Table of Contents
Job Overview
About the Company
Available Jobs
Job Description
Who This Role Is Ideal For
Job Responsibilities
Why This Role?
Requirements
How to Apply
FAQs
Job Overview
If you’re looking for a senior hospitality technology role with genuine regional influence, the Regional Head of IT Operations Dubai position at Millennium Hotels is designed to give you that scope. This is the kind of leadership role that moves beyond “keeping systems running” and into shaping how technology supports guest experience, revenue performance, operational resilience, and long-term business growth across multiple properties.
Based at the Regional Office in Dubai and listed as on-site, this role combines strategic direction with hands-on operational leadership—covering hotels and corporate offices, vendors and incidents, governance and standards, and enterprise-wide technology solutions that scale.
Job Title: Regional Head of IT Operations
Company Name: Millennium Hotels (Regional Office)
Location: Dubai, United Arab Emirates
Employment Type: Full-time (as per standard head-of-function roles; posting indicates apply via careers page)
Work Model: On Site
Start Date: As per hiring timeline
Short summary of the opportunity:
You’ll lead regional IT operations and strategy across the group’s hotels and business units, ensuring reliability, efficiency, and scalability—while partnering with business leaders to anticipate challenges and deliver technology solutions that improve performance.
About the Company
Millennium Hotels is a recognized hospitality group with a strong presence across key business and travel destinations. The company’s continued growth depends heavily on reliable guest-facing systems and back-office technology—especially in markets like the UAE where guest expectations, operational standards, and competitive differentiation are high.
What makes hospitality IT especially impactful is its direct connection to business outcomes. When systems are stable and well-governed, you protect revenue, elevate guest experience, reduce operational friction, and enable smarter decision-making. In other words: IT is no longer “support”—it’s a profit and reputation engine.
This role is positioned as a rare leadership opportunity because it gives you both the remit and the responsibility to influence outcomes at scale across multiple properties.
Available Jobs
If you’re also exploring adjacent hospitality technology leadership roles—or want a broader keyword footprint—these related roles often align with the same career level and responsibilities:
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Director of IT (Hospitality) – Dubai / UAE
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Regional IT Manager (Multi-Property Hotels) – UAE
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Hotel Systems Manager (OPERA PMS / CRS) – Dubai
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IT Infrastructure & Network Manager (Hotels) – UAE
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Cybersecurity Manager (Hospitality) – Dubai
These titles sit close to the same domain: multi-property IT, operational resilience, vendor management, and guest-facing systems stability.
Job Description
The Regional Head of IT Operations Dubai role is built for a leader who can operate at two levels simultaneously:
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Operational excellence: ensuring hotel and corporate systems run reliably, incidents are resolved quickly, and vendors deliver against expectations
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Enterprise strategy: developing scalable IT solutions, setting standards and governance, and aligning technology plans with regional business objectives
Unlike single-property IT roles, this role requires a wide lens. You’re not optimizing for one site—you’re building repeatable playbooks, resilient infrastructure, and consistent standards across a regional footprint.
Who This Role Is Ideal For
This role is ideal if you are:
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A senior hospitality IT professional with multi-property leadership experience
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Comfortable being hands-on when required, while also leading strategically
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Experienced with core hotel technology stacks such as OPERA PMS, CRS, Revinate, and Microsoft Azure
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Strong at vendor management, incident control, and cross-functional project leadership
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Confident defining governance, policies, and standards that scale
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Able to collaborate with business leaders and translate needs into technology roadmaps
If you enjoy both “war room” incident response and long-term strategic modernization, you’ll likely thrive here.
Job Responsibilities
As Regional Head of IT Operations, your scope includes leadership, delivery, and governance across hotels and corporate functions. Key responsibilities include:
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Lead IT operations across hotels and corporate offices, ensuring reliability, service quality, and operational efficiency
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Develop and implement scalable, enterprise-wide IT solutions that can be standardized across multiple properties
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Manage vendors, incidents, and cross-functional IT projects, ensuring timely delivery and strong service performance
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Define IT policies, standards, and governance aligned with regional objectives and business priorities
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Collaborate with business leaders to anticipate challenges, plan upgrades, and deliver strategic solutions
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Drive technology resilience and continuity, ensuring systems support guest experience and revenue operations without disruption
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Oversee core hotel systems and platforms such as OPERA PMS, CRS, Revinate, and Azure-based services
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Support infrastructure and security priorities (network infrastructure and cybersecurity knowledge is noted as a plus)
A strong Regional Head in hospitality IT typically builds a consistent operating rhythm: incident playbooks, vendor scorecards, audit-ready documentation, and a modernization roadmap that reduces outages over time.
Why This Role?
Hospitality IT leadership in Dubai is evolving quickly—guest expectations are rising, digital touchpoints are expanding, and hotels depend on tech for speed, personalization, and revenue optimization. This role is compelling because it sits at that intersection with real authority.
1) Regional influence and visibility
You’re shaping the technology agenda across multiple properties and business units, which creates impact that’s visible at leadership level—not just within IT.
2) Enterprise-level modernization
With platforms like Microsoft Azure, you can implement scalable architecture, stronger uptime strategies, and centralized governance that improves resilience across the region.
3) Work on the systems that run hotel revenue
Experience with OPERA PMS, CRS, and Revinate is highly valuable because these systems affect bookings, room revenue, guest profiles, and marketing performance. Owning reliability here is owning revenue protection.
4) A role that combines strategy with execution
Some senior roles become too removed from delivery. This one explicitly blends hands-on leadership with enterprise oversight—ideal if you want to remain close to outcomes.
5) Career leverage in a competitive market
Multi-property hospitality IT leadership is a niche, high-demand profile. Success in this role can position you for broader regional CIO/IT Director pathways within hospitality or adjacent service industries.
Requirements
To be a strong fit for this Regional Head of IT Operations Dubai role, the ideal profile includes:
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Experience: 10–12 years of hospitality IT experience, including multi-property leadership
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Leadership style: Hands-on, results-driven, accountable, and able to lead through vendors and teams
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Systems expertise: Strong experience with OPERA PMS, CRS, Revinate, and Microsoft Azure
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Operational strength: Incident management, vendor performance management, and cross-functional project leadership
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Enterprise mindset: Ability to design and deliver scalable solutions across properties
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Governance: Experience defining IT policies, standards, and operational governance frameworks
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Technical foundation: Knowledge of network infrastructure; cybersecurity knowledge is a plus
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Work model: On-site availability in Dubai (Regional Office)
Bonus strengths to highlight in your application:
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Uptime improvements you’ve delivered (before/after metrics)
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Successful multi-property rollouts (PMS upgrades, CRS migration, Azure adoption)
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Vendor cost optimization and SLA improvements
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Security posture improvements (MFA rollout, segmentation, patching discipline)
How to Apply
To apply for the Regional Head of IT Operations role:
FAQs
1) Is this role on-site in Dubai?
Yes, the posting lists the role as On Site at the Regional Office in Dubai, UAE.
2) How many years of experience do I need?
The ideal candidate profile lists 10–12 years of hospitality IT experience with multi-property leadership.
3) Which hotel systems are most important for this role?
The role highlights experience with OPERA PMS, CRS, Revinate, and Microsoft Azure as key systems.
4) Is cybersecurity part of the role?
Cybersecurity knowledge is listed as a plus. Even if it’s not the core, a regional IT operations leader should understand security basics, risk controls, and resilience planning.
5) What makes this role “regional” instead of property-based?
You’ll lead IT operations and strategy across multiple hotels and corporate offices, establishing standards, governance, scalable solutions, and consistent service delivery across the region.