Majid Al Futtaim careers open an exciting path with the People & Organization Manager role in Dubai, ideal for experienced retail HR leaders ready to drive shop-floor impact. Partnering closely with operations across hypermarkets, you’ll optimize workforce planning, coach managers, and elevate frontline engagement while ensuring compliance with UAE labor law. The position focuses on consistent execution of performance, probation, and talent processes, plus fair, timely handling of employee relations. You’ll standardize onboarding and training, monitor attendance trends, and support structural change across multiple stores. It’s a high-visibility, data-driven opportunity to shape culture, productivity, and customer experience at regional scale.
Table of Contents
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Job Overview
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About Majid Al Futtaim
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Available Jobs (Related Opportunities)
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: People & Organization (P&O) Manager
Company: Majid Al Futtaim Retail – Hypermarket UAE
Location: Dubai, United Arab Emirates
Employment Type: Regular, full-time
Start Date: Applications open now; start upon offer
If you’re exploring Majid Al Futtaim careers and want a role where HR execution directly shapes customer experience and store performance, the People & Organization Manager position in Dubai stands out. You’ll partner with operations across multiple supermarkets to deliver the fundamentals—right staffing, manager capability, employee engagement, and consistent P&O process execution—while building a compliant, positive, high-performance culture on the shop floor.
About Majid Al Futtaim
Majid Al Futtaim is one of the region’s most recognized private groups, synonymous with destination retail, shopping malls, communities, and customer-centric experiences. In retail, the group operates leading hypermarket and supermarket formats across the MENA region, supported by a sizable frontline workforce and a robust leadership framework. The company’s mission—to create great moments for everyone, every day—translates into a culture that values innovation, people development, and disciplined operational excellence. For HR leaders, this means a stage where you can influence outcomes at scale and see your work reflected in productivity, service levels, and team growth.
Available Jobs (Related Opportunities)
While the People & Organization Manager is the focus, candidates scanning Majid Al Futtaim careers often explore adjacent roles that build toward this leadership seat. Consider:
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People & Organization Associate Manager (Retail)
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Senior P&O Executive (Multi-site frontline support)
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Talent Acquisition Partner (Retail volume hiring)
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HR Operations Lead (Policy, systems, and compliance)
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L&D Specialist (Frontline onboarding and skills programs)
These roles strengthen foundations in workforce planning, ER case handling, policy deployment, and manager enablement—skills that are crucial for future P&O Managers.
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Job Description
The People & Organization Manager is the hands-on HR partner for multi-store retail operations. You’ll translate people strategy into day-to-day operational wins: ensuring optimal staffing, reinforcing standards through manager coaching, resolving employee relations matters swiftly and fairly, and delivering core P&O processes (performance, probation, talent identification, and improvement plans) with rigor and consistency. The role is ideal for retail-savvy HR professionals who love being present in stores, supporting leaders during peak trading windows, and using workforce analytics to drive decisions.
You will work closely with store general managers, department heads, and the recruitment and training teams to align labor plans with demand, accelerate onboarding, and strengthen frontline capabilities. A key part of the remit is embedding a culture of accountability and coaching: enabling managers to hold effective 1:1s, run fair investigations, document performance conversations properly, and close the loop on improvement plans. In short, you’ll be the engine that keeps people processes timely, compliant, and business-relevant.
Key Responsibilities
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Workforce Planning & Staffing: Forecast labor demand, align schedules to traffic patterns and promotions, and coordinate with recruitment to hit fill-rate and time-to-hire targets.
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Frontline Performance Reviews: Run regular store performance health checks, using KPIs like schedule adherence, overtime, absenteeism, and productivity to guide corrective action.
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Employee Relations (ER): Manage grievances, investigations, and disciplinary actions with fairness, confidentiality, and full compliance with UAE labor law.
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Onboarding & Training: Standardize onboarding journeys for new hires; monitor completion of mandatory trainings and accelerate time-to-productivity for frontline roles.
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Attendance & Timekeeping: Track attendance trends across zones, identify hotspots, and implement targeted interventions (coach leaders on leave, overtime, and roster discipline).
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P&O Process Execution: Ensure timely performance and probation reviews, talent identification, and performance improvement plans, with quality documentation and follow-through.
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Change Enablement: Support operational changes (new archetypes, restructures, systems) and drive adoption with clear communication and shop-floor support.
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Capability Building: Deliver coaching and short, practical workshops for store leaders on ER, feedback, documentation, and difficult conversations.
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Data-Driven HR: Maintain accurate people data, build simple dashboards managers actually use, and tie insights to store outcomes (NPS, shrink, sales per labor hour).
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Culture & Engagement: Promote a respectful, safe, and motivating environment that celebrates wins, listens to feedback, and recognizes strong performance.
Why This Role?
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Direct line to impact: In multi-site retail, strong P&O execution shows up in customer satisfaction, basket size, and productivity. Your work is visible and measurable.
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Scale and complexity: Manage a large frontline workforce with varied shifts, trade peaks, and seasonal nuances—excellent terrain for sharpening your HR leadership.
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Career mobility: Majid Al Futtaim careers span retail, malls, communities, and leisure; high performers gain exposure to COEs (TA, L&D, Rewards) and regional projects.
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Values-led culture: The mission of creating great moments fosters a people-first ethos—supportive of development, innovation, and continuous improvement.
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Learning velocity: You’ll operate where business rhythm is fast and feedback loops are short—ideal for HR leaders who enjoy experimenting, measuring, and iterating.
Requirements
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Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
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Experience: 5–7 years in P&O/HR, including at least 2–3 years in retail or another high-volume, multi-site environment.
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Labor Law Expertise: Strong knowledge of UAE labor regulations, policies, documentation standards, and ethical investigation practice.
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Workforce Planning: Proficiency in forecasting, roster optimization, time & attendance systems, and overtime control.
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ER & Case Management: Proven experience handling grievances, investigations, and disciplinary procedures end-to-end.
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Coaching & Enablement: Ability to upskill managers on feedback, documentation, and performance conversations; confident delivering store-floor training.
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Analytics & Tools: Comfortable with HRIS/WFM tools, building lightweight dashboards, and using metrics to inform decisions.
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Language: Arabic speaker (must) with strong English communication skills.
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Mindset: Hands-on, calm under pressure, disciplined with process, and passionate about frontline engagement and safety.
How to Apply
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Apply on the official careers portal: Search “People & Organization Manager” under Majid Al Futtaim careers and submit your up-to-date CV.
Act now: Apply early and prepare examples of how your interventions moved KPIs.
FAQs
1) What makes this role different from typical HR Business Partner jobs?
The P&O Manager is closer to the shop floor, with frequent store visits and hands-on coaching of line managers. You’ll still partner strategically, but the emphasis is on execution: staffing accuracy, ER cycle time, training compliance, and day-to-day performance rhythms that directly impact customers.
2) Is Arabic really mandatory?
Yes. Given the broad frontline engagement across UAE hypermarkets, Arabic fluency is essential for effective communication, coaching, and case handling. Strong English is also expected for cross-functional collaboration and reporting.
3) What tools should I be comfortable with?
Time & attendance and workforce management systems, HRIS, and basic analytics tools (spreadsheets or BI). If you can build simple dashboards that leaders check weekly—attendance, overtime, training completion—you’ll stand out.
4) What growth paths exist within Majid Al Futtaim careers?
High performers can move into larger P&O portfolios (more zones/stores), center-of-expertise roles (TA, L&D, Rewards), or cross-business opportunities within the group’s broader ecosystem (malls, communities, leisure). Mobility is a real differentiator here.