IT jobs in Abu Dhabi continue to grow as the city strengthens its position as a hub for digital transformation and financial services, and one standout opportunity is the IT Service Management Lead role with Robert Walters. This position offers professionals the chance to lead ITSM operations, manage a helpdesk team, and provide high-level support to nearly 500 users, including senior executives. With a focus on ServiceNow, ITIL frameworks, and executive-level communication, the role is ideal for proactive leaders who want to shape IT services, ensure service excellence, and build a rewarding long-term career in Abu Dhabi’s thriving IT sector.
Table of Contents
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Job Overview
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About Robert Walters Middle East
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IT Jobs in Abu Dhabi – Career Opportunities
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Position: IT Service Management Lead
Company: Robert Walters (Recruitment Partner for Financial Services Client)
Location: Abu Dhabi, UAE
Employment Type: Permanent, On-site
Date Posted: 27 August 2025
If you’re searching for IT jobs in Abu Dhabi, this opportunity stands out as a career-defining role. The IT Service Management Lead position offers professionals the chance to take ownership of ITSM operations, manage a helpdesk team, and provide high-level executive support within the financial services industry. Supporting nearly 500 users, including senior executives, you’ll play a vital role in delivering excellent IT services while leading a small team and optimizing ServiceNow operations.
About Robert Walters Middle East
Robert Walters is a global recruitment firm that has been serving the Middle East for over 25 years. With offices in Abu Dhabi, Dubai, and Saudi Arabia, the company is recognized for connecting exceptional talent with the region’s most prestigious employers.
Specializing in industries like technology, financial services, legal, sales, banking, and HR, Robert Walters has a strong reputation for helping candidates secure long-term, high-value careers. When it comes to IT jobs in Abu Dhabi, Robert Walters is the recruitment partner of choice for top organizations across the UAE.
IT Jobs in Abu Dhabi – Career Opportunities
Abu Dhabi is quickly becoming a global hub for IT and digital transformation. From financial services to government and tech innovation, demand for skilled IT professionals is at an all-time high.
Alongside this IT Service Management Lead role, other in-demand IT jobs in Abu Dhabi include:
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IT Operations Manager – Abu Dhabi Financial Services
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ServiceNow Administrator – UAE Banking Sector
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IT Infrastructure Lead – Abu Dhabi Government Projects
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Cybersecurity Analyst – Financial Institutions UAE
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IT Support Manager – Corporate Technology Services
👉 See more IT jobs in Abu Dhabi
Job Description
As an IT Service Management Lead, you’ll oversee the daily management of ITSM platforms, lead a helpdesk team, and deliver world-class IT support to senior stakeholders. The role demands proactive leadership, technical expertise, and outstanding communication skills.
You’ll not only handle incident tracking and reporting through ServiceNow, but also build strong relationships with executives, ensuring high satisfaction levels and seamless technology services. This position is ideal for experienced IT professionals who want to advance in the financial services sector while leading critical IT operations.
Key Responsibilities
In this IT leadership role, your responsibilities will include:
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Leading IT Service Management operations, ensuring service excellence.
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Supervising and mentoring a helpdesk team of 2–3 members.
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Supporting a user base of around 480 employees, including VIP executives.
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Managing and optimizing ServiceNow processes for efficiency.
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Communicating effectively with executive stakeholders to understand IT needs.
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Reporting IT performance metrics to senior stakeholders.
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Coordinating with internal IT teams and external vendors to resolve complex issues.
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Staying updated with emerging IT technologies and best practices.
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Enhancing IT support documentation and processes.
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Aligning IT services with business and organizational goals.
Why This Role?
For professionals exploring IT jobs in Abu Dhabi, this opportunity offers multiple benefits:
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A senior IT role within the financial services industry.
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Permanent, on-site employment offering long-term career stability.
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Daily interaction with executive-level stakeholders, strengthening professional networks.
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Hands-on experience with ServiceNow administration and ITIL frameworks.
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Leadership responsibilities in a high-impact IT environment.
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Opportunities for career growth in Abu Dhabi’s expanding IT sector.
Requirements
To qualify for this IT Service Management Lead role, candidates should have:
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A Bachelor’s degree in IT or related field.
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ITIL certification (mandatory) and Microsoft Certifications (Windows OS, Office).
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Strong knowledge of ITSM processes and methodologies.
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Proven leadership experience in helpdesk and VIP IT support.
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Expert-level proficiency in ServiceNow configuration, administration, and optimization.
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Exceptional communication and interpersonal skills.
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Strong analytical and problem-solving capabilities.
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In-depth technical knowledge across platforms and systems.
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A proactive, adaptable approach to emerging IT trends.
How to Apply
Looking to advance your career with IT jobs in Abu Dhabi? This is your chance to step into a leadership position with one of the UAE’s most prestigious financial organizations.
📌 Apply now through Robert Walters Middle East: IT Service Management Lead – Robert Walters
⏳ Applications are currently open – submit your CV early to maximize your chances of being shortlisted.
FAQs
1. What is the location of this IT Service Management Lead job?
The role is based on-site in Abu Dhabi, UAE.
2. Is ServiceNow expertise required?
Yes, advanced knowledge and administration of ServiceNow is essential.
3. Do I need an ITIL certification to apply?
Yes, ITIL certification is a key requirement for this role.
4. What industry is the position in?
The position is in the financial services industry.
5. Are international applicants welcome for IT jobs in Abu Dhabi?
Yes, qualified international candidates can apply, subject to UAE work visa requirements.