Quality Manager Abu Dhabi 2025 – Luxury Hospitality Career at The St. Regis Saadiyat Island Resort

Table of Contents

1. Job Overview

2. About the Company

3. Available Jobs

4. Job Description

5. Job Responsibilities

6. Why This Role?

7. Requirements

8. How to Apply

9. FAQs

Job Overview

Job Title: Quality Manager
Company Name: Marriott International (St. Regis Hotels & Resorts)
Location: The St. Regis Saadiyat Island Resort Abu Dhabi, United Arab Emirates
Employment Type: Full Time
Career Area: Procurement, Purchasing, and Quality Assurance
Job ID: 25202706
Start Date: As soon as possible (finalized during the hiring process)

If you’re targeting a high-impact Quality Manager Abu Dhabi opportunity in luxury hospitality, this role at The St. Regis Saadiyat Island Resort is built for someone who can translate brand promise into daily guest experience—consistently, measurably, and with a mindset of continuous improvement.

This is more than “checking standards.” You will champion quality at the property level by guiding leaders toward Total Quality Management (TQM) behaviors, running audits, using quality tools to identify trends, and ensuring corrective actions improve outcomes. In a luxury environment, quality is not a department—it’s a culture. This role exists to build that culture and keep it thriving.

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About the Company

Marriott International is one of the world’s most recognized hospitality groups, built on strong service standards, global mobility, and a culture that welcomes diverse talent. Within Marriott’s portfolio, St. Regis Hotels & Resorts represents timeless luxury—defined by bespoke service, refined attention to detail, and signature experiences such as Butler Service.

The St. Regis Saadiyat Island Resort Abu Dhabi reflects that legacy, combining a premium resort setting with the brand’s standards for anticipatory service. For a Quality Manager, this environment is ideal because quality is treated as a strategic differentiator—where guest satisfaction is a leadership priority and operational excellence is expected, not optional.

Available Jobs

If you’re interested in this Quality Manager Abu Dhabi role, it can also help to explore related positions in luxury hospitality that align with similar skills and keywords. Here are comparable roles many candidates consider alongside Quality Manager:

1. Quality Assurance Manager (Hotel / Resort)

2. Guest Experience Manager (Luxury Hospitality)

3. Housekeeping Quality & Standards Manager

4. Front Office / Guest Services Manager (Service Excellence Focus)

5. Training & Development Manager (Service Culture & Standards)

These roles often overlap in quality tools, audit discipline, guest satisfaction metrics, process improvement, and cross-department coaching.

Job Description

The Quality Manager is responsible for implementing quality assurance processes that align with the company’s mission and brand standards, meet target customer needs, support employee satisfaction, and drive continuous improvement at the property level.

In practical terms, you’ll serve as the internal “quality engine” for the resort—equipping managers with quality leadership behaviors, monitoring compliance through audits, tracking defect trends, and ensuring guest feedback turns into measurable improvements. You’ll also stay visible on the floor, proactively engaging with guests, resolving issues, and modeling service behaviors that exceed expectations.

This role is ideal for someone who loves structured improvement, thrives in a high-service environment, and can influence without relying on authority—because quality leadership often requires persuasion, coaching, and consistent follow-through.

Job Responsibilities

Managing Quality Assurance Goals

• Coach managers to adopt the Total Quality Management leadership style and embed quality thinking into daily decision-making.

• Conduct monthly audits to ensure compliance with company and brand standards across departments.

• Make and execute decisions that move the property toward quality goals, ensuring progress doesn’t stall.

• Direct property quality efforts toward the most critical customer requirements, not just internal checklists.

• Support regional and/or company-wide implementation of best practices, helping the property stay aligned with evolving standards.

• Facilitate process improvement teams using systematic methods, ensuring improvements are measurable, achievable, and sustained.

Managing Quality Tools

• Train teams in quality sciences and ensure management practices are aligned with quality tools at all levels.

• Use data collection methods to compile, display, track, and analyze defect trends—turning insight into action.

• Demonstrate and communicate the key drivers of guest satisfaction for the brand’s target customer segment.

• Analyze recurring issues and identify trends that impact guest experience, consistency, and service reliability.

Managing the Guest Experience

• Review guest feedback with the leadership team and ensure corrective actions are timely and effective.

• Respond to and handle guest problems and complaints, ensuring resolution protects brand trust.

• Stay visible and interface regularly with guests to gather real-time feedback on quality, service levels, and satisfaction.

• Model service behaviors that meet or exceed guest expectations—setting a standard others can follow.

Why This Role?

A Quality Manager Abu Dhabi role at a St. Regis property stands out because the scope is both strategic and operational. You’re not just reporting problems—you’re building a quality culture that prevents problems and elevates experience.

Here’s why this opportunity can be a major career accelerator:

• Luxury brand impact: Quality improvements are highly visible in luxury hospitality, and outcomes directly influence guest loyalty and reputation.

• Leadership influence: You’ll coach department leaders—helping managers improve their teams and systems, not just “pass audits.”

• True continuous improvement mandate: The role explicitly supports process improvement teams and systematic methods, giving you a platform to build measurable wins.

• Data-driven credibility: Tracking defect trends and linking actions to outcomes lets you prove your impact with numbers, not opinions.

• Guest-facing authority: You’ll engage guests directly, allowing you to turn live feedback into fast operational enhancements.

• Marriott portfolio growth: Working within a global portfolio can expand future options across properties, brands, and geographies.

Requirements

Below is the candidate profile summarized in a clear, application-ready format:

Education and experience (choose one pathway)

• Option 1: 2-year degree (accredited) in Business Administration, Hotel & Restaurant Management, or related major plus 3 years of experience in guest services, front desk, housekeeping, sales & marketing, management operations, or related area.
  OR

• Option 2: 4-year bachelor’s degree in Business Administration, Hotel & Restaurant Management, or related major plus 1 year of experience in the same related areas.

Skills and capabilities that strengthen your application

• Strong understanding of hotel brand standards and audit discipline

• Ability to coach leaders and influence behavior change across departments

• Comfort with quality tools, trend analysis, and defect tracking

• Guest complaint handling skills with calm, solutions-first communication

• Process improvement mindset: root cause analysis, corrective action, measurable outcomes

• Visible leadership presence—able to be on the floor, engage guests, and model service excellence

Location, language, and visa status

• Location is Abu Dhabi, UAE (St. Regis Saadiyat Island Resort).

• Language expectations are not explicitly listed; in luxury hospitality, strong English communication is typically essential.

• Visa/work authorization is not specified in the details provided; follow the application portal instructions.

How to Apply

Apply through the official Marriott careers posting for the Quality Manager role at The St. Regis Saadiyat Island Resort Abu Dhabi, using Job ID: 25202706.

Click Here to Apply!

FAQs

1) What does a Quality Manager do in a luxury resort in Abu Dhabi?

A Quality Manager implements and monitors quality assurance processes, conducts audits, tracks defect trends, coaches leaders on TQM behaviors, and ensures guest feedback leads to measurable improvements.

2) Is this Quality Manager Abu Dhabi role guest-facing?

Yes. The role includes staying visible, interfacing with guests regularly, and handling guest problems and complaints as part of managing the guest experience.

3) What experience is required for this job?

You need either a 2-year degree plus 3 years of relevant hospitality experience, or a bachelor’s degree plus 1 year of relevant hospitality experience in areas like guest services, front desk, housekeeping, sales & marketing, or operations.

4) Does the role focus more on audits or improvement projects?

Both. Monthly audits ensure compliance, while process improvement teams and quality tools drive ongoing, measurable improvements.

5) Is Marriott’s hiring process safe—are there any fees?

Marriott states a “no fees” recruitment policy and warns candidates to beware of scams. Legitimate applications should never require payment.