★ About Mashreq Bank Client Services Manager, Business Banking
The Mashreq Bank Client Services Manager Business Banking United Arab Emirates role is a crucial front-office service leadership position responsible for managing SME walk-in customer needs, improving service delivery, reducing operational escalations, and ensuring compliance across all business banking functions. This position focuses on handling customer maintenance activities, resolving complex service issues, and supporting SE Account Managers by minimizing their involvement in operational tasks.
As a Client Services Manager, you serve as the primary point of contact for escalated complaints, KYC processing, documentation accuracy, CRM updates, and service-quality enhancement. You will also drive cross-sell opportunities, coordinate with multiple banking departments, support compliance visits, manage SME account retention processes, and ensure high service standards across all customer interactions. This job is ideal for candidates with banking service experience, relationship management skills, and strong communication abilities.
★ Table of Contents
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✔ Job Overview
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✔ Job Categories
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✔ Primary Responsibilities by Role
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✔ Why Work at Mashreq Bank
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✔ Candidate Eligibility Criteria
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✔ How to Apply
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✔ Frequently Asked Questions (FAQs)
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✔ Final Thoughts
★ Job Overview
• Company/Institute Name: Mashreq Bank
• Vacancy Position: Client Services Manager, Business Banking
• Location: United Arab Emirates
• Apply Before: 10 December 2025
• Employment Type: Full-time (FTO)
• Required Experience: 2+ years banking experience
The highlighted Primary Keyword – Mashreq Bank Client Services Manager Business Banking United Arab Emirates – is a service-focused role dedicated to managing SME customers, solving complex issues, executing KYC operations, and supporting the business banking ecosystem with service excellence and compliance integrity.
★ Job Categories
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Business Banking
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Customer Service & Quality
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SME Client Management
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Operations & Compliance
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Relationship Management Support
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CRM & Documentation
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Cross-Selling Support
★ Primary Responsibilities by Role
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Manage walk-in SME customers and deliver superior service.
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Reduce operational involvement of SE Account Managers.
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Execute maintenance activities including KYC, compliance, and exception handling.
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Act as the single point of contact for escalated customer complaints.
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Identify and refer cross-sell opportunities to Account Managers.
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Regularly liaise with departments like CPC, Compliance, OPS, and Credit Ops.
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Ensure documentation accuracy and minimize MER exceptions.
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Follow all AML/KYC policies and regulatory standards.
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Update line manager daily for better controls.
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Record all interactions on CRM accurately and promptly.
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Handle all tasks strictly as per bank processes.
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Promote usage of alternate delivery channels.
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Assist RMs with day-to-day transaction-related tasks.
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Resolve MER cases for account opening and maintenance activities.
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Conduct site visits for Micro segment customers when required.
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Manage retention process for early settlement of SME loans.
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★ Why Work at Mashreq Bank
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Strong brand reputation with decades of service excellence.
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Opportunity to handle high-value SME clients.
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Growth-oriented career path in Business Banking.
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Exposure to regulatory processes and compliance frameworks.
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Highly professional work culture and supportive leadership.
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Performance-driven learning and development opportunities.
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Competitive compensation with long-term career stability.
★ Candidate Eligibility Criteria
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Bachelor’s degree required.
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Minimum 2+ years of banking experience (local or international).
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Strong communication & objection-handling skills.
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Ability to work under pressure and deliver timely solutions.
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Experience in customer service, KYC, and banking operations.
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Strong work ethics and positive attitude.
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Excellent team player with interpersonal relationship-building capabilities.
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Attention to detail and accuracy in documentation and CRM updates.
★ How to Apply
To apply for the highlighted Primary Keyword – Mashreq Bank Client Services Manager Business Banking United Arab Emirates role, candidates must submit an online application through the Mashreq Bank careers portal. Ensure your CV clearly demonstrates banking experience, client-handling capabilities, and operational knowledge including KYC and SME services.
Review all responsibilities and eligibility criteria before submitting your application. Apply immediately, as the deadline is near.
Apply Here.
Apply Before: 10 December 2025, 05:30 AM
★ Frequently Asked Questions (FAQs)
1. What is the job location for this position?
The job is based in the United Arab Emirates under a full-time office (FTO) schedule.
2. What experience is required?
Applicants must have at least 2+ years of relevant banking experience.
3. What department does the role belong to?
It falls under BB Customer Service & Quality within the Business Banking division.
4. Does this role involve working with SME clients?
Yes, managing SME walk-in customers is the core function.
5. Are compliance and KYC tasks part of the job?
Yes, KYC handling, documentation accuracy, and compliance tasks are major responsibilities.
6. Is this a sales role?
Primarily service-based, but cross-selling opportunities must be identified and referred.
7. Does the position require field visits?
Occasionally, especially for Micro segment customer compliance verification.
★ Final Thoughts
The Mashreq Bank Client Services Manager Business Banking United Arab Emirates position offers an excellent opportunity for professionals seeking a career in SME banking with strong service and compliance responsibilities. It combines customer interaction, operational accuracy, and relationship support, making it a dynamic and growth-oriented role within Mashreq Bank’s respected Business Banking division.
With a strong emphasis on service quality, documentation precision, CRM discipline, and client retention, this position is ideal for dedicated banking professionals aiming to build a long-term future in the UAE’s competitive financial sector.