🔹 About Oliver Wyman – IT Support Senior Analyst Vacancy
Oliver Wyman – IT Support Senior Analyst Vacancy in the United Arab Emirates is an exciting opportunity for technology professionals seeking a challenging and rewarding career. Oliver Wyman – IT Support Senior Analyst Vacancy in the United Arab Emirates focuses on delivering both proactive and reactive technical support across multiple business lines within Marsh McLennan (MMC). This hybrid role requires the candidate to work onsite at the Dubai Media City office for a minimum of four days a week while supporting one remote day.
The position demands proficiency in hardware, software, and mobility technology troubleshooting, alongside superior customer service skills and the ability to work independently under pressure. Candidates will also be responsible for monitoring systems, escalating issues, providing proactive training, and collaborating with engineering teams to maintain seamless IT operations. Oliver Wyman – IT Support Senior Analyst Vacancy in the United Arab Emirates ensures that employees are empowered with the technical expertise and knowledge needed to thrive in a dynamic work environment.
📑 Table of Contents
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💼 Job Overview
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🗂 Job Categories
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✅ Primary Responsibilities by Role
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🌐 Why Work at Oliver Wyman
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🎯 Candidate Eligibility Criteria
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📝 How to Apply
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❓ Frequently Asked Questions (FAQs)
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✨ Final Thoughts
💼 Job Overview
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Company Name: Oliver Wyman
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Vacancy Position: IT Support Senior Analyst
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Location: Dubai Media City, Al Arjaan Offices, Dubai, United Arab Emirates
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Interview/Apply: Apply Immediately
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Employment Type: Full Time, Hybrid (4 days onsite, 1 day remote)
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Experience: Minimum 2 years in a technical support role
The Oliver Wyman – IT Support Senior Analyst Vacancy in the United Arab Emirates offers a hybrid work opportunity for IT professionals passionate about technical troubleshooting, system maintenance, and superior colleague support. The role involves handling incidents across software, hardware, and mobility platforms while collaborating with remote teams across different time zones. The candidate will also participate in system upgrades, proactive risk management, and knowledge sharing to ensure optimal IT performance across MMC business units.
🗂 Job Categories
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IT & Technology
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Technical Support
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Desktop & Hardware Support
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Network & Systems Administration
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Hybrid/Remote Support
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Enterprise Software Support
✅ Primary Responsibilities by Role
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Provide reactive technical support via multiple channels including in-person, phone, and Zoom.
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Build, configure, and troubleshoot laptops and hardware systems.
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Respond, diagnose, and resolve incidents, escalating when necessary.
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Log all incidents accurately in MMC Tech incident management systems.
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Reconfigure laptops and perform tune-ups or re-images as required.
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Route and escalate technical issues to appropriate support teams.
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Monitor systems and proactively address potential risks using Nexthink or similar tools.
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Conduct training sessions and knowledge sharing for colleagues on IT systems and devices.
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Collaborate with engineering teams for preventive maintenance and risk mitigation.
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Support projects as assigned, including system upgrades or deployments.
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Maintain compliance with IT policies, SLAs, and mandatory training requirements.
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Perform administrative tasks including time tracking and reporting.
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Provide occasional weekend or after-hours support for emergencies.
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Liaise with third-party vendors like Dell, HP, Lenovo, BT, Vodafone, and AT&T for technical resolution.
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🌐 Why Work at Oliver Wyman
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Work with a global leader in risk, strategy, and people advisory (Marsh McLennan).
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Gain exposure to cutting-edge IT systems and enterprise software.
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Enjoy a hybrid working model with flexibility and remote support options.
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Receive opportunities for professional development and relevant certifications.
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Collaborate with diverse, inclusive, and highly skilled global teams.
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Participate in impactful projects that influence MMC business operations.
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Access competitive compensation packages and performance-based incentives.
🎯 Candidate Eligibility Criteria
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Associate’s degree in a technology-related discipline or equivalent work experience.
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Minimum 2 years of experience in a technical support or troubleshooting role.
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Strong knowledge of desktop operating systems, software, and enterprise IT tools.
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Excellent troubleshooting, analytical, and problem-solving skills.
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Exceptional customer service skills with effective verbal and written communication.
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Ability to work independently and under minimal supervision.
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Flexibility to work in changing environments and adapt creatively.
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Fluent in English (business level).
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Relevant industry certifications (ITIL, CompTIA, or similar) preferred.
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Understanding of IT Service Management (ITSM) frameworks.
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Willingness to work occasionally evenings, weekends, or across time zones.
📝 How to Apply
Joining the Oliver Wyman – IT Support Senior Analyst Vacancy in the United Arab Emirates team is a unique chance to elevate your IT career within a global organization. Interested candidates should ensure they meet the eligibility criteria and are ready to engage in a hybrid work environment. The role offers continuous learning, exposure to cutting-edge IT infrastructure, and collaboration with high-performing colleagues.
Additionally, employees gain access to professional development programs and opportunities for skill enhancement, including certification courses and mentorship programs. If you are enthusiastic about providing superior IT support and contributing to a global organization, this vacancy is perfect for you.
Apply here.
❓ Frequently Asked Questions (FAQs)
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What is the primary responsibility of this role?
The primary responsibility is providing proactive and reactive IT support to MMC colleagues across hardware, software, and mobility technologies. -
Where is the position located?
The role is based in Dubai Media City, Al Arjaan Offices, Dubai, United Arab Emirates. -
Is this a hybrid role?
Yes, it requires 4 days onsite and 1 remote day per week. -
What are the working hours?
Standard working hours apply, but occasional evening, weekend, or emergency support may be required. -
Are certifications required?
Relevant industry certifications are preferred but not mandatory. -
What experience is needed?
Minimum 2 years in a technical support role with experience in troubleshooting, hardware, and software support. -
What kind of teams will I work with?
You will collaborate with MMC business colleagues, supervisors, technical teams, and third-party vendors like Dell, HP, Lenovo, and telecom providers. -
Is English proficiency necessary?
Yes, fluency in English at a business level is required. -
Does this role involve travel?
Occasional travel may be required depending on the location and project needs. -
What systems or tools will I use?
You will use MMC Tech incident management systems, Nexthink, and other performance monitoring tools.
✨ Final Thoughts
The Oliver Wyman – IT Support Senior Analyst Vacancy in the United Arab Emirates is an outstanding opportunity for IT professionals who are passionate about technical support, troubleshooting, and system optimization. The hybrid work environment ensures a balanced professional lifestyle while enabling direct impact on the efficiency and effectiveness of IT operations across Marsh McLennan’s global business units. This role not only allows you to enhance your technical skill set but also provides exposure to international best practices in IT support and enterprise system management.
Joining Oliver Wyman means becoming part of a diverse and inclusive workplace that values creativity, innovation, and professional growth. Employees gain the ability to work alongside some of the brightest minds in the industry while contributing to meaningful projects that enhance organizational resilience. For IT professionals seeking to elevate their careers in a challenging yet rewarding environment, the Oliver Wyman – IT Support Senior Analyst Vacancy in the United Arab Emirates represents a perfect fit. Apply immediately to take the first step toward a future in global IT excellence.