Table of Contents
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Job Overview – Reservation Agent Dubai at Mövenpick Hotel Apartments
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About Accor and Mövenpick Hotel Apartments Downtown Dubai
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Available Jobs and Related Roles in Dubai Hospitality
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Job Description – What the Reservation Agent Dubai Role Involves
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Key Job Responsibilities
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Why This Reservation Agent Role Is a Great Career Move
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Requirements and Eligibility
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How to Apply for the Reservation Agent Dubai Position
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FAQs – Reservation Agent Dubai at Accor
Job Overview – Reservation Agent Dubai at Mövenpick Hotel Apartments
Job Title: Reservation Agent
Company: Accor – Mövenpick Hotel Apartments Downtown Dubai
Location: Downtown Dubai, Dubai, United Arab Emirates
Department: Sales & Marketing
Position Type: Full-Time, Permanent
Reference: REF88122I
The Reservation Agent Dubai role at Mövenpick Hotel Apartments Downtown Dubai is an excellent opportunity for hospitality and customer service professionals who enjoy speaking with guests, managing bookings, and playing a key role in hotel revenue.
Based in the heart of Downtown Dubai, you will handle room reservations through phone, email, and online channels, ensuring every guest receives a smooth, personalized booking experience. This is a full-time, permanent position within the Accor group, giving you access to a global network of hotels and future career opportunities.
About Accor and Mövenpick Hotel Apartments Downtown Dubai
Accor is one of the world’s leading hospitality groups, with:
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More than 45 brands across luxury, premium, midscale, and economy segments
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Over 5,600 hotels and 10,000 restaurants and lifestyle destinations
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A presence in 110 countries
Accor is known for its strong focus on responsible hospitality, innovation, and human-centric values. When you join Accor, you become a Heartist® – someone who brings heart, passion, and care into every interaction with guests and colleagues.
Mövenpick Hotel Apartments Downtown Dubai is part of this dynamic group, located in one of Dubai’s most iconic and vibrant neighborhoods. Combining Swiss-inspired hospitality with modern apartment-style living, it attracts business travelers, long-stay guests, and families who expect seamless reservations and service.
Working as a Reservation Agent Dubai here means joining a caring, supportive environment where your development, well-being, and long-term career potential are actively encouraged.
Available Jobs and Related Roles in Dubai Hospitality
If you’re interested in the Reservation Agent Dubai role, you may also want to explore related hotel positions that complement reservations and guest-facing experience, such as:
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Front Office Agent – Dubai Hotels
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Guest Service Agent – Downtown Dubai
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Reservations Supervisor – Hotel or Hotel Apartments, Dubai
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Sales Coordinator – Hospitality, Dubai
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Call Center Agent – Hotel Reservations UAE
These roles can help you build a strong foundation in hotel operations, sales, and customer service.
See more jobs in Dubai in our latest hospitality jobs section.
Job Description – What the Reservation Agent Dubai Role Involves
The Reservation Agent Dubai position at Mövenpick Hotel Apartments Downtown Dubai is centered around managing room bookings and delivering exceptional service at the very first step of a guest’s journey.
As a Reservation Agent, you will:
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Handle incoming and outgoing reservation requests from multiple channels
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Provide accurate information about rooms, rates, and availability
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Help guests choose the best option for their stay and upsell where appropriate
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Support the Sales & Marketing team by identifying potential clients and VIPs
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Protect guest privacy and ensure that all reservation data is handled securely
This role is ideal for someone who:
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Loves interacting with people and solving guest queries
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Is confident on the phone and in written communication
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Has strong attention to detail and can work well with reservation systems
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Wants to grow in the hotel industry, especially in reservations, front office, or revenue management
Key Job Responsibilities
As a Reservation Agent Dubai, your daily responsibilities will include a mixture of guest communication, sales, data management, and coordination.
Handling Reservations
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Answer all incoming room reservation inquiries via phone, email, and online channels
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Process booking requests according to hotel standards and procedures
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Confirm, modify, and cancel reservations as requested by guests or partners
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Ensure every reservation is clear, complete, and accurately recorded in the Property Management System (PMS)
Guest Experience and Sales
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Use professional communication and strong sales skills to enhance the hotel’s image
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Suggest suitable room types, packages, and upgrades to match guest needs
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Help create an outstanding booking experience that encourages loyalty and repeat business
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Promote special offers and hotel promotions during conversations with guests
Identifying Opportunities and VIP Guests
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Recognize potential corporate or group clients and forward information to the Sales Department
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Identify VIP guests and apply the appropriate policies and notes to their reservations
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Support a personalized service approach by capturing guest preferences and history
Loyalty Programs and Promotions
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Actively promote Accor loyalty programs to guests, explaining benefits and enrollment
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Highlight hotel-specific promotions, discounts, or packages where relevant
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Encourage guests to book directly and to return for future stays
Data Entry and System Management
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Ensure accurate entry of all reservation details into the PMS
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Keep all bookings updated with correct dates, rates, guest information, and preferences
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Monitor room availability and highlight overbooking risks or unusual patterns
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Provide regular reports and statistics to management on reservation activity and occupancy
Guest Complaints and Special Requests
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Handle guest complaints or special requests related to bookings in a professional way
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Coordinate with front office, sales, and other departments to resolve issues quickly
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Document any challenges or unusual cases for follow-up and improvement
Administration and Organization
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Manage daily checklists and administrative tasks related to reservations
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Maintain organized filing and communication systems for reservation records
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Support management with additional duties and special projects when assigned
Why This Reservation Agent Role Is a Great Career Move
Choosing the Reservation Agent Dubai role at Mövenpick Hotel Apartments Downtown Dubai comes with several professional and personal advantages.
Career Growth in a Global Hospitality Group
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You become part of Accor, opening doors to thousands of properties worldwide
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You can grow into roles such as Reservations Supervisor, Front Office Team Leader, Sales Executive, or even Revenue Analyst over time
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Access to internal mobility, training programs, and career pathways
A Caring, People-First Environment
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Accor positions itself as a group where you can be all you are
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You join a team that focuses on support, recognition, and collaboration
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Diversity and inclusion are central, including support for people with disabilities
Skill Development and Professional Recognition
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Strengthen your expertise in reservations, communication, and customer service
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Develop knowledge of PMS, hotel sales strategies, and revenue awareness
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Build a profile recognized by leading brands in hospitality
Location and Lifestyle Advantage
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Work in Downtown Dubai, one of the city’s most vibrant and sought-after districts
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Be part of a property catering to international guests, long-stay visitors, and families
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Gain exposure to modern, apartment-style hospitality operations
Sense of Purpose and Meaning
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Hospitality is described as a work of heart at Accor
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Every booking you handle contributes to meaningful guest experiences
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You help deliver stays that become lasting memories for guests from around the world
Requirements and Eligibility
To succeed as a Reservation Agent Dubai at Mövenpick Hotel Apartments Downtown, you should meet the following typical requirements:
Education
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High school diploma or equivalent is required
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A degree or diploma in Hospitality Management or a related field is a plus
Experience
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Proven experience in a reservations or customer service role, ideally in a hotel
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Previous experience working with hotel reservation systems or PMS is an advantage
Skills
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Excellent communication skills, both written and verbal
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Strong sales skills, with the ability to upsell and promote offers naturally
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Exceptional customer service mindset, focused on guest satisfaction
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Ability to manage multiple tasks and prioritize in a fast-paced environment
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Strong attention to detail and accuracy in data entry
Personal Qualities
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Professional demeanor with a warm, welcoming attitude
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Respectful of guest privacy and committed to confidentiality
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Team player who collaborates well with colleagues across departments
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Calm under pressure, especially during peak reservations periods
Languages
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Fluency in English is required
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Knowledge of additional languages is a plus and can be a strong advantage in a multicultural environment
Location and Work Type
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Position based in Dubai, United Arab Emirates
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Full-time, permanent role within the Sales & Marketing function
Knowledge of Accor Systems and Programs
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Familiarity with Accor loyalty programs and promotions is an advantage
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Experience with Accor-specific tools is helpful but not always mandatory; training is often provided
How to Apply for the Reservation Agent Dubai Position
If this Reservation Agent Dubai opportunity matches your skills and ambitions, here’s how you can move forward:
Applying early and presenting a well-structured, hotel-focused CV will help you stand out for this Reservation Agent Dubai role.
FAQs – Reservation Agent Dubai at Accor
1. What does a Reservation Agent Dubai do on a daily basis?
A Reservation Agent Dubai at Mövenpick Hotel Apartments Downtown handles incoming room bookings by phone, email, and online channels, updates the PMS, promotes offers and loyalty programs, manages guest requests, and supports sales by identifying potential clients and VIPs.
2. Do I need previous hotel experience for the Reservation Agent Dubai role?
Previous hotel or reservations experience is preferred, especially in a customer-facing or call center-style role. However, strong customer service and communication skills from other industries can also be valuable if you are eager to learn hotel systems and standards.
3. Is this Reservation Agent Dubai position full-time and permanent?
Yes, the role is described as Full-Time and Permanent within the Sales & Marketing area at Mövenpick Hotel Apartments Downtown Dubai.
4. What languages are required for the Reservation Agent Dubai job?
Fluency in English is required. Additional languages are a plus because they help you serve a diverse international guest base more effectively and may give you an edge in the hiring process.
5. What career growth can I expect after working as a Reservation Agent Dubai?
Many professionals who start as a Reservation Agent Dubai move into positions such as Reservations Supervisor, Front Office Supervisor, Sales Executive, or even roles in revenue management or distribution within Accor or other hotel groups. This role is a strong foundation for a long-term hospitality career.
If you’re passionate about guest service, enjoy organizing bookings, and want to grow with a global hospitality leader, the Reservation Agent Dubai position at Mövenpick Hotel Apartments Downtown Dubai could be the ideal next step in your journey.