Logistics jobs Dubai spotlight a high-impact opening at KONE for a Logistics Business Support Manager (GCC) driving transport, customs, warehousing, and network optimization while cutting cost and inventory across the region. Acting as the single point of contact, you’ll set KPIs and SLAs, own the logistics budget, analyze spend against ledger, and steer continuous-improvement and VCP projects. You’ll negotiate and govern LSP contracts, assure regulatory approvals and on-time delivery, and build dashboards for visibility, cycle counts, and inventory integrity. Success demands 5–7 years’ GCC logistics leadership, strong data and project skills, lean thinking, and the ability to energize cross-functional teams.
Table of Contents
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Job Overview
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About the Company
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Available Jobs (and Related Roles)
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
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Job Title: Logistics Business Support Manager – GCC
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Company: KONE
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Location: Dubai, United Arab Emirates
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Employment Type: Full-time
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Career Area: Logistics / Supply Chain Operations
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Requisition ID: R0650575
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Start Date: Applications currently open
If you’re exploring logistics jobs Dubai, this GCC-level leadership seat at KONE places you at the center of transportation, customs clearance, warehousing, and network optimization across the region. You’ll be the single point of contact for all logistics topics—internally and with logistics service providers (LSPs)—while you architect KPIs, negotiate SLAs, and run continuous improvement initiatives that lift service and cut cost. From inventory integrity and cycle counts to dashboard visibility and budget accountability, the role blends strategic oversight with hands-on operations in one of the Middle East’s most dynamic supply chain hubs.
About the Company
KONE is a global leader in smart and sustainable vertical transportation solutions, recognized for innovation, reliability, and safety. The organization’s culture is built on collaboration, ethics, and a long-term commitment to sustainability—translating into clear processes, engaged teams, and meaningful development opportunities. As a Logistics Business Support Manager in Dubai, you’ll join a high-trust environment that values initiative and transparency, with room to lead cross-functional programs and set the standard for GCC logistics performance.
Available Jobs (and Related Roles)
If you’re mapping career options beyond logistics jobs Dubai, the capabilities you build in this role translate well into:
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Regional Logistics Manager / Head of Logistics
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Supply Chain Manager (GCC / MENA)
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Warehouse & Distribution Manager
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Customs & Compliance Manager
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Continuous Improvement / Operational Excellence Lead
Want broader visibility? See more jobs in Dubai across logistics, supply chain, and operations leadership.
Job Description
As Logistics Business Support Manager (GCC), you will initiate, lead, and drive logistics operations and improvement projects across the region. Your mandate spans end-to-end logistics—transport, customs clearance, warehousing, inventory, and network optimization—with a clear focus on raising service levels while reducing logistics costs and inventory. You’ll own relationships with LSPs, align with internal stakeholders, and maintain a strategic lens on performance, governance, and compliance.
You’ll design and track KPIs & SLAs (transit times, on-time/complete-to-time accuracy, inventory levels, rotation, warehousing and transportation costs), analyze results against budget, and tie spend to the financial ledger. You’ll build dashboards and cadence-based reviews that surface risks and opportunities early, and you’ll lead Variable Cost Productivity (VCP) and lean warehousing initiatives to pull waste from the system. Expect a close partnership with Sourcing on contract strategy, with Finance on budget adherence, and with Operations on execution at pace.
This is a role for a data-literate, results-driven leader who enjoys moving between control tower views and floor-level action—equally comfortable recounting the story in numbers and rolling up sleeves to remove bottlenecks.
Key Responsibilities
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Regional ownership: Serve as the single point of contact for GCC logistics—internally and with LSPs—ensuring cohesive operations and clear escalation paths.
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Operations leadership: Direct transportation, customs clearance, warehousing, material flow, and distribution to maximize efficiency, reliability, and cost-effectiveness.
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Budget & cost control: Own the logistics budget, link spend to the ledger, and steward cost-to-serve reductions without sacrificing service or compliance.
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KPI & SLA governance: Establish and track transit/delivery times, on-time & complete accuracy (COT), inventory levels/rotation, warehouse & transport costs, service standards.
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Continuous improvement: Identify waste, lead CI & VCP projects, and deploy lean principles to improve throughput, accuracy, and safety.
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Inventory integrity: Run cycle counts and physical inventories; close gaps fast to protect working capital and service reliability.
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LSP strategy & performance: Research, negotiate, maintain, and evaluate LSP contracts in collaboration with Sourcing; hold partners to performance and value requirements.
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Compliance & approvals: Oversee customs, regulatory approvals, and documentation; ensure compliant flows throughout GCC markets.
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Analytics & visibility: Build timely dashboards and reports for leadership; surface trends, exceptions, and corrective actions with clarity.
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People leadership: Develop, coach, and lead a logistics team with measurable goals and skills roadmaps that align to business objectives.
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Warehousing optimization: Partner on layout, slotting, pick-path analysis, and automation opportunities that reduce touches and errors.
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Cross-functional orchestration: Align daily with Sourcing, Finance, Operations, Commercial, and IT to keep initiatives synchronized and outcomes measurable.
Why This Role?
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Regional scope, real impact: Guide GCC logistics across multiple flows and partners—your decisions shape cost, service, and inventory health.
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End-to-end ownership: From contracts and KPIs to cycle counts and data analytics, you get the full picture and the authority to act.
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CI at the core: You’ll lead continuous improvement and VCP projects that translate directly into margin, service gains, and resilience.
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Career runway: Mastery here opens pathways into regional head roles, supply chain leadership, or global operations excellence.
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Collaborative culture: Work in a values-driven environment that recognizes good performance and invests in people and sustainability.
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Dubai advantage: Operate from a major logistics gateway with access to world-class infrastructure, trade lanes, and talent.
Requirements
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Experience: 5–7 years in a leadership role within Logistics or Supply Chain Management.
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Domain expertise: Strong track record across transportation, customs clearance, warehousing, inventory management, and GCC regulatory landscapes.
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Analytics & IT: Wide knowledge of data analytics and digital reporting; comfortable with dashboards and KPI drill-downs for decision support.
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Project leadership: Proven project management skills—scoping, stakeholder alignment, execution, benefits tracking.
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Compliance: Experience operating within a compliant supply chain; familiarity with audits and documentation rigor.
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Collaboration: Ability to energize and influence cross-functional, global teams and build rapport at all levels.
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Mindset: Continuous improvement bias, structured problem-solving, and communication that turns data into action.
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Eligibility: Based in the UAE or willing to relocate; right to work in the UAE as applicable; comfort with regional travel.
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Education: Degree in Supply Chain, Logistics, Engineering, or related field preferred (equivalent experience considered).
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Nice to have: Lean/Six Sigma exposure; experience implementing WMS/TMS enhancements or automation.
How to Apply
Apply via the official careers channel:
FAQs
1) Are logistics jobs Dubai at this level open to candidates without GCC experience?
GCC experience is strongly preferred due to customs, free zone, and cross-border nuances. If you’ve led multi-country logistics elsewhere and can prove fast regulatory ramp-up, you may still compete.
2) What KPIs matter most for this Logistics Business Support Manager role?
Expect focus on COT/on-time & complete, transit times, inventory accuracy/rotation, logistics cost vs. budget, warehouse throughput/errors, and LSP SLA adherence.
3) How much of the job is strategy vs. operations?
Both. You’ll design KPIs/SLAs, budgets, and LSP frameworks (strategy) while actively steering day-to-day execution, exceptions, and CI projects.
4) What does success look like in the first 90–180 days?
Stabilized KPIs, a clear dashboard cadence, quick wins on cost or lead time, a prioritized CI roadmap, and stronger LSP governance (QBR rhythm, action logs, and penalties/bonuses tied to performance).
5) What tools or methods should I highlight in interviews?
Lean/Six Sigma, value stream mapping, S&OP/SIOP touchpoints, WMS/TMS tuning (slotting, pick-path), carrier performance scorecards, and BI dashboards that drive decisions.
6) How does the role interact with Finance and Sourcing?
Closely. You’ll link spend to the ledger, validate savings, and co-own LSP strategy with Sourcing—ensuring quality, timeliness, and cost targets are contractually and operationally met.
Final Note
For senior operators targeting logistics jobs Dubai with real scope to move the needle, the Logistics Business Support Manager (GCC) role at KONE delivers regional ownership, measurable outcomes, and a culture that backs continuous improvement. If you can turn data into decisions, suppliers into partners, and networks into competitive advantage, this is where your playbook scales.