🏨 About One&Only – Reservations Agent Vacancy
The One&Only Reservations Agent Vacancy in the United Arab Emirates 2025 offers a unique opportunity to join one of the world’s most exclusive luxury resort brands. Operated by Kerzner International, One&Only The Palm is a serene beachfront escape on Dubai’s iconic Palm Island. The resort combines the modern sophistication of Dubai with the charm of old Arabia, providing guests with an unmatched experience of warmth, creativity, and service excellence.
As a Reservations Agent, you will play a crucial role in delivering the brand’s vision — creating “Amazing Experiences and Everlasting Memories” by anticipating guest needs, managing bookings with precision, and ensuring exceptional customer satisfaction. This is your chance to join a globally expanding hospitality icon known for excellence, innovation, and genuine guest care.
📋 Table of Contents
- Job Overview
- Job Categories
- Primary Responsibilities by Role
- Why Work at One&Only
- Candidate Eligibility Criteria
- How to Apply
- Frequently Asked Questions (FAQs)
- Final Thoughts
🧾 Job Overview
Company Name: One&Only The Palm (Kerzner International)
Position Title: Reservations Agent
Location: Dubai, United Arab Emirates
Application Deadline: Apply Immediately
Employment Type: Full-time, Permanent
Experience Required: 1–2 years in luxury hospitality or 5-star hotels
The One&Only Reservations Agent Vacancy in the United Arab Emirates 2025 invites passionate hospitality professionals to join a team that thrives on attention to detail and creativity. This role demands excellence in communication, organization, and guest service, ensuring that every reservation is handled efficiently while upholding the resort’s world-class standards.
🧭 Job Categories
- Reservations & Guest Services
- Customer Relations
- Front Office Operations
- Hospitality and Tourism
- Administrative Coordination
🪶 Primary Responsibilities by Role
- Process guest reservations accurately and efficiently.
- Maintain confidentiality of all guest and company information.
- Handle payment details and ensure all booking data is properly documented.
- Anticipate and address guest needs in a respectful and timely manner.
- Promote hotel features, packages, and special offers effectively.
- Record guest preferences (e.g., dietary needs, pillow types, transportation).
- Collaborate with departments to ensure smooth guest experiences.
- Update administrative records related to bookings and correspondence.
- Demonstrate a sense of urgency and deliver on time-sensitive tasks.
- Uphold One&Only’s brand values through empathy, creativity, and precision.
Browse new hiring opportunities
💎 Why Work at One&Only
- Join a globally recognized luxury resort brand with award-winning properties.
- Work in a creative, inclusive, and guest-centric environment.
- Benefit from career growth opportunities across Kerzner International’s global portfolio.
- Be part of a dynamic culture that values joy, innovation, and authenticity.
- Experience employee recognition and development programs that nurture potential.
🎯 Candidate Eligibility Criteria
- Bachelor’s Degree or Diploma in Hospitality, Tourism, or related field.
- Minimum 1–2 years of experience in an upscale luxury or 5-star hotel environment.
- Prior reservations background with analytical and attention-to-detail skills.
- Excellent spoken and written English; proficiency in another language is an advantage.
- Computer literacy including Opera system knowledge.
- Ability to work under pressure and meet strict deadlines.
- Middle East/GCC experience preferred.
- A positive, professional attitude with exceptional interpersonal skills.
📝 How to Apply
If you are passionate about delivering unforgettable guest experiences and wish to grow with a world-leading luxury hospitality brand, this is your moment to shine. The One&Only Reservations Agent Vacancy in the United Arab Emirates 2025 offers a fulfilling career path for those driven by precision and empathy.
Follow these steps to apply:
- Visit the official One&Only Careers portal via Kerzner International.
- Search for the listing “Reservations Agent – One&Only The Palm, Dubai.”
- Review the job description carefully and ensure eligibility.
- Submit your updated resume and a compelling cover letter highlighting your hospitality expertise.
Apply here: Official One&Only Careers Page
❓ Frequently Asked Questions (FAQs)
1. What is the location of this vacancy?
The role is based at One&Only The Palm, located on Palm Island in Dubai, United Arab Emirates.
2. Is previous hotel experience required?
Yes, at least 1–2 years of experience in a luxury or five-star hospitality environment is mandatory.
3. Which system knowledge is beneficial for this role?
Candidates familiar with the Opera reservations system will have an advantage.
4. Does One&Only provide training for new hires?
Yes, One&Only provides comprehensive onboarding and professional development programs.
5. What kind of working environment can I expect?
A vibrant, team-oriented culture that emphasizes creativity, empathy, and precision.
6. Is there an application deadline?
While no specific closing date is listed, it’s recommended to apply immediately to avoid missing out.
7. Are international applicants considered?
Yes, One&Only welcomes international applications that meet visa and qualification requirements.
🌟 Final Thoughts
The One&Only Reservations Agent Vacancy in the United Arab Emirates 2025 represents an exceptional opportunity to join a brand synonymous with world-class service, elegance, and hospitality innovation. This position is ideal for individuals who are detail-oriented, proactive, and passionate about guest satisfaction.
By joining One&Only The Palm, you become part of a global legacy dedicated to crafting joy through anticipation, creativity, and warmth. Every interaction, every reservation, and every experience you facilitate contributes to the brand’s mission of exceeding guest expectations. If you’re ready to elevate your hospitality career within one of the most luxurious settings in the world, don’t wait — apply now and embark on a journey that promises professional growth and personal fulfillment.