IKEA jobs Dubai offer an exciting opportunity to join one of the world’s most recognized retail brands under the prestigious Al-Futtaim Group. The latest opening for a UAEN Shopping Experience Assistant at IKEA Jebel Ali is perfect for customer-focused professionals who thrive in dynamic, people-oriented environments. In this role, you’ll be responsible for delivering exceptional service, managing customer queries, handling returns, and ensuring smooth store operations. Working with IKEA means being part of a global brand committed to innovation, teamwork, and customer satisfaction—making this an ideal opportunity to grow your retail career in the heart of Dubai’s thriving business landscape.
Table of Contents
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Job Overview
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About Al-Futtaim Group
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Available IKEA Jobs in Dubai
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Job Description – UAEN Shopping Experience Assistant
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Key Responsibilities
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Why Work with IKEA Dubai (Al-Futtaim Group)
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Requirements and Qualifications
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How to Apply for IKEA Jobs in Dubai
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FAQs about IKEA Careers in Dubai
Job Overview
IKEA jobs in Dubai offer an incredible opportunity to join one of the world’s most iconic retail brands under the Al-Futtaim Group, one of the UAE’s most respected business conglomerates. The latest opening for a UAEN Shopping Experience Assistant at IKEA Jebel Ali is ideal for customer-focused, energetic professionals who want to build a career in retail and customer engagement. In this role, you’ll be responsible for enhancing the customer experience—managing the info desk, processing transactions, handling returns and exchanges, and ensuring every visitor enjoys a seamless shopping journey. This position blends teamwork, communication, and service excellence in a dynamic environment.
About Al-Futtaim Group
Established in the 1930s, Al-Futtaim Group has grown into one of the most diversified and progressive privately held business groups in the Middle East. Headquartered in Dubai, the group operates across 20 countries and employs more than 35,000 people.
With a strong presence across automotive, financial services, real estate, retail, and healthcare, Al-Futtaim partners with over 200 global brands, including IKEA, Toyota, Marks & Spencer, and ACE.
The group’s success is rooted in its core values — Respect, Excellence, Collaboration, and Integrity — and its commitment to enriching lives through customer-focused innovation and sustainable growth.
By joining IKEA careers in Dubai, you become part of the Al-Futtaim family—an organization known for its stability, inclusivity, and exceptional growth opportunities.
Available IKEA Jobs in Dubai
In addition to the Shopping Experience Assistant role, IKEA Dubai offers several exciting retail career opportunities. Current openings include:
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Customer Service Representative – IKEA Dubai Festival City
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Sales Assistant – IKEA Jebel Ali
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Visual Merchandiser – IKEA Abu Dhabi
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Warehouse Associate – IKEA UAE
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Cashier – IKEA Dubai
(See more IKEA jobs in Dubai [here].)
Job Description – UAEN Shopping Experience Assistant
As a Shopping Experience Assistant at IKEA Jebel Ali, your primary goal is to ensure every customer enjoys a smooth, engaging, and memorable shopping journey. You’ll oversee front-line operations such as the info desk, returns and exchanges, cashiering, and customer service interactions.
This role demands excellent communication skills, attention to detail, and a genuine passion for helping customers. You’ll be the face of IKEA—ensuring efficient service, quick resolution of issues, and a warm, welcoming experience for every visitor.
If you’re passionate about retail, teamwork, and creating exceptional experiences, this role provides the perfect foundation for a fulfilling retail career in Dubai.
Key Responsibilities
As a Shopping Experience Assistant at IKEA Jebel Ali, your main duties will include:
🧾 Cashiering and Transaction Management
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Handle cash, card, and voucher transactions with 100% accuracy.
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Record and reconcile daily financial activities.
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Ensure all payments and refunds comply with company policies.
🤝 Customer Engagement
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Greet customers warmly and assist them throughout their shopping journey.
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Provide shopping tools, bags, and trolleys to enhance convenience.
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Manage customer queues efficiently and handle inquiries promptly.
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Respond to routine complaints courteously and professionally.
🔁 Returns and Exchange Management
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Process returns and exchanges quickly and transparently.
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Ensure the returns process feels generous and customer-friendly.
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Prepare reports for reconciliation and identify recurring issues for improvement.
🧒 Smaland & Safety Supervision
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Oversee the Smaland play area, ensuring child safety and adherence to policies.
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Make announcements or contact parents if issues arise.
🧩 Service Coordination
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Coordinate IKEA services like Home Delivery, Assembly, and Measurements.
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Assist with out-of-stock follow-ups and liaise with department managers.
📊 Reporting and Communication
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Generate daily/weekly reports for the Returns & Exchange desk.
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Communicate operational challenges to the Duty Manager for action.
Why Work with IKEA Dubai (Al-Futtaim Group)
Working at IKEA Jebel Ali under the Al-Futtaim Group means being part of a company that values growth, inclusivity, and employee empowerment. You’ll have the opportunity to build a meaningful career in retail while enjoying a supportive and progressive work culture.
Key Benefits of Joining IKEA Careers in Dubai:
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🌍 Global Brand Exposure: Work with one of the most recognizable names in retail worldwide.
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💼 Career Development: Access to Al-Futtaim’s training programs and internal growth opportunities.
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🏢 Diverse Work Environment: Collaborate with multicultural teams across different departments.
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🏆 Employee Benefits: Competitive salary, healthcare coverage, paid leave, and staff discounts.
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🌱 Purpose-Driven Work: Contribute to IKEA’s mission of creating a better everyday life for the many.
At IKEA Dubai, your role isn’t just a job—it’s the beginning of a meaningful, long-term career.
Requirements and Qualifications
To succeed in the UAEN Shopping Experience Assistant role at IKEA Jebel Ali, candidates should meet the following criteria:
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Education: High school diploma or equivalent.
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Experience: Minimum of 2 years in retail or customer service roles.
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Skills:
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Excellent communication and interpersonal abilities.
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Strong problem-solving and organizational skills.
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Ability to work efficiently in a fast-paced, team-oriented environment.
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Language: Proficiency in English; Arabic is an advantage.
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Other Requirements:
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UAE Nationals (UAEN) are strongly encouraged to apply.
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Willingness to work flexible shifts, including weekends or holidays.
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How to Apply for IKEA Jobs Dubai
Ready to take your next career step with IKEA Dubai? Follow these steps to apply:
FAQs about IKEA Careers in Dubai
1. What is the salary for Shopping Experience Assistant jobs at IKEA Dubai?
Salary packages are competitive and include allowances, bonuses, and additional benefits based on experience and qualifications.
2. Is this job open to all nationalities?
This specific role is open for UAE Nationals (UAEN), as part of Al-Futtaim’s Emiratisation initiative.
3. What are the working hours like at IKEA Jebel Ali?
Shifts vary based on store operations and may include weekends and public holidays.
4. Does IKEA provide training for new employees?
Yes, IKEA and Al-Futtaim Group offer structured onboarding and retail training programs.
5. Are there opportunities to grow within IKEA or Al-Futtaim Group?
Absolutely. Employees can explore internal promotions and cross-division mobility across Al-Futtaim’s diverse business sectors.
Final Thoughts
Joining IKEA jobs Dubai as a UAEN Shopping Experience Assistant at IKEA Jebel Ali is an incredible opportunity to begin or advance your retail career with a globally admired brand. Under the Al-Futtaim Group, you’ll gain hands-on experience, grow professionally, and contribute to enhancing the customer journey for one of the world’s most trusted companies.
If you’re passionate about customer service, teamwork, and creating memorable shopping experiences, this role is your gateway to success in the UAE’s thriving retail industry.
Apply today and start your journey with IKEA and Al-Futtaim Group, where your career can truly grow with purpose and pride.