📌 About Mandarin Oriental – Senior F&B Reservations Agent Vacancy
The Mandarin Oriental – Senior F&B Reservations Agent Vacancy in Dubai 2025 is a remarkable career opportunity for hospitality professionals eager to grow in luxury guest services. Based at the iconic Mandarin Oriental Downtown, Dubai, this role focuses on managing dining reservations and ensuring exceptional guest experiences. Candidates will be responsible for handling inquiries, optimizing reservations, upselling exclusive dining offers, and coordinating with internal teams to deliver the highest service standards.
As a prestigious international hotel group, Mandarin Oriental offers a thriving environment where employees are recognized, supported, and encouraged to advance. With stunning views of the Burj Khalifa and the Arabian Sea, this urban retreat is not just a workplace but a lifestyle destination. By applying for this rewarding role, you will be joining a global family that emphasizes excellence, innovation, and legendary service inspired by Asian heritage.
📑 Table of Contents
- Job Overview
- Job Categories
- Primary Responsibilities by Role
- Why Work at Mandarin Oriental
- Candidate Eligibility Criteria
- How to Apply
- Frequently Asked Questions (FAQs)
- Final Thoughts
📋 Job Overview
- Company Name: Mandarin Oriental Downtown, Dubai
- Vacancy Position: Senior F&B Reservations Agent
- Location: Dubai, United Arab Emirates
- Interview Date/Deadline: Apply Immediately
- Employment Type: Full-Time
- Experience Required: 1–2 years in luxury customer service
This Mandarin Oriental – Senior F&B Reservations Agent Vacancy in Dubai 2025 is designed for professionals passionate about hospitality excellence. The role involves direct communication with guests, ensuring reservations are seamlessly handled, and providing a meMOrable dining experience for all visitors. It also offers the chance to thrive in a high-energy, multicultural, and luxury-focused environment.
🏷 Job Categories
- Sales, Marketing & Communications
- Reservations
- Non-Management (Experienced)
📌 Primary Responsibilities by Role
- Manage all food and beverage reservations across restaurant and bar outlets.
- Handle special guest requests and maintain accurate booking systems.
- Provide professional guest assistance via telephone and email.
- Support F&B operations in the absence of supervisors or managers.
- Maximize booking conversions and upsell dining experiences.
- Coordinate group/event bookings in a timely manner.
- Maintain and update guest databases for accuracy.
- Stay compliant with IT and data quality standards.
- Adapt to flexible rotational shifts.
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🌟 Why Work at Mandarin Oriental
- Work in a prestigious luxury hotel recognized globally.
- Access world-class Learning & Development programs tailored to career growth.
- Benefit from MOstay, offering complimentary stays and discounted rates globally.
- Enjoy health and wellness programs designed to enhance work-life balance.
- Competitive salary and benefits aligned with UAE hospitality industry standards.
- Comfortable employee accommodation, meals, and duty transportation provided.
- Be part of an inclusive, supportive, and innovative team environment.
✅ Candidate Eligibility Criteria
- Minimum 1–2 years of luxury customer service experience.
- Strong communication and interpersonal skills.
- Professional knowledge of reservation/table management software.
- Proficiency in Microsoft Office Suite.
- Fluency in English; additional languages (Arabic, Mandarin, Russian, French, Spanish, German) are advantageous.
- High organizational ability and attention to detail.
- Knowledge of food & beverage operations and current dining trends preferred.
- Ability to multitask in a fast-paced luxury environment.
📝 How to Apply
The Mandarin Oriental – Senior F&B Reservations Agent Vacancy in Dubai 2025 offers candidates the chance to grow in one of the world’s most recognized luxury hotel brands. To apply, interested applicants should prepare a professional resume highlighting their relevant experience, language skills, and customer service expertise.
Applications should be submitted online through the official Mandarin Oriental career portal. Remember to emphasize your passion for hospitality and prior exposure to luxury customer interactions. Early application is highly recommended as opportunities at Mandarin Oriental are competitive and sought-after.
👉 Apply here
❓ Frequently Asked Questions (FAQs)
1. What is the role of a Senior F&B Reservations Agent at Mandarin Oriental Dubai?
The role involves managing dining reservations, guest inquiries, upselling dining experiences, and coordinating with F&B teams.
2. What experience is required for this vacancy?
Applicants should have at least 1–2 years of high-end customer service experience, ideally in hospitality or dining reservations.
3. What are the benefits of working at Mandarin Oriental Dubai?
Employees enjoy competitive salaries, MOstay benefits, wellness programs, and world-class training opportunities.
4. How do I apply for the position?
Applications must be submitted online via the Mandarin Oriental career portal.
5. What languages are preferred in addition to English?
Languages such as Arabic, Mandarin, Russian, French, Spanish, and German are highly valued.
🏆 Final Thoughts
The Mandarin Oriental – Senior F&B Reservations Agent Vacancy in Dubai 2025 is a unique opportunity for hospitality professionals to showcase their expertise and grow in a luxury-driven environment. With Mandarin Oriental’s exceptional reputation in hospitality, candidates will have access to world-class training, career development opportunities, and an inspiring workplace culture. This role goes beyond standard reservations—it is about creating meMOrable experiences that align with Mandarin Oriental’s legendary service promise.
Joining the Mandarin Oriental team in Dubai means stepping into a global family committed to excellence, innovation, and guest satisfaction. If you are a motivated professional with a passion for luxury hospitality, this is your chance to apply for a promising and rewarding career path. Don’t miss the opportunity to become part of a remarkable brand that continues to define excellence in the global hospitality industry.