About Qiddiya Investment Company Senior Manager – Customer Experience
Qiddiya Investment Company Senior Manager – Customer Experience Saudi Arabia is a pivotal role within the entertainment-and-leisure giant based in Riyadh, Kingdom of Saudi Arabia. The primary keyword Qiddiya Investment Company Senior Manager – Customer Experience Saudi Arabia kicks off this section. This role demands someone who will take ownership of crafting and delivering outstanding experiences for visitors, aligning the customer journey with the brand’s ambitious vision. With the company being one of the flagship giga-projects under Vision 2030, working here means you’re part of something transformational.
You’ll be designing strategy, analysing feedback, managing cross-functional teams, and driving a customer-centric culture across operations. The company is ripe for innovation, and the role looks for someone with deep experience in customer experience management, especially in hospitality, tourism or large-scale venues.Your work will directly influence how people perceive the destination, how stakeholders engage, and ultimately how the brand evolves in Saudi Arabia’s rapidly changing leisure market.
Table of Contents
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✦ Job Overview
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✦ Job Categories
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✦ Primary Responsibilities by Role
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✦ Why Work at Qiddiya Investment Company
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✦ Candidate Eligibility Criteria
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✦ How to Apply
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✦ Frequently Asked Questions (FAQs)
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✦ Final Thoughts
✦ Job Overview
Company/Institute Name: Qiddiya Investment Company
Vacancy Position: Senior Manager – Customer Experience
Location: Riyadh, Riyadh Province, Saudi Arabia
Interview Date / Apply Before: Apply Immediately
Employment Type: On-site, Full-time ( Senior management level )
Experience: Minimum 9 years in customer experience management (preferably in hospitality, tourism or large-scale operations)
At Qiddiya Investment Company, the Senior Manager – Customer Experience role invites a seasoned professional who thrives in dynamic, high-impact environments. Your mission: to conceive and execute holistic customer experience strategies, derive insights from customer behaviour and feedback, lead cross-functional teams, and build a culture centred on delighting visitors and stakeholders alike. With Saudi Arabia’s entertainment landscape rapidly evolving, you’ll play a critical part in shaping how this vision is lived out.
✦ Job Categories
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Customer Experience Management
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Visitor Engagement & Service Delivery
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Strategy & Analytics
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Cross-functional Team Leadership
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Hospitality / Tourism / Leisure Operations
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Branding & Customer Centric Culture
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Emerging Technology Integration
✦ Primary Responsibilities by Role
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Design and oversee the execution of comprehensive customer experience strategies aligned with business goals and branding.
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Analyse customer feedback and behaviour to derive insights for improving service delivery and customer engagement initiatives.
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Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.
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Develop customer experience metrics, KPIs and benchmarks to track performance and identify areas for improvement.
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Foster a customer-centric culture throughout the organisation by training and mentoring staff on best practices in customer service and engagement.
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Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into offerings.
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✦ Why Work at Qiddiya Investment Company
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Be part of one of Saudi Arabia’s most ambitious giga projects, which aims to redefine entertainment and leisure.
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Opportunity to lead high-impact initiatives that directly influence visitor experience and brand reputation.
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Work in a dynamic, innovative environment where creativity and new ideas are encouraged.
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Grow your leadership skills by managing cross-departmental teams in a large-scale setting.
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Access to robust benefits and support as part of a prominent organisation in Riyadh.
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Contribute to the Kingdom’s Vision 2030 mission by helping build world-class experiences.
✦ Candidate Eligibility Criteria
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Bachelor’s degree in Business Administration, Marketing or a related field.
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Minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism or large-scale entertainment/leisure operations.
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Demonstrated ability to design and implement customer experience strategies and manage measurable KPIs.
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Strong analytical skills, able to draw insight from data, feedback and behaviour to drive improvements.
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Excellent leadership and mentoring skills, with experience guiding cross-functional teams.
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Up-to-date knowledge of industry trends and emerging technologies applicable to customer experience.
✦ How to Apply
Start with a thoughtful paragraph:
If you’re ready to make a significant impact in Saudi Arabia’s entertainment and leisure sector, this opportunity at Qiddiya Investment Company is for you. To apply, you’ll need to prepare a compelling resume that highlights your customer-experience leadership, your strategic achievements and measurable outcomes. Be sure to showcase how you have improved customer journeys, set up KPIs and nurtured a service-centric culture in your previous roles. Also include a cover letter that indicates why you are excited about applying for the Senior Manager – Customer Experience role at Qiddiya Investment Company and how your experience aligns with the ambitions of the destination.
Valued points:
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Tailor your application to emphasise your past successes in designing and executing customer experience improvements in large-scale venues, hospitality or tourism.
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Highlight your leadership of cross-functional teams and your ability to embed metrics and KPIs to drive service excellence.
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Demonstrate familiarity with emerging technologies or data-driven approaches to enhancing visitor engagement and satisfaction.
Apply here.
To submit your application for the Senior Manager – Customer Experience role at Qiddiya Investment Company.
✦ Frequently Asked Questions (FAQs)
Q1: What is the primary function of the Senior Manager – Customer Experience role?
A1: The role is focused on designing and executing customer experience strategies, analysing feedback and behaviour, leading teams and driving a culture of service excellence.
Q2: Where is the position located?
A2: The role is onsite in Riyadh, Riyadh Province, Saudi Arabia.
Q3: What level of experience is required?
A3: A minimum of 9 years of experience in customer experience management, ideally in hospitality, tourism or large-scale operations.
Q4: Does the role involve managing cross-functional teams?
A4: Yes, leading cross-functional teams in implementing customer-experience enhancement projects is a key responsibility.
Q5: What kinds of metrics and KPIs will the Senior Manager be responsible for?
A5: Metrics could include customer satisfaction scores, Net Promoter Score (NPS), customer-journey completion rates, feedback response times, customer-engagement levels, retention/loyalty indicators.
Q6: Does this role require knowledge of emerging technologies?
A6: Yes — staying abreast of industry trends and emerging technologies that can enhance customer experiences is one of the responsibilities.
Q7: Is prior experience in the entertainment or leisure sector necessary?
A7: While not strictly mandatory, it is strongly preferred that the candidate has experience in hospitality, tourism or large leisure-oriented operations for optimal fit.
✦ Final Thoughts
The Qiddiya Investment Company Senior Manager – Customer Experience Saudi Arabia role presents a rare chance to join a bold vision in one of the most exciting growth sectors in the Middle East. With Saudi Arabia investing heavily in entertainment, leisure and tourism, the opportunity to shape visitor experiences and influence brand reputation is significant. If you are someone who thrives on creating seamless, engaging customer journeys, leveraging data for insight, and leading teams toward service excellence, this position could be a perfect match.
Moreover, working at Qiddiya Investment Company places you at the heart of a transformative destination project, where your contributions will matter not only for business results but also for cultural evolution and visitor delight. It’s more than a job—it’s a chance to build memorable experiences that resonate for years to come. If you meet the eligibility criteria and are ready to step into a leadership role that demands innovation, strategic thinking and operational excellence, don’t hesitate to apply.