Are you looking for a Reservations Agent Job in one of the most luxury hotels in the world? Jumeirah Marsa Al Arab is expanding its team for 2026 and they want you to join them in Dubai. This is a great chance to build a career with a global leader in hospitality while living in a city of dreams. Below is everything you need to know about the role and how to apply today.
Jumeirah Group is a member of Dubai Holding and operates 31 luxury properties across the Middle East, Europe, and Asia.
Job Summary
| Job Title | Reservations Agent |
| Company | Jumeirah Marsa Al Arab |
| Sector | Hospitality / Sales and Marketing |
| Website | https://www.jumeirah.com |
| Hiring Status | Urgent Hiring |
| Location | Dubai, United Arab Emirates |
| Work Type | Onsite |
| Contract | Full time |
| Experience | 1 to 2 years in Hospitality |
| Expected Salary | Competitive Tax-Free Salary + Benefits |
| Visa | Visa Sponsorship provided |
| ATS Keywords | Reservations, Guest Relations, Customer Service, Upselling, CRM, Hospitality |
Company Overview
Jumeirah Group is more than just a hotel chain. It is a global symbol of luxury. Established in 1997, the company changed the face of travel when it opened the Burj Al Arab in 1999. Today, they manage a huge portfolio of 31 world class properties. This includes beachfront resorts, city hotels, and luxury residences. They have thousands of employees from all over the world. People love working here because Jumeirah treats its staff like family. The brand is known for its warm service and high standards.
According to official reports, Jumeirah properties consistently rank among the top 10 hotels globally for guest satisfaction. Expats love working here because of the clear career paths and the chance to work in iconic buildings like the new Marsa Al Arab. This hotel looks like a futuristic superyacht and is the newest jewel in Dubai.
💡 Pro Tip: Research the “Jumeirah Hallmarks” before your interview to show you understand their service culture.
Why This Job is Great for You
This Reservations Agent Job is perfect if you love helping people and have a talent for sales. You will be part of the Sales and Marketing department. Your main goal is to help guests book their stay at this incredible resort. You will report to the Reservations Manager. The work environment is fast paced but very rewarding. You will talk to people from all over the globe every single day.
Growth opportunities are huge at Jumeirah. They prefer to promote people from within the company. If you do well as an agent, you could move up to a Team Leader or Manager role quickly. Working at Marsa Al Arab looks amazing on any resume. It shows you can handle the highest level of luxury service.
Key Responsibilities
- Guest Interaction: You will answer calls and emails from guests who want to book a room.
- Brand Champion: You must represent the Jumeirah brand by being professional and friendly at all times.
- Revenue Growth: Use your skills to suggest better rooms or extra services to guests to help the hotel grow.
- Accuracy: You must enter guest data correctly into the system to ensure a smooth check-in process.
- Problem Solving: Handle guest queries and complaints quickly through chat, email, or telephone.
- Quality Standards: Meet all standards set by groups like Forbes and LQA during your daily tasks.
Requirements and Qualifications
Mandatory Requirements
- Education: You must have a college degree.
- Experience: You need prior experience in hospitality or a similar customer service role.
- Communication: Excellent skills in writing emails and speaking on the phone are required.
- Soft Skills: You must be a team player and work well with others.
- Listening Skills: The ability to understand guest needs over the phone is vital.
Nice to Have
- Languages: Arabic is a plus but it is not required for this role.
- Software: Knowledge of hotel reservation systems like Opera is a big advantage.
- Local Knowledge: Knowing your way around Dubai helps when talking to guests.
✅ Good News: Jumeirah provides full training to help you master their systems and guest service style.
Salary and Benefits
One of the best things about working in Dubai is the Tax-Free Salary. Every Dirham (AED) you earn goes straight into your pocket. Jumeirah offers a very competitive package for this role.
| Benefit Type | Details |
|---|---|
| Basic Salary | Paid monthly in AED (No tax) |
| Accommodation | Accommodation included or allowance provided |
| Transport | Transport to and from work is covered |
| Medical Insurance | Full health care package included |
| Flight Ticket | Annual flight ticket home provided by the company |
| Discounts | Reduced rates at Jumeirah hotels and restaurants globally |
You also get life insurance and end of service benefits. This means when you leave the company, you get a lump sum of money based on how long you worked there. This is a great way to save for your future.
Who Should Apply
This role is not for everyone. It is for those who truly care about luxury service. You should apply if:
- Customer Focus: You get happy when you help a guest plan a perfect vacation.
- Sales Driven: You enjoy hitting targets and upselling services.
- Detail Oriented: You never miss a small detail when entering data.
- Career Minded: You want to work for a world famous brand and grow your career.
About Location: Dubai, UAE
Dubai is a global hub for tourism and business. The typical work week in the UAE is Monday to Friday. However, in hotels, you might work shifts including weekends. The weather is sunny all year. Winters are beautiful, while summers can be very hot.
Cost of Living: With a salary of 5,000 to 7,000 AED per month (estimate), you can save a lot because your Accommodation included benefit covers your biggest cost. You might spend 1,500 AED on food and fun, leaving you with plenty to save. The public transport system like the Dubai Metro is world class and very cheap.
Day in the Life of a Reservations Agent in Dubai
“My day starts with a coffee while checking the new booking requests. I spend my morning talking to guests from London, New York, and Riyadh. Every call is different. I help a couple plan their honeymoon in the morning and a business group in the afternoon. I work closely with the front office team. We make sure every guest feels special before they even arrive at the hotel. The office is modern and full of energy. I love the feeling of closing a high value sale for a luxury suite!”
How to Apply
The application process is simple but you must be quick as this is an Urgent Hiring. Follow these steps:
- Click the apply button below to go to the official Jumeirah career site.
- Create a profile and upload your updated CV.
- If your profile matches, a recruiter will call you for a screening interview.
- You will then have an interview with the Reservations Manager.
- The final step is a background check and a medical test.
- The whole process usually takes 3 to 6 weeks.
⚠️ Important: Make sure your contact details are correct so the recruiter can reach you.
CV Tip: Use action words. Instead of saying “I took calls,” say “Managed high volume guest inquiries using Opera system to increase booking accuracy by 20 percent.” Highlight your experience with luxury brands if you have any.
Visa and Legal Corner
Jumeirah provides full Visa Sponsorship for successful international candidates. You do not need to worry about the paperwork alone. The company PRO (Public Relations Officer) will guide you through the process. Most expat contracts are for 2 years and are renewable.
| Required Documents | Notes |
|---|---|
| Valid Passport | Must have at least 6 months validity |
| Your college degree must be stamped by the UAE embassy | |
| Experience Letters | Proof of your previous jobs in hospitality |
| Passport Photos | White background is usually required |
| Medical Fitness | You will take a blood test in Dubai for your visa |
In the UAE, there is usually a 6 month probation period. During this time, both you and the employer can see if the job is a good fit. Always read your official contract before signing. Local laws protect both the worker and the company.
FAQ
Is there an age limit for this role?
As long as you are over 18 and have the required skills, Jumeirah welcomes all applicants. Most staff are between 20 and 40 years old.
Does the company provide free meals?
Yes, Jumeirah usually provides duty meals in their high quality staff cafeterias.
Will I have my own room in the accommodation?
This depends on your grade. Junior roles usually share a high quality apartment with one other colleague, while senior roles get private rooms.
Is the interview done online?
Yes, for international candidates, Jumeirah often uses Microsoft Teams or Zoom for the first few interview rounds.
How soon can I start?
This is an urgent role. If you have your documents ready, you could be in Dubai within a month of receiving your offer letter.
Disclaimer
- We are a job information website and not the employer. We summarize public job listings to help you.
- Jumeirah Group will never ask you for money to apply for a job.
- If anyone asks for a “visa fee” or “recruitment fee,” it is a scam.
- Always apply through the official Oracle Cloud career link provided above.
- We try to keep info updated, but job details can change at the company’s discretion.