⭐ About – Manager Training (Soft Skills) Vacancy at Etihad Airways in Abu Dhabi 2025
Manager Training (Soft Skills) Vacancy at Etihad Airways in Abu Dhabi 2025 represents a career-defining opportunity for experienced learning and development professionals passionate about customer service excellence. Etihad Airways is globally recognized for redefining guest experience, and this role sits at the heart of that mission. The position focuses on designing and delivering impactful soft skills training for frontline teams across airport operations, contact centers, lounges, and customer touchpoints.
In Manager Training (Soft Skills) Vacancy at Etihad Airways in Abu Dhabi 2025, the selected professional will shape how millions of guests perceive the Etihad brand. This role blends strategic instructional design with hands-on facilitation, ensuring training aligns with cultural sensitivity, service philosophy, and operational excellence. With Etihad’s ambitious Journey 2030 growth plan, this vacancy offers exposure to large-scale transformation, innovation in learning technologies, and leadership development. For candidates seeking influence, visibility, and long-term growth in aviation training, this opportunity stands out strongly in 2025.
📌 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Etihad Airways
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Candidate Eligibility Criteria
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How to Apply
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FAQs
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Final Thoughts
🔹 Job Overview
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Company Name: Etihad Airways
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Vacancy Position: Manager Training (Soft Skills)
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Location: Abu Dhabi, United Arab Emirates
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Employment Type: Full-Time
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Experience Required: 7–10 years
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Interview Date: Apply Immediately
Manager Training (Soft Skills) Vacancy at Etihad Airways in Abu Dhabi 2025 is a senior-level learning role designed for professionals who thrive in operational environments. The role combines classroom delivery, digital learning integration, and on-the-job coaching. The manager will work closely with frontline leaders to enhance communication, empathy, and service recovery skills. This vacancy directly impacts customer satisfaction metrics, employee confidence, and brand consistency across Etihad’s global operations.
🔹 Job Categories
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Aviation Training and Development
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Learning and Development Management
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Customer Service Excellence
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Soft Skills and Behavioral Training
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Airline Operations Support
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Leadership and Coaching
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Corporate Training Programs
🔹 Primary Responsibilities by Role
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Design comprehensive soft skills curricula for frontline aviation roles
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Develop blended learning programs using modern instructional design
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Deliver classroom, virtual, and on-the-job training sessions
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Facilitate programs on communication, empathy, and conflict resolution
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Align training content with Etihad service philosophy and standards
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Maintain annual training calendars and delivery schedules
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Measure training effectiveness using KPIs and NPS scores
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Maintain accurate training records and compliance documentation
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Partner with HR and operational leaders to identify learning needs
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Coach and mentor internal trainers and subject matter experts
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Support leadership development for supervisors and team leaders
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Integrate LMS, e-learning, simulations, and gamification tools
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Stay updated on global learning and behavioral science trends
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Foster a culture of continuous learning within frontline teams
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🔹 Why Work at Etihad Airways
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Work with a globally awarded national airline brand
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Influence millions of guest experiences worldwide
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Exposure to large-scale, multicultural training environments
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Strong focus on innovation and digital learning tools
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Clear growth pathways aligned with Journey 2030 strategy
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Competitive compensation and professional development support
🔹 Candidate Eligibility Criteria
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Bachelor’s degree in HR, Education, Psychology, or related field
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7–10 years of learning and development experience
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3–5 years in a senior or lead trainer role
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Background in aviation, hospitality, or service industries
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Strong expertise in soft skills and customer experience training
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Proven instructional design and facilitation capabilities
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High emotional intelligence and cultural sensitivity
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Experience managing large-scale training programs
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Instructional Design certification (ATD, CIPD, or Kirkpatrick)
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Train-the-Trainer or Master Trainer certification preferred
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Emotional Intelligence or Coaching certification is an advantage
🔹 How to Apply
Applying for Manager Training (Soft Skills) Vacancy at Etihad Airways in Abu Dhabi 2025 is a straightforward online process. Interested candidates should prepare an updated resume highlighting learning design expertise, facilitation experience, and aviation or service industry exposure. Ensure certifications and leadership achievements are clearly outlined. Etihad Airways follows a transparent recruitment process and never requests payments or sensitive financial details. Early application is recommended due to high interest in this role.
👉 Apply Here.
🔹 FAQs
Q1: Is this role based only in Abu Dhabi?
Yes, the primary location is Abu Dhabi, with operational exposure across Etihad touchpoints.
Q2: Does this role involve classroom training?
Yes, it includes classroom, virtual, and on-the-job delivery.
Q3: Is aviation experience mandatory?
Aviation or hospitality experience is highly preferred.
Q4: What soft skills are emphasized most?
Communication, empathy, emotional intelligence, and service recovery.
Q5: Are digital learning tools required?
Yes, experience with LMS and e-learning is essential.
Q6: Is leadership development part of the role?
Yes, supporting supervisors and team leaders is a key responsibility.
Q7: Does Etihad provide career growth opportunities?
Yes, strong progression aligned with Journey 2030 strategy.
🔹 Final Thoughts
Manager Training (Soft Skills) Vacancy at Etihad Airways in Abu Dhabi 2025 is more than a training role; it is a strategic position shaping global customer experiences. The role empowers professionals to influence frontline behavior, service culture, and operational excellence at one of the world’s most respected airlines.
Manager Training (Soft Skills) Vacancy at Etihad Airways in Abu Dhabi 2025 offers long-term growth, international exposure, and the opportunity to leave a lasting impact on millions of travelers. For learning leaders seeking purpose, scale, and prestige in 2025, this vacancy stands as a powerful and rewarding career move.