IT Service Desk Lead Job in Dubai is an urgent and high-demand opportunity for IT professionals looking to advance their careers in the aviation industry. This IT Service Desk Lead Job in Dubai with eMagine Solutions offers a dynamic role where you will lead end-user support operations in a fast-paced, 24/7 aviation environment.
This IT Service Desk Lead Job in Dubai is ideal for candidates with strong experience in IT support, ITIL frameworks, and service desk leadership. You will play a key role in ensuring smooth IT operations, delivering excellent customer support, and managing service levels efficiently.
To learn more about IT service management standards, visit
ITIL Framework (Axelos) and
Microsoft Official Website.
Quick Job Facts
| Feature | Details |
|---|---|
| Job Title | IT Service Desk Lead |
| Company | eMagine Solutions |
| Location | Dubai, UAE |
| Job Type | Full Time |
| Industry | IT / Aviation |
| Salary | AED 16,000 – 24,000 |
Company Overview
eMagine Solutions is a globally recognized recruitment and talent advisory firm with over 100 years of combined professional experience. The company specializes in sourcing top talent across industries including IT, aviation, and corporate services.
With a strong reputation for integrity, expertise, and client satisfaction, eMagine Solutions connects skilled professionals with leading organizations worldwide.
About This IT Service Desk Lead Job in Dubai
This IT Service Desk Lead Job in Dubai involves managing day-to-day IT support operations, including incident handling, service requests, and user access management. You will lead a small team, ensuring SLA performance and delivering excellent end-user experiences.
The role also includes coordinating escalations with infrastructure and application teams, improving service processes, and maintaining knowledge base documentation.
Key Responsibilities
- Lead IT service desk operations in a 24/7 aviation environment
- Manage incidents, service requests, and access control
- Ensure SLA compliance and high customer satisfaction
- Handle escalations with IT infrastructure and application teams
- Maintain and update knowledge base articles
- Improve service desk processes and reporting systems
- Perform root-cause analysis and problem management
Requirements and Qualifications
- 5–8+ years of IT support/service desk experience
- 1–3 years in a leadership or supervisory role
- Strong knowledge of ITIL framework and service management
- Experience with ticketing tools and SLA management
- Proficiency in Windows, Office 365, hardware, and networking
- ITIL certification preferred
- Experience in aviation or 24/7 operations is a plus
- Excellent communication and problem-solving skills
Salary and Benefits
- Competitive salary: AED 16,000 – 24,000
- Opportunity to work in aviation sector
- Leadership role with career growth potential
- Exposure to advanced IT systems and processes
- Dynamic and fast-paced work environment
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