Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Property Finder careers are increasingly attractive for professionals who want real ownership, measurable impact, and long-term growth in the Middle East’s fast-evolving tech ecosystem. One of the most strategic opportunities currently available is the Customer Success Partner (CSP) role based in Dubai, designed for professionals who can combine relationship leadership with data-driven revenue outcomes.
Job Title: Customer Success Partner
Company: Property Finder
Location: Dubai, United Arab Emirates
Employment Type: Full-time
Start Date: ASAP (based on hiring timeline)
Opportunity snapshot:
This role owns the post-sales customer experience for key accounts. You’ll drive product adoption, customer health, renewals, and expansion—making Customer Success a direct contributor to revenue retention and growth. It’s a highly visible position that partners closely with Sales and internal teams to ensure customers achieve tangible ROI from Property Finder’s digital solutions.
About the Company
When professionals explore Property Finder careers, they’re usually drawn by more than just job titles. Property Finder is one of the most established and influential PropTech platforms in the Middle East and North Africa, connecting millions of property seekers with thousands of brokers and developers every day.
Founded in 2007, the company has grown into a lighthouse tech organization, shaping how people buy, rent, and invest in property across the region. Its mission—to change living for good—is backed by strong operating principles such as data-driven decision-making, speed with accountability, and optimizing for real impact.
For customer-facing professionals, this environment rewards people who:
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Think commercially
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Use data to guide decisions
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Take ownership of outcomes
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Collaborate across functions to move faster
Available Jobs
If you’re exploring Property Finder careers beyond this Customer Success Partner role, here are other positions that often align with similar skills and growth paths:
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Customer Success Manager (Dubai)
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Account Manager – Renewals & Growth (UAE)
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Key Account Manager – Real Estate / Advertising
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Sales Executive – Marketplace / SaaS Solutions
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Revenue Operations or CRM Specialist (Salesforce)
These roles often intersect in skills like customer lifecycle ownership, retention strategy, stakeholder management, and revenue forecasting.
Job Description
The Customer Success Partner role is responsible for ensuring subscription customers realize full value from Property Finder’s products after the sale. This means translating platform capabilities into business outcomes—higher lead quality, stronger visibility, better ROI, and long-term partnership value.
This role is ideal for someone who:
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Enjoys working with established customers rather than cold selling
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Can interpret customer health data and turn insights into action
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Thinks in terms of renewals, expansion, and long-term value
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Is comfortable balancing customer advocacy with commercial goals
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Has experience in SaaS, subscription, or marketplace businesses
Unlike reactive support roles, this position is proactive and consultative, focused on outcomes, not tickets.
Job Responsibilities
Customer Relationship Ownership
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Build strong, trusted relationships with assigned customers
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Act as the primary point of contact for all post-sales needs
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Represent customer interests internally while aligning with company goals
Adoption and Best Practice Enablement
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Educate customers on best practices for using Property Finder products
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Drive adoption to ensure customers extract maximum value from their subscription
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Position platform features in a way that aligns with customer business objectives
Goals, Metrics, and Success Planning
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Collaborate with clients to define success goals and measurable KPIs
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Align expectations early to ensure transparency and accountability
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Track progress consistently using agreed success metrics
Customer Health Monitoring
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Monitor customer health scores and usage patterns
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Conduct structured reviews using data and reporting
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Identify risks early and implement recovery or optimization plans
Revenue Retention and Growth
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Protect renewals by ensuring consistent value realization
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Identify CSQLs during customer check-ins to support upsell and cross-sell
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Partner with Sales to convert expansion opportunities into revenue
Process, Scale, and Collaboration
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Leverage CRM and internal tools to scale customer engagement efficiently
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Maintain accurate forecasts and pipeline visibility
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Collaborate cross-functionally to resolve blockers and improve outcomes
Why This Role?
Among Property Finder careers, the Customer Success Partner role stands out because it sits directly at the intersection of customer value and revenue performance.
Why it’s a strong long-term move
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Revenue-linked impact: Your work directly influences retention, expansion, and forecasting accuracy
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Data-first culture: Decisions are guided by metrics, not opinions
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Strategic account exposure: You’ll manage key customers with real business influence
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Commercial skill development: ROI analysis, value storytelling, and consultative growth planning
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Clear career progression: Customer Success at this level often leads to leadership, account strategy, or commercial roles
What success looks like
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Customers actively using and benefiting from the platform
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High renewal rates with growing account value
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Strong relationships built on trust and measurable results
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Reliable forecasts that leadership can plan around
Requirements
Education
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Bachelor’s degree in Business, Marketing, or a Science-related field
Experience
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3–5 years experience in a SaaS or subscription-based environment
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Proven experience managing significant revenue or multi-million AED portfolios
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Track record in renewals, upsell, cross-sell, and account growth
Skills and Tools
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Strong business and financial acumen (P&L understanding is a plus)
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Excellent organizational and time-management skills
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Confident, executive-level communication (written and verbal)
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Strong analytical and critical-thinking ability
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Experience using Salesforce or similar CRM systems
Industry and Language (Preferred)
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Background in real estate tech, advertising, marketplaces, or software
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Fluent in English; Arabic is an advantage
How to Apply
Apply through Property Finder’s official careers portal using the Customer Success Partner job listing.
FAQs
1) What type of professionals succeed in Property Finder careers?
People who combine ownership, data-driven thinking, and collaboration thrive—especially those who enjoy building long-term customer value rather than short-term wins.
2) Is the Customer Success Partner role sales-focused?
It’s commercially aligned, not transactional sales. The role focuses on retention, adoption, and identifying growth opportunities in partnership with Sales.
3) What tools are important for this role?
Experience with Salesforce or similar CRM platforms is important, along with comfort using data to manage customer health and forecasts.
4) What level of experience is required?
The role targets professionals with 3–5 years of experience in SaaS, subscription, or marketplace environments.
5) Is Arabic required for Property Finder careers in customer success?
Arabic is preferred but not mandatory. Strong English communication is required, and Arabic can be a competitive advantage in the UAE market.