.
File guest paperwork and documentation correctly, keeping records organised and easy to retrieve.
Set up and process all guest check-ins and check-outs in the system.
Activate room keys, secure valid payment and conduct any necessary pre-authorisations.
Identify any over-commitments (e.g., overbookings) and work with the front office team and leaders to find solutions.
Perform duplicate reservation checks and block rooms accurately to avoid allocation conflicts.
Run daily reports (e.g., arrivals, departures, in-house guests, no-show and cancellation reports) to support front office operations.

Guest Experience and Problem Resolution

Follow up with guests to ensure their requests, preferences or issues have been handled to their satisfaction.
Receive, record and relay messages accurately and legibly, ensuring guests and departments get the correct information.
Anticipate and address guests’ needs where possible, supporting the W “Whatever/Whenever” service philosophy.
Welcome and acknowledge guests according to W and Marriott standards, with genuine appreciation and a personalised approach.

Teamwork, Communication and Compliance

Follow all company policies and procedures, including those related to security, health & safety and data protection.
Maintain a clean, professional uniform and personal appearance at all times.
Protect company assets and maintain the confidentiality of proprietary information.
Speak with others using clear, professional language, and prepare and review written documents accurately.
Answer telephones using appropriate etiquette and consistent greetings.
Coordinate tasks and work with other departments (Front Office, Housekeeping, Engineering, Revenue, etc.) to resolve issues and deliver great service.
Serve as a departmental role model, supporting colleagues and promoting a culture of teamwork.
Develop and maintain positive working relationships with colleagues; help the team reach common goals.
Comply with quality assurance standards and help maintain high guest satisfaction scores.

Physical and Systems-Related Tasks

Stand, sit or walk for extended periods as operationally required.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull and place objects weighing up to 10 pounds (around 4.5 kg) without assistance.
Perform other reasonable job duties as requested by supervisors.

Why This Rooms Controller Role at W Riyadh Stands Out

Not all rooms controller jobs in Riyadh are the same. This position at W Riyadh – KAFD offers several unique advantages.

Work in a Trend-Setting Luxury Brand

W Hotels are known for reinventing the norms of luxury, with bold design and a vibrant, lifestyle-driven atmosphere.
You’ll work in a place that celebrates originality, innovation and a forward-looking mindset.

Join a Global Hospitality Leader

As part of Marriott International, you gain access to:
- Global training and development programmes
- Career opportunities across many brands and countries
- A strong culture of recognition and support

Build a Career in Rooms & Guest Services

The Rooms Controller role gives you deep knowledge of:
- Reservations and allocations
- Rates and billing
- Systems and daily hotel operations
This knowledge is highly valuable if you later move into:
- Front Office leadership roles
- Revenue management / reservations
- Guest relations and VIP services

Inclusive, People-First Culture

Marriott emphasises equal opportunity and non-discrimination.
You’ll work in an environment that values diverse backgrounds, talents and experiences.
The brand encourages you to “be where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of you.”

Requirements for Rooms Controller Jobs in Riyadh

To succeed in this Rooms Controller job at W Riyadh – KAFD, you should meet the preferred qualifications and possess the right skills and mindset.

Education

High school diploma or G.E.D. equivalent (preferred).

Experience

Related work experience: Less than 1 year of related work experience is listed as preferred, which makes this a great entry-level or early-career opportunity in luxury hospitality.

Skills and Competencies

Strong verbal and written communication skills in English; additional languages are a plus in a multicultural city like Riyadh.
Good customer service skills with a genuine desire to help guests and solve problems.
Ability to multi-task under pressure while maintaining accuracy and professionalism.
Comfort using computers, hotel systems and POS tools; training will be provided, but basic computer literacy is important.
Attention to detail for handling rates, billing, room allocations and guest requests.
Professional, polished appearance and a positive attitude.

Other Requirements

Ability to stand, sit or walk for extended periods and handle light physical tasks (lifting/carrying up to 10 pounds).
Eligibility to work in Saudi Arabia (visa/work permit requirements as per local law).

No supervisory experience or specific license/certification is required, making this a strong starting point for those entering rooms and guest services jobs in Riyadh.

How to Apply for the Rooms Controller Role at W Riyadh KAFD

Ready to take the next step toward a luxury hospitality career with Marriott? Here’s how to apply for this Rooms Controller job in Riyadh:

Click Here to Apply!

FAQs About Rooms Controller Jobs in Riyadh

1. Is previous hotel experience required for this Rooms Controller role?

The job listing notes less than 1 year of related work experience as preferred, so it’s not strictly mandatory to have extensive experience. Any background in customer service, reservations, front office or administrative work can strengthen your application for rooms controller jobs in Riyadh.

2. Is this a supervisory or managerial position?

No. The Rooms Controller position does not require supervisory experience and is not listed as a management role. However, you will serve as a departmental role model and coordinate with multiple teams, which helps you build leadership skills for future growth.

3. What systems or tools will I use as a Rooms Controller?

You’ll be expected to:

Enter and locate information using computer and POS systems
Process check-ins, check-outs, reservations and billing in the hotel’s property management system
Run daily operational reports

If you’re comfortable with computers and ready to learn hotel systems, you’ll adapt quickly.

4. Is Arabic required for this job in Riyadh?

The description specifically highlights professional communication and clear, professional language, particularly in English. Arabic is a strong advantage for interacting with local guests and colleagues, but English is typically the main requirement in international hotel brands.

5. What are the growth opportunities from a Rooms Controller role?

A Rooms Controller position gives you excellent exposure to:

Reservations and room inventory
Front office operations
Guest experience and problem solving

With strong performance, you can progress into roles such as:

Front Desk Supervisor / Duty Manager
Reservations Agent or Supervisor
Guest Relations or Loyalty Ambassador

If you’re ready to step into the world of luxury hospitality and want a role that combines systems, service and style, this Rooms Controller job in Riyadh at W Riyadh – KAFD is an excellent opportunity to begin or accelerate your Marriott career.