Reservations agent jobs Dubai at Hyatt Centric Jumeirah Dubai offer a full-time, entry-level gateway to lifestyle hospitality on the La Mer beachfront. As a Reservations Agent, you’ll answer calls and emails, convert inquiries into accurate bookings, capture preferences and special requests, and maximize occupancy through thoughtful upselling and cross-selling. You’ll collaborate with Sales, Front Office, and Revenue teams while mastering hotel promotions, local attractions, and Opera or similar reservation systems. The role suits detail-oriented communicators who thrive in fast-paced, team environments, communicate clearly in English (Arabic a plus), and love crafting first impressions that begin every guest’s Hyatt journey confidently.
Table of Contents
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Job Overview
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About Hyatt Centric Jumeirah Dubai
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Available Jobs (Related Roles)
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Reservations Agent
Brand: Hyatt Centric
Hotel: Hyatt Centric Jumeirah Dubai
Location: AE – DU – Dubai (La Mer beachfront)
Function: Administrative
Level: Hourly/Entry Level Employee
Employment Type: Full-time
Req ID: DUB006249
If you’re seeking reservations agent jobs Dubai that blend energy, learning, and lifestyle, Hyatt Centric Jumeirah Dubai offers a standout launchpad. Perched on the lively La Mer beachfront, the hotel is a magnet for curious, design-minded travelers. As the first point of contact for future guests, you’ll set the tone of their stay—answering inquiries with warmth, securing accurate bookings, capturing preferences, and maximizing occupancy with thoughtful upselling. You’ll collaborate closely with Front Office, Sales, and Revenue teams while building fluency in Opera (or similar) reservations systems, hotel promotions, and local attractions that make every stay feel uniquely Dubai.
About the Company
Hyatt Centric is a lifestyle brand built for explorers—curious travelers who want to plug into the neighborhood’s best experiences. At Hyatt Centric Jumeirah Dubai, that means embracing the beachfront buzz of La Mer and channeling it into authentic, guest-first hospitality. As part of Hyatt, you’ll join a global company known for culture, growth, and care—where colleagues are encouraged to be themselves, build meaningful careers, and deliver service that feels fresh, personal, and fun. Expect robust training, supportive leadership, and a team that celebrates initiative and collaboration.
Available Jobs (Related Roles)
To broaden your search beyond reservations agent jobs Dubai, consider these adjacent roles often found in the same talent pathway:
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Front Desk Agent / Guest Services Associate – Lifestyle Hotel
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Reservations Sales Agent – Central Reservations or Property
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Revenue Coordinator – Rooms & Distribution
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Groups and Events Coordinator – Sales Support
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Call Center Agent – Hospitality (UAE)
Job Description
The Reservations Agent role is the voice and rhythm behind a smooth guest journey. You’ll handle inbound reservations across channels (phone, email, web leads), qualify guest needs, recommend room types and packages, and upsell or cross-sell add-ons that increase value for both guests and the hotel. Your toolkit includes a reservations system (preferably Opera PMS), a mastery of hotel services and promotions, and a working map of Dubai’s must-sees—from beach mornings to art districts and foodie neighborhoods.
It’s a role for detail-obsessed communicators who love turning questions into confirmations, and inquiries into excitement. You’ll collaborate with Front Office to lock in preferences, with Sales for groups or special corporate rates, and with Revenue Management to align pricing and availability. Every confirmed booking is a promise you’ve helped craft—accurate, welcoming, and ready to delight on arrival.
Key Responsibilities
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Own the first impression: Answer calls and emails with a warm, confident tone; provide clear information on rooms, rates, and policies.
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Convert inquiries to bookings: Qualify needs (dates, party size, purpose, preferences), propose best-fit room types, and secure deposits or guarantees as needed.
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Upsell and cross-sell: Increase occupancy and revenue by recommending view upgrades, breakfast packages, late checkout, or special experiences aligned with guest profiles.
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Ensure booking accuracy: Capture names, dates, contact details, guest preferences, and special requests with precision; verify confirmations.
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Coordinate cross-functionally: Work with Sales, Front Office, and Revenue Management to align rates, availability, and group or corporate bookings.
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Stay product-smart: Maintain up-to-date knowledge of hotel services, promotions, and local attractions; tailor suggestions to guest interests.
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System proficiency: Use Opera (or similar) to manage bookings, notes, rate codes, and modifications; maintain data hygiene and audit readiness.
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Service recovery: Handle changes or cancellations with empathy; manage overbooking scenarios or rate discrepancies professionally.
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Reporting and logs: Help prepare daily reservation reports, track conversion, and flag demand surges or booking patterns to the team.
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Brand standards: Uphold Hyatt Centric voice and service behaviors—friendly, savvy, and neighborhood-aware.
Why This Role?
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Lifestyle location: Work at La Mer’s beachfront hub—beach energy meets city culture, perfect for hospitality pros who love dynamic environments.
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Career runway: Build core skills in Opera PMS, distribution, rate strategy, and upselling—a strong base for Front Office, Sales, or Revenue roles.
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Team learning: Collaborate daily with cross-functional experts; sharpen your communication, sales psychology, and guest personalization.
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Clear impact: Your conversion rates, upsells, and accurate data directly influence occupancy, ADR, RevPAR, and guest satisfaction.
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Hyatt culture: Join a global brand where care is more than a slogan—expect recognition, mentorship, and access to training pathways.
Requirements
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Passion for hospitality: You love engaging guests and shaping memorable beginnings to their stay.
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Communication: Clear, confident English; Arabic or additional languages are a plus in Dubai’s cosmopolitan market.
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Systems & tech: Detail-oriented and tech-savvy with knowledge of hotel reservations platforms; Opera experience preferred.
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Mindset: Curious, team-oriented, and energized by fast-paced, dynamic operations.
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Organization: Strong attention to detail; able to juggle multiple inquiries while keeping data spotless.
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Eligibility: Ability to work full time in Dubai; schedule flexibility for hotel operations.
How to Apply
Apply via Hyatt Careers for Reservations Agent at Hyatt Centric Jumeirah Dubai (Req ID DUB006249).
FAQs
1) What does a Reservations Agent do day-to-day?
You’ll answer calls and emails, qualify guest needs, quote rates, confirm bookings, capture preferences, and coordinate with Front Office, Sales, and Revenue to keep availability and pricing in sync.
2) Do I need Opera experience for reservations agent jobs Dubai?
Opera experience is preferred but not always mandatory. If you’ve used another CRS/PMS, emphasize transferability and your speed learning new systems.
3) How can I stand out in this role?
Show accuracy, empathy, and sales finesse. Share examples of upselling that genuinely fit the guest’s goals, and highlight clean, error-free booking records.
4) What career paths can this lead to?
Common growth routes include Front Office (Guest Services, Duty Manager), Revenue Management (Coordinator/Analyst), and Sales & Events support roles.
5) Are there shift or weekend requirements?
Yes. Reservations teams often cover peak inquiry windows, which can include weekends or evenings depending on demand.
6) What local knowledge helps most?
Know La Mer and Dubai highlights—beaches, dining, arts, shopping, and transport tips—so you can personalize suggestions and boost conversion.
If you’re ready to grow in a brand that champions curiosity and care, reservations agent jobs Dubai at Hyatt Centric Jumeirah Dubai are your springboard—where every call can become a memorable journey and every confirmation a story that starts at La Mer. Apply today.