🏢 About Pentabell – Senior Customer Support Executive – Credit Card Operations
Pentabell – Senior Customer Support Executive – Credit Card Operations is a prestigious international staffing agency specializing in connecting top talent with global industry leaders. Pentabell is recognized for its expertise in international recruitment, staffing, and payroll management, delivering exceptional workforce solutions across multiple sectors, including banking, insurance, technology, and healthcare.
The Senior Customer Support Executive – Credit Card Operations role in Saudi Arabia is designed for professionals who excel in managing high-value relationships, ensuring seamless customer journeys, and resolving credit card transaction challenges effectively. Pentabell prioritizes candidates who are proactive, solution-oriented, and skilled in CRM systems, fraud risk management, and premium customer service delivery.
This vacancy is an exciting opportunity for banking professionals aiming to elevate their career in credit card operations, supporting high-net-worth clients while contributing to a collaborative, innovative environment. Applicants will benefit from Pentabell’s global presence, strategic HR expertise, and focus on cultivating long-term client and employee success.
The role emphasizes not only customer service excellence but also mentorship and leadership, providing guidance to junior support staff while optimizing operational workflows. With a strong focus on fraud prevention, transaction decline management, and relationship-building, this position promises a rewarding professional journey in one of Saudi Arabia’s leading banking organizations.
📑 Table of Contents
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🌐 Job Overview
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🏷️ Job Categories
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✅ Primary Responsibilities by Role
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💼 Why Work at Pentabell
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🎯 Candidate Eligibility Criteria
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📝 How to Apply
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❓ Frequently Asked Questions (FAQs)
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🏁 Final Thoughts
🌐 Job Overview
Company Name: Pentabell – International Staffing Agency
Vacancy: Senior Customer Support Executive – Credit Card Operations
Location: Saudi Arabia
Interview / Apply Before: October 10, 2025
Employment Type: Contract
Experience Required: 3-5 years in customer support, preferably in banking/financial services
The Pentabell – Senior Customer Support Executive – Credit Card Operations vacancy is an exceptional opportunity for professionals looking to enhance their careers in banking and financial services. This role involves managing premium customer interactions, reducing transaction declines, mentoring junior staff, and ensuring the highest standards of service for affluent clients. Candidates will actively collaborate with fraud, credit risk, and operations teams to maintain a seamless credit card experience.
🏷️ Job Categories
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Banking & Insurance
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Credit Card Operations
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Customer Support & Service Excellence
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Senior Executive Roles
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Relationship Management for High-Net-Worth Clients
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Fraud Monitoring and Transaction Management
✅ Primary Responsibilities by Role
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Establish proactive touchpoints with high-value customers to minimize credit card transaction declines.
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Resolve customer issues quickly and empathetically related to declined transactions due to fraud monitoring, insufficient funds, or system errors.
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Maintain high service standards for affluent clients, ensuring satisfaction and loyalty.
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Mentor and guide junior customer support executives, sharing knowledge and improving team efficiency.
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Conduct knowledge-sharing sessions to deepen understanding of credit card products, fraud protocols, and dispute resolution.
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Support team leads in performance tracking, quality assessment, and enhancing collaborative work culture.
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Leverage CRM platforms and internal IT systems for effective case management and follow-ups.
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Generate and interpret MIS reports on call metrics, transaction declines, and customer satisfaction trends.
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Recommend workflow and service protocol improvements to reduce transaction failures and enhance customer experience.
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Collaborate with cross-functional teams including fraud monitoring, credit risk, and operations to ensure quick resolution of customer issues.
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💼 Why Work at Pentabell
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Work with a globally recognized staffing agency providing exposure to multinational banking clients.
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Opportunity to serve affluent and high-net-worth customers, enhancing professional expertise.
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Gain mentorship experience by guiding junior executives and fostering team development.
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Access to cutting-edge CRM tools and banking IT systems to streamline operational efficiency.
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Be part of a dynamic, collaborative, and performance-driven work environment.
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Engage in career growth opportunities within international recruitment and banking sectors.
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Enhance your knowledge of credit card operations, fraud management, and transaction processes.
🎯 Candidate Eligibility Criteria
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Bachelor’s or Master’s degree in Business Administration, Finance, or related fields.
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3-5 years of customer support experience, with exposure to senior-level banking roles.
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Demonstrated ability to serve high-net-worth and premium banking clients.
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Strong proficiency in CRM systems, IT platforms, and MIS reporting.
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Sound knowledge of credit card processes, decline management, fraud risk protocols, and transactional dispute handling.
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Excellent communication, negotiation, and empathy-driven resolution skills.
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Proven leadership capabilities with experience mentoring and guiding diverse teams.
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Ability to work collaboratively across functions and manage escalated customer issues effectively.
📝 How to Apply
Applicants interested in the Pentabell – Senior Customer Support Executive – Credit Card Operations vacancy in Saudi Arabia should submit their applications immediately to secure this exclusive banking opportunity. Candidates will benefit from:
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Direct access to Pentabell’s international recruitment network, enhancing career exposure and opportunities.
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A structured recruitment process focusing on high-value banking operations and premium customer service skills.
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Opportunity to showcase expertise in credit card operations, fraud prevention, and senior customer service management.
Apply here.
To submit your application for this role. Candidates are encouraged to apply immediately, as the vacancy closes on October 10, 2025.
❓ Frequently Asked Questions (FAQs)
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What is the employment type for this role?
The position is a contract-based employment with opportunities for performance-based incentives. -
Do I need prior experience in banking?
Yes, 3-5 years of customer support experience in banking or financial services is required. -
Is knowledge of credit card operations mandatory?
Yes, candidates must have a strong understanding of credit card processes, fraud risk protocols, and decline management. -
Will I mentor junior staff in this role?
Yes, mentoring and guiding junior customer support executives is a key responsibility. -
Where is this job located?
The position is based in Saudi Arabia. -
What educational qualifications are required?
A Bachelor’s or Master’s degree in Business Administration, Finance, or a related field is mandatory. -
Can I apply after October 10, 2025?
No, applicants must submit their applications before the closing date of October 10, 2025.
🏁 Final Thoughts
Pentabell – Senior Customer Support Executive – Credit Card Operations is a golden opportunity for professionals seeking to advance their careers in banking and financial services. This role uniquely blends customer relationship management with operational oversight, fraud prevention, and mentorship responsibilities. The position is ideal for candidates passionate about delivering premium customer experiences while navigating the complexities of credit card operations and transaction management.
By joining Pentabell, candidates will gain exposure to high-value banking clients, cutting-edge CRM tools, and cross-functional collaboration, all within a globally recognized recruitment framework. This role not only emphasizes technical proficiency in banking processes but also prioritizes empathy-driven client interactions, leadership development, and performance optimization. Applicants can look forward to enriching professional growth and long-term career prospects within the Saudi banking sector.
The Pentabell – Senior Customer Support Executive – Credit Card Operations vacancy in Saudi Arabia offers an unparalleled platform to showcase expertise, build meaningful client relationships, and contribute to a high-performance team environment. Applying before October 10, 2025, ensures candidates are considered for this competitive and rewarding role, allowing them to embark on a journey of professional excellence and career advancement.