India, Chennai Four Points by Sheraton Looking for Following Positions on Jan 2025.
Job Description
Job Description: Front Office Team Positions at Four Points by Sheraton Chennai Velachery
Four Points by Sheraton Chennai Velachery invites dynamic, customer-focused professionals to join our Front Office Department in January 2025. As part of our esteemed hospitality brand, you will play a pivotal role in delivering exceptional guest experiences and upholding our commitment to service excellence.
Positions Available:
- Front Office / AYS Associate
- Serve as the first point of contact for guests, ensuring smooth check-ins and check-outs.
- Handle guest queries and requests via phone or in person promptly and efficiently.
- Maintain accurate records in the hotel management system and assist with reservations.
- Front Office Executive
- Supervise daily front office operations, including guest check-ins and check-outs.
- Resolve guest concerns and ensure high levels of satisfaction.
- Coordinate with other departments to ensure seamless service delivery.
- Guest Relations Executive
- Welcome guests with warmth and professionalism.
- Anticipate and address guest needs, providing personalized service to enhance their stay.
- Manage VIP guest experiences and handle special requests.
Key Responsibilities for All Roles:
- Deliver exceptional guest service to ensure satisfaction and loyalty.
- Maintain a professional demeanor and appearance in line with the hotel’s standards.
- Ensure adherence to the hotel’s policies, procedures, and safety guidelines.
- Collaborate with colleagues to maintain a positive and efficient work environment.
Candidate Requirements:
- Education: A degree or diploma in Hospitality Management or a related field.
- Experience:
- A minimum of 1-2 years of experience in a similar role in a hotel environment is preferred.
- Freshers with a strong passion for hospitality are also encouraged to apply.
- Skills:
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and hotel management software (e.g., Opera).
- Problem-solving abilities and a guest-first attitude.
- Language: Fluency in English; knowledge of other languages is a plus.
Benefits:
- Competitive salary package.
- Opportunities for growth and learning within the Marriott International network.
- A vibrant and inclusive work environment.
How to Apply:
Interested candidates are requested to email their updated resumes to sumedha.chattopadhyay@fourpoints.com with the subject line “Application for Front Office Team Position.”
Job Details in Tabular Format
| Position | Key Responsibilities | Qualifications | Location | Salary |
|---|---|---|---|---|
| Front Office / AYS Associate | Manage guest check-ins/outs, handle queries, assist with reservations, and provide seamless support through phone or in person. | Diploma/Degree in Hospitality, 1-2 years experience | Chennai, Tamil Nadu | Competitive Package |
| Front Office Executive | Oversee front office operations, resolve guest concerns, and ensure smooth coordination with other departments for seamless service. | Diploma/Degree in Hospitality, Supervisory experience | Chennai, Tamil Nadu | Competitive Package |
| Guest Relations Executive | Provide personalized guest service, manage VIP experiences, and handle special guest requests to ensure an exceptional stay. | Diploma/Degree in Hospitality, 1-2 years experience | Chennai, Tamil Nadu | Competitive Package |
Join us and be part of a renowned hospitality brand committed to excellence and guest satisfaction.
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