Logistics Supervisor Jobs in Dubai 2025 – High-Impact Critical Parts Role at Müller & Phipps Middle East

Table of Contents

1. Job Overview

2. About Müller & Phipps Middle East and Pedigri

3. Available and Related Logistics Jobs in Dubai

4. Logistics Supervisor – Critical Part Management: Job Description

5. Key Job Responsibilities

6. Why This Logistics Supervisor Job in Dubai Stands Out

7. Requirements and Eligibility

8. How to Apply for Logistics Supervisor Jobs in Dubai

9. FAQs – Logistics Supervisor Jobs in Dubai

Job Overview

If you’re actively searching for logistics supervisor jobs in Dubai that go beyond routine warehouse work, this Logistics Supervisor – Critical Part Management role in Dubai is a standout opportunity.

• Job Title: Logistics Supervisor – Critical Part Management

• Company: Müller & Phipps Middle East (supporting Pedigri operations)

• Location: Dubai, United Arab Emirates

• Employment Type: Full-time, onsite

• Function: Logistics, critical parts & after-sales support

The Logistics Supervisor is responsible for the end-to-end lifecycle of mission-critical parts used in Pedigri’s operations – from PTI and inbound receipt to outbound processing, service order management, vendor audits, KPI tracking, and team leadership. You’ll be managing time-sensitive SLAs measured in minutes, not days, which makes this one of the most demanding and rewarding logistics supervisor jobs in Dubai for detail-oriented leaders.

About Müller & Phipps Middle East and Pedigri

Müller & Phipps Middle East (M&P ME) is a Dubai-based distribution and logistics group whose operations span 50+ countries across the Middle East, Africa, and beyond. The group is heavily focused on mission-critical service parts logistics, repair, and after-sales support, working with global brands in electronics, telecoms, and technology.

Through its specialist unit MnP Technologies and partnerships with Pedigri, the group delivers:

• Critical and service parts logistics

• Repair and reverse logistics

• Time-definite last-mile delivery for high-value components

Pedigri itself focuses on end-to-end orchestration of mission-critical spare parts across multiple markets, using technology-led platforms to ensure visibility, reliability, and compliance for high-value equipment owners.

As a Logistics Supervisor – Critical Part Management, you step into the operational core of this ecosystem, ensuring that critical parts are always in the right place, at the right time, with the right documentation.

Available and Related Logistics Jobs in Dubai

Even if your primary interest is this Logistics Supervisor – Critical Part Management vacancy, it helps to understand how it fits within broader logistics supervisor jobs in Dubai. Similar or related roles you might see in the market include:

• Critical Parts Logistics Coordinator – Dubai

• Warehouse & Inventory Supervisor – Service Parts

• Last-Mile Logistics Supervisor – Mission-Critical Deliveries

• Supply Chain Supervisor – Technology & Electronics

• Service Operations & Logistics Lead – UAE

Within a group like Müller & Phipps Middle East, strong performers in this role can often move toward broader positions in regional logistics management, service parts strategy, or operations leadership over time.

See more jobs in Dubai

Logistics Supervisor – Critical Part Management: Job Description

This role is built for someone who sees logistics as precision engineering, not just boxes and trucks. Among logistics supervisor jobs in Dubai, it stands out because it focuses specifically on critical part management – the parts that keep major devices, equipment, or networks running.

As the Logistics Supervisor, you will:

• Oversee the entire lifecycle of critical parts, from inbound receipt (PTI) to outbound shipping and service order closure

• Ensure stringent KPI performance on inbound, outbound, ship confirmation, and on-time delivery

• Manage service orders, documentation, and cross-functional coordination with inventory control and other stakeholders

• Facilitate vendor audits, drive corrective actions, and maintain compliance records

• Lead and develop a team of logistics personnel, making sure they hit performance, quality, and safety standards

This job is ideal for experienced logistics professionals who:

• Have a deep understanding of supply chain and inventory management

• Enjoy time-critical operations with strict service level agreements

• Are confident leading teams, interpreting KPIs, and driving continuous improvement

Key Job Responsibilities

1. Critical Part Management & Inventory Control

At the heart of this logistics supervisor job in Dubai is critical part management. You will:

• Oversee the storage, handling, and distribution of critical parts, ensuring they are stored properly and moved safely

• Ensure processes comply with safety and quality standards at all times

• Coordinate closely with Inventory Control to ensure stock accuracy and timely replenishment

2. Service Order Management and Processing

You’ll manage the service order lifecycle with tight turnaround targets:

• Inbound Processing:

  • Daily inbound replenishments must be received into the DMS and vendor system (or reported to Inventory Control) within 120 minutes of receipt during normal business hours

• Order Processing (Outbound):

  • Outbound order verification during business hours must be completed within 15 minutes from order receipt

  • Oversee accurate and timely processing of service orders, coordinating with relevant departments for smooth execution

• Issue Resolution:

  • Address delays, discrepancies, or customer complaints

  • Take corrective actions quickly to protect KPIs and customer satisfaction

• Progress Monitoring & Documentation:

  • Track service orders from initiation to completion

  • Maintain comprehensive records including statuses, communications, and resolutions

3. Vendor Audit Facilitation

Vendor compliance is central to the success of critical part logistics. You will:

• Plan and schedule regular vendor audits to assess compliance with Pedigri and group quality standards

• Conduct or coordinate audit execution, including:

  • Site visits

  • Document reviews

  • Performance evaluations

• Follow up on audit findings, ensuring corrective actions are implemented and verified

• Maintain detailed records of audit plans, findings, and actions for future reference and regulatory or client audits

4. KPI Management and On-Time Performance

Unlike many general logistics supervisor jobs in Dubai, this position is built around strict KPIs:

• Inbound KPIs:

  • Minimum acceptable KPI: 99.0%

• Outbound KPIs:

  • Minimum acceptable KPI: 98.0%

  • Drives, NFO, Will Call: orders must be acknowledged within 15 minutes of release

  • NBD (Next Business Day) – business hours: acknowledged within 15 minutes of release

  • After-hours orders: acknowledged by 11:00 AM next business day (local time)

• Ship Confirmation KPI:

  • Minimum acceptable KPI: 98.0%

  • ASAP Drives and NFO: ship confirmed within 30 minutes of release

  • Scheduled drive deliveries within 40 miles / 64 km: ship confirmed 90 minutes prior to ETA

• On-Time Performance:

  • Minimum acceptable KPI: 98.0% NET (Target: 90% GROSS)

Your job is to monitor, report on, and improve these metrics, ensuring the operation consistently meets or beats service level expectations.

5. Team Management & Leadership

You will lead a team of logistics personnel responsible for day-to-day activities:

• Provide clear leadership and direction, setting expectations and goals

• Foster a collaborative, high-performance culture with open communication

• Identify training needs and provide ongoing coaching and development to build skills in:

  • System usage (DMS/vendor systems)

  • KPI awareness

  • Quality and safety practices

• Allocate resources smartly, assigning tasks based on team members’ strengths and workload

6. Compliance, Documentation, and Policy Adherence

In a mission-critical environment, compliance and documentation are non-negotiable:

• Ensure all logistics activities comply with:

  • Relevant regulations and industry standards

  • Internal company policies and client requirements

• Maintain accurate, up-to-date records covering:

  • Procurement

  • Inventory and stock movements

  • Vendor audits and corrective actions

  • Service orders and performance metrics

• Promote strict adherence to policies, procedures, and risk management protocols, reinforcing a culture of accountability

Why This Logistics Supervisor Job in Dubai Stands Out

1. Mission-Critical Operations, Not Just Routine Logistics

This is not a basic warehouse role. You’re dealing with critical parts that directly impact uptime for important assets, devices, or equipment. Every minute counts, and your work has a direct effect on:

• Customer satisfaction and SLA performance

• Operational continuity for major clients

• The overall reputation of Müller & Phipps Middle East and Pedigri in the region

2. High KPI and Service Level Ownership

Few logistics supervisor jobs in Dubai define performance as clearly as this one, with explicit KPIs across inbound, outbound, shipping, and on-time performance. That means:

• You know exactly what success looks like

• You get to build processes and a team culture around precision and reliability

For ambitious logistics professionals, this is a great platform to prove you can run a high-precision operation.

3. Exposure to Global Clients and Advanced Tech

The group’s focus on mission-critical parts and technology-led logistics means exposure to:

• Global brands and complex supply chains

• Technology platforms for inventory, tracking, and performance management

• Best practices in service parts logistics and after-sales support

4. Clear Leadership and Career-Growth Path

As a Logistics Supervisor, you are already in a lead role. Over time, you could progress to:

• Operations Manager – Critical Parts

• Regional Logistics Manager

• Service Operations or Supply Chain Leadership positions

Your experience with KPIs, audits, and team management is highly transferable across the wider logistics and supply chain world.

Requirements and Eligibility

To be competitive for this Logistics Supervisor – Critical Part Management position in Dubai, you should meet the following requirements:

Education

• Bachelor’s degree in one of the following (or related fields):

  • Logistics

  • Supply Chain Management

  • Business Administration

Experience

• Extensive experience in logistics or supply chain management, ideally with:

  • Proven success managing complex logistics operations

  • Exposure to critical or service parts management

  • Experience delivering measurable KPI improvements

Technical and Professional Skills

• Strong understanding of:

  • Logistics processes and transportation modes

  • Inventory management principles

  • Supply chain best practices

• Proficiency with logistics software and tools (e.g. WMS, TMS, DMS/vendor systems)

• Good grasp of industry regulations, compliance standards, and risk management

Leadership and Soft Skills

• Demonstrated leadership experience, managing and motivating logistics teams

• Excellent communication and interpersonal skills

• Strong organizational and time management capabilities

• Analytical mindset with the ability to:

  • Interpret data

  • Identify trends

  • Drive continuous improvement initiatives

Desirable Certifications

While not mandatory, professional certifications are a strong plus, such as:

• Certified Logistics Professional (CLP)

• Certified Supply Chain Professional (CSCP)

• Similar logistics or supply chain credentials

These demonstrate a commitment to professional excellence and will help you stand out among other candidates for logistics supervisor jobs in Dubai.

How to Apply for Logistics Supervisor Jobs in Dubai (This Role)

If this Logistics Supervisor – Critical Part Management opportunity matches your experience and ambitions, here’s how to move forward:

Click Here to Apply!

FAQs – Logistics Supervisor Jobs in Dubai

1. What makes this logistics supervisor job in Dubai different from standard warehouse roles?
This role focuses on critical part management with strict SLAs measured in minutes. It combines service order management, vendor audits, KPI tracking, and team leadership, making it more strategic and time-sensitive than many general warehouse jobs.

2. Do I need prior experience with critical or service parts to apply?
While not always mandatory, experience with mission-critical spare parts, service logistics, or after-sales support is highly advantageous. At minimum, you should have worked in complex, KPI-driven logistics operations where time and accuracy are crucial.

3. What kind of KPIs will I be responsible for?
You’ll own KPIs such as:

• Inbound accuracy and timeliness (target 99%+)

• Outbound order verification and acknowledgement (target 98%+)

• Ship confirmation timelines

• Overall on-time performance (target 98% NET)

These metrics will be a central part of your daily reporting and decision-making.

4. Are certifications required for this logistics supervisor role?
Certifications like Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP) are not mandatory but are considered a strong plus. They can help differentiate you from other candidates applying for logistics supervisor jobs in Dubai.

5. What are the growth prospects after joining as a Logistics Supervisor?
With strong performance, you could move into roles such as Operations Manager, Regional Logistics Manager, Service Parts Operations Lead, or other leadership positions within the broader Müller & Phipps Middle East and Pedigri network. Your experience with critical parts and KPI-driven operations will be valuable for more senior roles.