Omnichannel CRM Trainee Job in Dubai is an exciting Emiratisation career opportunity with Chalhoub Group for UAE Nationals interested in CRM marketing, customer lifecycle automation, and marketing technology. This Omnichannel CRM Trainee Job in Dubai offers hands-on experience in Salesforce Marketing Cloud, automated customer journeys, and omnichannel campaign management within a leading luxury retail organization.
In this Omnichannel CRM Trainee Job in Dubai, candidates will support lifecycle marketing campaigns, assist CRM operations, and collaborate with marketing and technology teams to deliver personalized customer experiences across email, SMS, and digital platforms.
Omnichannel CRM Trainee Job in Dubai is an exciting Emiratisation opportunity with Chalhoub Group designed for UAE Nationals who want to begin a successful career in CRM marketing, customer lifecycle automation, and marketing technology. This Omnichannel CRM Trainee Job in Dubai provides hands-on experience in Salesforce Marketing Cloud, automated customer journeys, and omnichannel marketing operations within a leading luxury retail organization.
The Omnichannel CRM Trainee Job in Dubai allows candidates to support lifecycle marketing campaigns, assist in CRM automation processes, and collaborate with marketing, data, and technology teams to deliver seamless customer experiences across multiple channels.
In this Omnichannel CRM Trainee Job in Dubai, trainees will gain real-world exposure to email, SMS, and WhatsApp campaign execution while learning industry best practices in CRM performance monitoring and marketing operations.
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About This Omnichannel CRM Trainee Job in Dubai
| Feature | Details |
|---|---|
| Job Title | Omnichannel CRM Trainee (Emiratisation) |
| Company | Chalhoub Group |
| Location | Dubai, UAE |
| Department | Emiratisation / Central CRM |
| Job Type | Full Time (Trainee Program) |
| Industry | Luxury Retail / CRM Marketing |
Company Overview
Chalhoub Group has been creating luxury retail experiences in the Middle East for more than 70 years. The organization manages over 400 global brands across fashion, beauty, jewellery, watches, eyewear, and lifestyle categories.
Through more than 950 stores, ecommerce platforms, and mobile applications, Chalhoub Group delivers seamless omnichannel experiences powered by innovation and digital transformation. The company’s innovation hub, “The Greenhouse,” supports startups and emerging technologies shaping the future of retail.
With over 16,000 professionals across eight countries, the Group promotes diversity, inclusion, and sustainability while committing to achieving Net Zero emissions by 2040.
About This Role
In this Omnichannel CRM Trainee Job in Dubai, you will support automated lifecycle marketing journeys and assist with Salesforce Marketing Cloud operations. The role focuses on CRM automation, campaign quality assurance, and customer engagement optimization.
Key Responsibilities
- Support automated lifecycle journeys such as welcome, browse abandonment, post-purchase, and reactivation campaigns
- Create and update Email, SMS, and WhatsApp templates following CRM standards
- Assist with Journey Builder setup and campaign QA checks
- Support audience segmentation and data extension management
- Perform testing including link validation and personalization checks
- Monitor campaign performance metrics such as opens, clicks, and delivery trends
- Maintain CRM documentation and campaign tracking sheets
- Collaborate with marketing, tech, data, and brand teams
What You Will Learn
- Customer lifecycle marketing strategy
- Salesforce Marketing Cloud tools and automation workflows
- CRM quality assurance and campaign tracking methods
- Marketing technology operations and stakeholder collaboration
Requirements and Qualifications
- Curious and proactive mindset
- Strong organizational and time-management skills
- Interest in marketing technology and CRM automation
- Ability to collaborate with business and technical teams
- Growth mindset with willingness to learn
- Open to UAE National candidates (Emiratisation)
Salary and Benefits
- Professional training and development programs
- Healthcare coverage
- Child education contribution
- Flexible and remote working policies
- Employee discounts on luxury brands
- Internal mobility and career growth opportunities
Why Apply for This Omnichannel CRM Trainee Job in Dubai?
This Omnichannel CRM Trainee Job in Dubai offers UAE Nationals a powerful opportunity to build expertise in CRM automation and marketing technology while working with one of the Middle East’s most respected luxury retail organizations.
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📌 Employment Information
- Employment aligned with UAE Labour Law
- Equal opportunity employer
- Inclusive and diverse workplace culture
- Continuous learning and development support