Room Service Order Taker Fujairah 2025 – Entry-Level 5-Star Resort Career Awaits Now

Room Service Order Taker Fujairah 2025 – Job Overview
About Fujairah Rotana Resort & Spa
Available Jobs and Related Roles at Rotana
Room Service Order Taker Job Description
Key Job Responsibilities
Why Choose This Room Service Order Taker Fujairah 2025 Role
Requirements and Ideal Candidate Profile
How to Apply for Room Service Order Taker Fujairah 2025
FAQs – Room Service Order Taker Fujairah 2025

Room Service Order Taker Fujairah 2025 – Job Overview

Job Title: Room Service Order Taker
Company: Fujairah Rotana Resort & Spa (Rotana Hotels & Resorts)
Location: Fujairah, UAE
Department: Food & Beverage – In-Room Dining
Employment Status: Full time
Employment Type: Entry level
Property Type: Managed 5-star beachfront resort

The Room Service Order Taker Fujairah 2025 opportunity at Fujairah Rotana Resort & Spa is designed for dynamic, self-motivated Food & Beverage professionals who want to move their careers forward in a luxury resort environment.

You will be the voice of in-room dining – taking guest orders over the phone, coordinating with service and kitchen teams, and ensuring that every request is handled quickly and accurately to achieve the highest possible guest satisfaction.

This is an excellent entry point into 5-star hospitality for candidates who enjoy guest interaction, have strong communication skills, and want a clear pathway into wider Food & Beverage or front-of-house roles.

Room Service Order Taker Fujairah 2025 – Entry-Level 5-Star Resort Career Awaits Now

About Fujairah Rotana Resort & Spa

Fujairah Rotana Resort & Spa is a five-star beachfront resort nestled between the Hajar Mountains and the Indian Ocean in Al Aqah, Fujairah. The property offers a tranquil escape with direct beach access, lush gardens and a family-friendly atmosphere.

Key highlights of the resort:

5-star beachfront property located in Al Aqah, north of Fujairah city
Around 250 rooms and suites with sea, pool and garden views
Multiple restaurants and bars offering international and regional cuisine
Zen the Spa, Bodylines Fitness & Wellness Club and temperature-controlled pools
Known for relaxed, family-friendly stays and genuine Arabic hospitality

Rotana as a group is a major regional hospitality brand with properties across the Middle East, Africa, Eastern Europe and Turkey, recognised for professional training, clear career progression and consistent service standards.

For you as a Room Service Order Taker Fujairah 2025, this means you’re joining a branded, well-structured environment where service quality and learning are taken seriously.

Available Jobs and Related Roles at Rotana

In addition to the Room Service Order Taker Fujairah 2025 vacancy, Rotana properties in the UAE frequently open roles such as:

Waiter / Waitress – All Day Dining or Specialty Restaurants
In-Room Dining Waiter / Waitress
Host / Hostess or F&B Guest Relations
F&B Supervisor or Captain
Bar Attendant / Barista

See more jobs in Dubai and the UAE.

Room Service Order Taker Job Description

The Room Service Order Taker Fujairah 2025 role focuses on coordinating all service requirements addressed to Room Service / In-Room Dining and ensuring immediate action on guest requests.

You will:

Be directly involved in the order-taking and order-placing process
Communicate with guests over the phone in a courteous, efficient and professional manner
Coordinate with kitchen and service teams to ensure accurate and timely delivery of orders
Keep yourself fully updated on menus, specials and ongoing promotions
Support your supervisor and Room Service leadership team with daily duties and tasks

This role is perfect if you:

Enjoy interacting with guests but prefer a more phone-based and systems-focused job
Want to join a 5-star resort even if you are relatively early in your career
Are looking for a stepping stone into other F&B positions such as waiter, captain or supervisor

Key Job Responsibilities

Order Taking and Coordination

Handle in-room dining calls, taking guest food and beverage orders in a polite and professional manner.
Enter orders accurately into the system and relay them promptly to the kitchen and service teams.
Confirm order details, special requests, dietary requirements or allergies with guests to avoid mistakes.
Follow up on pending orders and ensure timely delivery according to hotel standards.

Guest Service and Upselling

Greet guests over the phone with a warm tone and positive attitude every time.
Have a strong knowledge of all menus, promotions and specials in the outlet and be able to recommend items confidently.
Suggest add-ons, sides or beverages when appropriate (gentle upselling) to enhance the guest experience and support revenue.

Standards, Grooming and Professionalism

Maintain proper appearance and grooming while on duty, respecting Rotana’s grooming standards.
Follow the resort’s telephone etiquette guidelines, including greeting scripts, hold procedures and closing statements.
Ensure that the tone, pace and clarity of your communication reflect a professional 5-star standard.

Communication and Awareness

Keep yourself familiar with all relevant issues affecting Room Service operations, such as:
- Ongoing promotions or menu changes
- Service limitations during peak times
- Temporary unavailability of certain items
Log guest feedback and any recurring issues and share them with the immediate supervisor.

Cleanliness, Maintenance and Safety

Report any cleanliness or maintenance concerns related to the in-room dining area, pantries or related equipment to your supervisor.
Follow Rotana’s internal policies and safety procedures, including food safety standards and emergency protocols.

Training and Flexibility

Attend regular training sessions on:
- Guest care and guest complaint handling
- Product knowledge and menu updates
- Grooming standards and telephone manners
Be flexible to support other areas of Food & Beverage when required by your supervisor or the Room Service Manager.

Other Assigned Duties

Carry out other related tasks entrusted by the Room Service Manager from time to time, which may include basic administrative tasks, stock checks or assisting with special in-room dining setups.

Why Choose This Room Service Order Taker Fujairah 2025 Role

The Room Service Order Taker Fujairah 2025 vacancy is more than just answering phones – it’s an entry into a professional hospitality career path with one of the region’s most recognised hotel brands.

Join a 5-Star Beachfront Resort

Fujairah Rotana Resort & Spa offers a unique lifestyle:

Work in a resort set between mountains and the sea with a tranquil, resort-style atmosphere
Enjoy a guest mix of families, leisure travellers and staycation guests from across the UAE and beyond
Gain experience in a property known for strong service and repeat guests

Start or Advance Your F&B Career

As a Room Service Order Taker Fujairah 2025, you:

Learn hotel systems (POS, telephony, order-management) from day one
Build a strong foundation in product knowledge, menu understanding and F&B operations
Create a platform to move into roles such as Waiter, Captain, F&B Supervisor or Restaurant Host in the future

Develop Key Hospitality Skills

This role helps you grow:

Communication skills (listening, clarity, telephone etiquette)
Customer service and complaint-handling techniques
Attention to detail in order entry and follow-up
Ability to work under pressure during peak hours

Work in a Multi-Cultural Team

Rotana properties are known for diverse, multi-national teams. You will:

Collaborate daily with colleagues from various countries
Build cross-cultural communication and teamwork skills
Gain confidence handling guests from different backgrounds and with different expectations

Requirements and Ideal Candidate Profile

To be a great fit for Room Service Order Taker Fujairah 2025, you should match these criteria:

Education and Experience

Degree or diploma in hospitality or a related field is preferred
Previous experience in a similar role (room service, telephone operator, F&B service) is an advantage, but entry-level candidates with strong potential are also considered

Skills

Good English communication skills are essential (spoken and basic written for order entry)
Basic computer literacy (POS systems, order entry, email)
Additional language skills (Arabic, Russian, other European or Asian languages) are a plus in an international resort environment

Personality and Competencies

The ideal candidate is:

Customer-driven – always thinking about guest satisfaction
Proactive and willing to learn
Outgoing and approachable over the phone and in person
Able to work well under pressure in a fast-paced environment
A strong team player who enjoys working with a multi-cultural team and guests alike

Rotana’s competency framework for this type of role typically includes:

Understanding the Job
Taking Responsibility
Recognising Differences
Customer Focus
Adaptability
Teamwork

How to Apply for Room Service Order Taker Fujairah 2025

If the Room Service Order Taker Fujairah 2025 role sounds like your ideal next step, here’s how to position yourself strongly:

Click Here to Apply!

FAQs – Room Service Order Taker Fujairah 2025

1. Is previous hotel experience mandatory for the Room Service Order Taker Fujairah 2025 role?
Previous hotel or F&B experience is preferred but not always mandatory. Candidates with strong customer service skills, good English and a hospitality qualification can also be considered for this entry-level position.

2. Is this a guest-facing or phone-based job?
It is primarily phone-based, as you take and coordinate in-room dining orders by telephone. However, you will still interact with colleagues and may occasionally deal with guests in person during busy operations or cross-coverage.

3. What shift patterns should I expect?
As with most Food & Beverage roles in resorts, expect rotating shifts, including mornings, evenings, weekends and public holidays, depending on business needs and room service operating hours.

4. Can this role lead to promotions within Rotana?
Yes. Many team members start in roles like Room Service Order Taker Fujairah 2025 and later move into waiter/waitress, captain, F&B supervisor, or even restaurant leadership positions, especially if they perform well and show commitment to learning.

5. Is accommodation or transportation provided?
Details such as accommodation, transportation, meals or service charges will depend on the resort’s HR package and UAE labour regulations. These specifics are usually explained during the offer stage or can be clarified during interviews.