Jumeirah Guest Relations Team Leader Dubai 2025 – Lead Luxury Beachfront Experiences

Jumeirah Guest Relations Team Leader Dubai 2025 – Job Overview
About Jumeirah
About Jumeirah Beach Hotel
Available Jobs and Related Roles at Jumeirah
Guest Relations Team Leader Job Description
Key Job Responsibilities
Why Choose This Jumeirah Guest Relations Team Leader Dubai 2025 Role
Requirements and Eligibility Criteria
How to Apply for Jumeirah Guest Relations Team Leader Dubai 2025
FAQs – Jumeirah Guest Relations Team Leader Dubai 2025

Jumeirah Guest Relations Team Leader Dubai 2025 – Job Overview

Job Title: Team Leader – Guest Relations
Company: Jumeirah Group
Property: Jumeirah Beach Hotel
Location: Umm Suqeim 3, Dubai, United Arab Emirates
Job Category: Administration / Guest Relations
Schedule: Full-time
Posting Date: 3 December 2025
Apply Before: 2 January 2026

The Jumeirah Guest Relations Team Leader Dubai 2025 position at Jumeirah Beach Hotel is an exciting leadership opportunity for experienced hospitality professionals who love being at the centre of guest experience. You will lead guest relations activities, manage reservations and seating, handle complaints with professionalism, and coordinate closely with Rooms Division and F&B teams to deliver seamless, memorable stays for guests in one of Dubai’s most iconic beachfront resorts.

Jumeirah Guest Relations Team Leader Dubai 2025 – Lead Luxury Beachfront Experiences

About Jumeirah

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The group manages a portfolio of around 31 exceptional properties across 13 countries in the Middle East, Europe, Asia and Africa. In 1999, Jumeirah transformed luxury hospitality with the opening of the world-famous Burj Al Arab, becoming synonymous with Arabian luxury and elevated guest experiences.

Key points about Jumeirah:

Dubai-based international luxury hotel chain focused on distinctive, purposeful guest experiences
Portfolio includes beachfront resorts, city hotels, and branded residences
Known globally for icons such as Burj Al Arab and its distinguished beachfront properties
Strong emphasis on service, innovation, and creating unforgettable moments for discerning travellers

Joining as a Jumeirah Guest Relations Team Leader Dubai 2025 means stepping into a brand with solid recognition, clear standards, and ambitious growth plans.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, opened in 1997 and instantly recognisable thanks to its striking wave-shaped design along Dubai’s shoreline. It is one of the city’s landmark family and leisure resorts, with extensive facilities and direct access to the beach.

Highlights of Jumeirah Beach Hotel:

Wave-like architectural design, complementing the sail-shaped Burj Al Arab
Major global tourist and family destination with a rich history
Wide range of leisure, wellness and children’s facilities
Large selection of award-winning dining experiences and beachfront venues

As a Guest Relations Team Leader here, you’ll work in a high-energy, high-visibility environment, interacting with international guests who expect premium, personalised service from arrival to departure.

Available Jobs and Related Roles at Jumeirah

Beyond the Jumeirah Guest Relations Team Leader Dubai 2025 role, Jumeirah regularly hires for a variety of positions across its Dubai portfolio and global network, including:

Guest Relations Executive / Hostess / Guest Relations Agent
Front Office Team Leader / Duty Manager
F&B Supervisor and Restaurant Team Leader
Concierge Supervisor / Rooms Division roles
Butler and VIP Guest Services positions

See more jobs in Dubai

Guest Relations Team Leader Job Description

The Jumeirah Guest Relations Team Leader Dubai 2025 role at Jumeirah Beach Hotel focuses on leading the guest relations function within a restaurant or F&B environment while closely collaborating with Rooms Division and Concierge.

You will:

Present a professional, welcoming first impression to all arriving guests
Coordinate guest seating and allocations, following service standards and optimising capacity
Manage guest complaints, feedback and special requests calmly and effectively
Support the F&B and guest relations teams to ensure a smooth, consistent sequence of service
Act as a bridge between front-of-house, back-of-house, and Rooms Division teams to uplift the overall guest journey

This position is ideal for:

Experienced guest relations or front-of-house professionals who are ready for a leadership step
F&B supervisors or senior hosts/hostesses from luxury hotels or fine dining restaurants
Service-focused leaders who thrive in multicultural, fast-paced environments and enjoy being guest-facing at all times

Key Job Responsibilities

Guest Welcome and Seating

Present a polished, professional and welcoming demeanour to arriving guests
Greet and escort guests to their tables, ensuring a smooth arrival experience
Allocate and seat guests following established sequence-of-service standards
Ensure the team understands and executes service standards consistently

Complaint Handling and Feedback Management

Handle guest complaints with calmness, empathy and professionalism
Gather all relevant information related to the issue and provide immediate solutions where possible
Escalate complex issues to management while maintaining guest confidence
Record and communicate feedback to management to support continuous improvement

Reservation and Booking System Management

Operate the booking system to optimise reservations and maximise covers
Monitor table turns, peak times and booking patterns to maintain efficient operations
Coordinate with the team to ensure accurate reservation details and special requests are honoured

Product Knowledge and Upselling

Maintain in-depth knowledge of all menus, products, and promotions
Confidently describe dishes, beverages, and concepts to guests
Take orders accurately when required, asking relevant questions to clarify preferences
Support cross-selling and upselling, including promoting other F&B outlets within Jumeirah Beach Hotel

Function and Event Coordination

Handle function bookings and event-related inquiries
Liaise with Front of House (FOH), Back of House (BOH) and clients to ensure smooth, well-planned events
Coordinate setup, timing and guest flow to deliver flawless functions

Compliance and Responsible Service

Understand and comply with local licensing laws and regulations
Promote responsible alcohol service at all times
Make sound decisions that positively impact guest experience and operational safety

Brand and Service Culture

Have a thorough understanding of the Jumeirah brand concept, history, and vision
Communicate brand values and stories to guests when appropriate
Ensure personal behaviour and team performance reflect Jumeirah’s luxury positioning

Administration, Training and End-of-Day Duties

Complete end-of-day paperwork accurately and on time
Maintain professional organisation and effective time management
Conduct on-the-job training and coaching for junior guest relations colleagues
Support scheduling and shift planning as required

Cross-Property Guest Experience

Work closely with the Rooms Division Assistant Guest Relations Manager and Concierge teams
Identify VIP and special-attention guests, ensuring their needs are anticipated and met
Cross-sell F&B outlets and experiences to enhance guest stays and generate new business opportunities

Why Choose This Jumeirah Guest Relations Team Leader Dubai 2025 Role

The Jumeirah Guest Relations Team Leader Dubai 2025 opportunity offers strong professional and lifestyle advantages.

Lead in a World-Famous Luxury Resort

You’ll be part of Jumeirah Beach Hotel, one of Dubai’s most recognisable wave-shaped landmarks and a global family and leisure destination. This setting gives you:

Daily interaction with high-profile, international guests
Experience with complex, high-volume operations
Exposure to luxury service standards in a flagship Jumeirah property

Strong Career Development Pathways

Jumeirah’s commitment to learning and development means you can:

Access clear career pathways within Jumeirah Beach Hotel and across the global portfolio
Benefit from internal mobility options into Front Office, F&B Management, or broader leadership roles
Enhance leadership, communication, and problem-solving skills through on-the-job learning and training programmes

Attractive Benefits and Lifestyle

As described, Jumeirah offers a competitive and well-rounded benefits package, typically including:

Supportive and inclusive work environment
Access to Learning & Development programs and clear career growth pathways
Opportunities for internal mobility across Jumeirah’s global portfolio
Colleague discounts on food, beverage, and hotel stays
Company-provided shared accommodation in Dubai
Comprehensive healthcare and life insurance
Paid annual leave plus a flight from your home country
Performance-based incentives tailored to the role
Competitive tax-free salary paid in AED

Live and Work in a Prime Dubai Location

Umm Suqeim 3 places you right by the beach and close to some of Dubai’s most iconic landmarks, giving you a lifestyle that blends work in a world-class resort with easy access to city attractions.

Requirements and Eligibility Criteria

To succeed as a Jumeirah Guest Relations Team Leader Dubai 2025, you should meet the following profile:

Experience

3 to 5 years of relevant experience in hospitality or related industries
Experience in guest relations, front-of-house, F&B, or similar customer-facing roles
Proven background working in a multi-cultural environment

Skills and Competencies

Strong leadership and team-management skills
Confident in guiding, motivating and supporting junior colleagues
Excellent communication and interpersonal skills
Problem-solving ability and calmness under pressure
Competence in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to manage bookings, reservations and guest queues effectively

Language

Proficiency in English is required
Additional languages are beneficial in a luxury international setting

Personal Attributes

Professional appearance and welcoming manner
Passion for luxury hospitality and guest-centric service
Adaptable, organised, and willing to go the extra mile to delight guests

Visa, work permit and any nationality-specific eligibility will be clarified during the recruitment process according to UAE labour laws and Jumeirah policies.

How to Apply for Jumeirah Guest Relations Team Leader Dubai 2025

To apply for the Jumeirah Guest Relations Team Leader Dubai 2025 position at Jumeirah Beach Hotel:

Click Here to Apply!

FAQs – Jumeirah Guest Relations Team Leader Dubai 2025

1. How much experience do I need for the Jumeirah Guest Relations Team Leader Dubai 2025 role?
You typically need 3 to 5 years of relevant experience in hospitality or related fields, ideally including guest relations, reservations, F&B or front office leadership.

2. Is this role purely front-of-house or does it involve admin responsibilities too?
It is primarily a front-of-house leadership role, but you will also handle administrative tasks such as booking system management, end-of-day paperwork, function coordination and basic reporting.

3. Do I need previous experience in luxury hotels?
Experience in luxury or upscale hospitality is a strong advantage, but what matters most is proven guest relations expertise, leadership ability and comfort working in a multicultural, high-service environment.

4. What benefits does Jumeirah offer for this role?
Benefits normally include a tax-free salary, shared accommodation, healthcare and life insurance, annual leave with a flight home, performance-based incentives, and colleague discounts on food, beverage and hotel stays, along with development opportunities.

5. Can this role lead to higher leadership positions within Jumeirah?
Yes. Many Guest Relations Team Leaders progress to Restaurant Manager, Front Office leadership, Guest Relations Manager or broader operational management roles within Jumeirah’s global portfolio, especially when they demonstrate strong performance and leadership potential.