Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Quality Assurance Executive
Company: Marriott Vacations Worldwide (MVW)
Location: Dubai (Marketing & Sales)
Employment Type: Full-time
Job Requisition ID: JR86424
Application Deadline: January 31, 2026
Start Date: As soon as available (based on selection and notice period)
Opportunity Summary:
The Quality Assurance Executive supports the CRM and plays a hands-on role in day-to-day administrative operations, guest handling, and compliance with MVW standards and company policies. You’ll help keep systems accurate, support sales and marketing teams, coordinate guest presentation readiness, manage reports and vouchers, and ensure a smooth guest experience from arrival through post-presentation steps.
This role is ideal for someone highly motivated, organized, and confident interacting with guests and internal stakeholders—while maintaining accurate records and consistently high standards.
About the Company
Marriott Vacations Worldwide is a world premier Vacation Ownership organization with resorts in top destinations globally. The company focuses on creating memorable experiences—helping guests turn travel goals into reality through vacation ownership and hospitality services.
What makes MVW attractive for career growth:
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A globally recognized hospitality ecosystem
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Strong systems, structured training, and clear standards
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Customer experience as a core priority
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Opportunities to grow into CRM, operations, marketing support, and leadership paths
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Commitment to inclusion and equal opportunity hiring
If you enjoy working in a quality-driven environment where details and guest satisfaction matter, MVW offers a strong platform for long-term hospitality career development.
Available Jobs
To expand your search reach (and help your blog rank for related terms), here are roles commonly connected to this position within hospitality marketing, sales operations, and guest experience:
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CRM Coordinator / CRM Executive – Hospitality (Dubai)
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Guest Relations Executive – Resorts & Vacation Ownership (Dubai)
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Sales Coordinator – Marketing & Sales Support (Dubai)
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Inhouse Marketing Executive – Vacation Ownership (Dubai)
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Front Office / Reception Executive – Resort Operations (Dubai)
These roles often require similar strengths: customer service, system accuracy, admin control, report handling, and stakeholder coordination.
Job Description
The Quality Assurance Executive Dubai job is a hybrid of customer-facing reception support and behind-the-scenes operational administration. You’ll liaise closely with the CRM function, ensure brokers and Sales & Marketing teams comply with standards, and maintain high-quality service across the guest journey.
You’ll be the person who keeps workflows clean and consistent—creating leads, ensuring gifts and vouchers are properly recorded, keeping Universe records accurate, preparing documentation, assisting with inhouse allocations, and supporting communications across departments.
Who this role is ideal for:
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Professionals who enjoy structured work and operational standards
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Candidates who can stay calm and organized in a busy gallery environment
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People with strong attention to detail and high integrity when handling documents and guest data
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Team players who can coordinate across Sales, Marketing, Operations, and Front Desk
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Candidates who are confident using tools like Excel and CRM systems and willing to learn others quickly
Job Responsibilities
Below is a clear breakdown of responsibilities based on the job scope.
General Quality and Compliance
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Ensure brokers and Sales & Marketing teams comply with MVW standards, company policy, and processes
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Support a culture of high-quality service and respectful collaboration with onsite operational teams
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Promote guest satisfaction by supporting all aspects of customer service enhancement
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Handle member and guest inquiries and special requests with professionalism and discretion
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Report customer queries, complaints, or escalations to the CRM when passed from brokers, sales, marketing, ME teams, or operations
Reception and Back Office Operations
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Host guests warmly, propose drinks, and maintain a completed client form
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Create leads and maintain records in Universe
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Keep customer history and contact details accurate and complete
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Track and update effort codes and job codes correctly in the system
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Ensure all guest details for presentations and tour gifts are registered and codified
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Order gifts after sales presentations and keep gift reports up to date
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Maintain strict control of tour vouchers offered to Holiday Preview or inhouse guests
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Identify and help resolve Holiday Preview issues upon arrival or during the stay
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Ensure Holiday Preview tours are on time by calling guests once checked in
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Print welcome letters and ensure Front Desk has all letters before guest arrival
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Collect IPC invites prior to tours and from guests at tour time
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Run daily operational checks (such as snaggit for upcoming days)
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Print weekly control reports to ensure accuracy of system inputs
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Maintain sufficient stock of refreshments, stationery, toner, sales collateral, and welcome gifts
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Handle Sales & Marketing switchboard duties
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Review deliveries, manage DHL ordering/prep, and collect daily post
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Ensure the sales gallery is set up to brand standards—clean, tidy, and all materials in working condition
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Liaise with departments including IT, Engineering, Loss & Prevention, Front Desk, Operations, and back office teams
Admin, Contracts, and Documentation Control
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Review worksheets before submission when CRM is absent
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Print contracts, manage countersignature steps, and conduct guest signing in the gallery
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Ensure new purchasers have all documentation received and signed before leaving
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Scan and submit signed contracts as required when CRM is absent
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Liaise with new purchasers during the noticing/cooling-off period to collect documentation (POA, POI, credit card forms, etc.)
Inhouse Support and Coordination
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Provide administrative support to the inhouse department including:
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Inhouse lists, tour tracking, and performance update files
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Referrals updates and communication tracking
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Assist with schedule/rota preparation
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Communicate professionally via email, phone, and in-person
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Process open-dated packages
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Support other marketing departments as needed and follow SOPs
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Prepare wages and allocations
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Handle IPC queries and support training and meetings
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Assist with customer complaints and performance review preparation
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Coordinate communications and initiatives with resort operations
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Manage daily/weekly allocations between DLP Marketing team and brokers
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Retrieve IPC comments as per rota and keep rota updated
Why This Role?
This role is a strong fit if you want stability, skill-building, and visibility inside a global hospitality organization.
1) You’ll build a respected hospitality operations skill set
You’ll strengthen core competencies that are valuable across the Dubai hospitality market:
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Service quality control
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Guest handling and escalation support
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CRM-driven administration and reporting
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Documentation accuracy and compliance workflow
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Cross-department coordination
2) You’ll gain experience in high-standard brand environments
MVW’s standards-driven culture helps candidates become more structured, detail-focused, and confident operating in professional customer-facing settings.
3) You’ll work close to Sales & Marketing leadership
Because this role supports sales gallery readiness, tours, vouchers, gifts, and contract workflows, you’ll gain exposure to how hospitality revenue operations work—skills that often lead to higher-growth career paths.
4) Multi-language advantages can set you apart
English is required, but additional languages (French, Italian, Arabic) are appreciated—giving you the chance to stand out in a diverse guest-facing environment.
Requirements
Here’s what’s expected for the Quality Assurance Executive role.
Skills and Tools
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Strong knowledge of Excel and Word
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Familiarity with Opera, Universe, and Outlook (or readiness to learn similar systems quickly)
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Comfort with numbers and maintaining accurate records
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Strong organizational ability and attention to detail
Work Style
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Highly motivated, dynamic, and service-oriented
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Flexible with rota, willing to cover weekends when needed
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Able to maintain professionalism and discretion with guest issues and documentation
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Calm under pressure, able to manage multiple admin tasks in a busy environment
Language
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English required
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French, Italian, and Arabic are highly appreciated
Location / Availability
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Dubai-based or able to work in Dubai
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Available to follow rota schedules and support weekend coverage when required
How to Apply
To apply for the Quality Assurance Executive Dubai job at Marriott Vacations Worldwide:
FAQs
1) What does a Quality Assurance Executive do in Dubai Marketing & Sales?
This role ensures service standards and operational accuracy—supporting CRM tasks, maintaining records in Universe, handling guest support, and coordinating reports, vouchers, and contracts.
2) Is weekend work required for this Quality Assurance Executive Dubai job?
The role notes flexibility with rota and being happy to cover some weekends, so weekend shifts may be part of the schedule.
3) What systems should I know for Marriott Vacations Worldwide jobs in Dubai?
Strong Excel and Word knowledge is expected, and familiarity with Opera, Universe, and Outlook is beneficial.
4) Are additional languages required?
English is required. French, Italian, and Arabic are appreciated and can help you stand out, especially in guest-facing environments.
5) What’s the application deadline for JR86424?
The listing shows an end date of January 31, 2026, but applying early is recommended due to potential early shortlisting.