Customer Service Advisor jobs are an ideal opportunity for professionals who excel at creating warm, organized, and professional front desk experiences. At PwC UAE, this role places you at the forefront of client and visitor interactions, serving as the first point of contact for the firm. You’ll manage reception duties, coordinate with internal departments, and ensure seamless communication across the office. This position is perfect for candidates with strong interpersonal skills, attention to detail, and previous front desk or receptionist experience. If you thrive in fast-paced environments and want to work in a global firm that values service excellence, this role is for you.
📌 Table of Contents
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Job Overview
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About PwC Middle East
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Available Jobs at PwC
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
🧾 Job Overview
Job Title: Customer Service Advisor
Company: PwC Middle East
Location: United Arab Emirates (UAE)
Employment Type: Full-Time | Associate Level
Start Date: As soon as available
Customer service advisor jobs UAE are becoming more sought after as global firms prioritize client experience and internal efficiency. PwC is hiring a Customer Service Advisor to serve as the front-facing professional at their UAE office. You’ll be the first point of contact for visitors and clients, ensuring a welcoming, organized, and professional environment. This is an ideal role for candidates with front desk, receptionist, or customer-facing experience who thrive in structured, high-performance corporate settings and are looking to join a globally recognized brand with room to grow.
🏢 About PwC Middle East
PwC (PricewaterhouseCoopers) is a global leader in professional services, operating in over 152 countries with a team of more than 370,000 professionals. PwC Middle East has a strong 40-year presence in the region, employing 12,000+ professionals across 12 countries, including the UAE, Saudi Arabia, Egypt, and Qatar.
Their services span Advisory, Assurance, and Tax, with a strong focus on building trust and solving important problems. The firm’s Internal Firm Services (IFS) team supports the business from within, including vital functions such as front office operations, property management, and administration.
🔎 Available Jobs at PwC
Explore more opportunities currently open at PwC Middle East:
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Administrative Coordinator – Abu Dhabi
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Office Receptionist – Doha
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HR Front Desk Associate – Dubai
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Facilities Support Officer – Riyadh
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Events & Office Administrator – Muscat
📝 Job Description
The Customer Service Advisor will serve as the first point of contact at PwC’s UAE office. You will manage front desk operations, welcome clients and visitors, handle internal inquiries, and support day-to-day office administration.
This associate-level role is part of the Internal Firm Services division, which is critical to maintaining the professional standards, comfort, and efficiency of PwC’s workplace. It’s ideal for professionals who are proactive, service-oriented, and confident managing reception in a fast-paced, multicultural environment.
✅ Key Responsibilities
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Greet visitors with a friendly, professional demeanor and guide them appropriately
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Coordinate visitor check-in, issue passes, and notify internal hosts
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Handle incoming calls and route inquiries to the right departments
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Maintain the reception area, ensuring it is clean, organized, and presentable
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Record visitor logs and maintain call records
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Assist with mailroom coordination and courier services
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Support event logistics and planning in collaboration with the office manager
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Ensure timely communication with security teams and facilities staff
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Handle basic administrative duties as required
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Act as a liaison across departments to ensure seamless operations
🌟 Why This Role?
Joining PwC as a Customer Service Advisor offers a unique blend of stability, prestige, and growth. Here’s why this role stands out:
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Be part of a globally recognized professional services firm
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Build a strong foundation in office operations and internal services
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Gain access to PwC’s training and development resources
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Enjoy a professional, structured, and inclusive work culture
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Interact daily with high-level clients, executives, and professionals
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Work in a role that builds transferable soft skills for long-term career growth
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Competitive compensation, exposure to a corporate environment, and clear support systems
If you’re passionate about first-class service, professional presentation, and office support, this position could be your stepping stone to a rewarding administrative career.
🎯 Requirements
Here’s what you need to be eligible for this role:
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High school diploma or bachelor’s degree in any field
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Minimum 3 years of experience in customer service, front desk, or receptionist roles
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Excellent interpersonal and oral communication skills
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Professional telephone manner and customer-first mindset
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Strong organizational and multitasking skills
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Ability to work independently and under pressure
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Friendly, approachable, and professional demeanor
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Proficiency in basic computer skills (Word, Excel, typing)
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Fluent in English (Arabic and French are a plus)
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Prior experience in a professional services firm is an advantage
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Must have valid UAE work rights (visa sponsorship not available)
📬 How to Apply
If you’re ready to make a difference in a fast-paced, high-profile office environment, don’t miss this opportunity.
❓ FAQs
1. What kind of company is PwC?
PwC is one of the world’s top four professional services firms, known for excellence in auditing, advisory, and tax services.
2. Is prior reception or front desk experience mandatory?
Yes. Candidates should have at least 3 years of experience in customer-facing or receptionist roles.
3. Is visa sponsorship provided for this position?
No. Applicants must already be eligible to work in the UAE.
4. What are the working hours and location?
The role is full-time and based on-site in PwC’s UAE office. Typical working hours align with UAE business hours.
5. What is the growth potential from this role?
Successful candidates can explore roles in office management, internal firm services, or move into executive assistant and admin support roles within PwC.
If you’re seeking customer service advisor jobs in UAE with a reputable company that values professionalism, people, and growth—PwC Middle East could be your perfect match.