Dubai customer support jobs present a rewarding opportunity for individuals who are passionate about delivering exceptional service and building long-term customer relationships. The Customer Support Centre Agent position at IKEA RSO Jebel Ali, under the renowned Al-Futtaim Group, offers a dynamic work environment where professionalism, empathy, and communication skills come together to create a seamless customer experience. In this full-time role based in Dubai, you’ll handle customer inquiries, resolve issues efficiently, and ensure every interaction reflects IKEA’s commitment to quality and care. This opportunity is ideal for those seeking career growth, stability, and the chance to represent a trusted global retail brand.
Table of Contents
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Job Overview
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About Al-Futtaim Group
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Available Jobs at IKEA and Al-Futtaim
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Dubai customer support jobs at IKEA offer the perfect opportunity for motivated professionals who value teamwork, service excellence, and growth within a global brand. The Customer Support Centre Agent position at IKEA RSO Jebel Ali is a full-time role under Al-Futtaim Group, one of the UAE’s most respected conglomerates. As a Customer Support Agent, you’ll ensure every customer interaction—whether through email, phone, or social media—is handled efficiently and positively. This role is ideal for individuals who are passionate about delivering seamless experiences, maintaining brand trust, and contributing to IKEA’s mission of enriching everyday life for people across Dubai and beyond.
About Al-Futtaim Group
Established in the 1930s, Al-Futtaim Group has grown into one of the most diversified and progressive private companies in the Middle East, Asia, and Africa. Headquartered in Dubai, the group operates across automotive, financial services, real estate, retail, and healthcare, representing over 200 global brands, including IKEA, Toyota, and Marks & Spencer.
With over 35,000 employees, Al-Futtaim’s success is built on its core values of Respect, Excellence, Collaboration, and Integrity. These values drive its mission to deliver exceptional products and experiences that enhance customer lives every day. Working for Al-Futtaim means being part of an organization that values innovation, inclusivity, and long-term growth.
Available Jobs at IKEA and Al-Futtaim
If you’re exploring IKEA Dubai jobs, here are a few related opportunities within the Al-Futtaim retail network:
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Sales Associate – IKEA Dubai Festival City
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Customer Relations Executive – IKEA Abu Dhabi
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Cashier – IKEA RSO Jebel Ali
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Store Operations Assistant – IKEA Sharjah
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E-commerce Support Coordinator – Al-Futtaim Retail
Job Description
The Customer Support Centre Agent plays a vital role in creating a smooth and rewarding customer experience for IKEA’s diverse clientele. This position focuses on providing high-quality support through all non-face-to-face channels, including calls, emails, and social media.
As a key representative of IKEA Dubai, you’ll help customers with inquiries, complaints, and requests—ensuring every interaction reinforces IKEA’s values of simplicity, empathy, and reliability. The role directly contributes to IKEA’s mission of building strong relationships with customers, increasing loyalty, and improving overall satisfaction within the retail experience.
This job is perfect for individuals who enjoy problem-solving, working in fast-paced environments, and being part of a brand that truly cares about its customers.
Job Responsibilities
As a Customer Support Centre Agent at IKEA RSO Jebel Ali, your responsibilities include:
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Managing and recording customer cases accurately using the CRM system.
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Responding to customer emails and social media messages within 24 hours.
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Ensuring first call resolution by identifying and implementing effective solutions.
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Communicating professionally and empathetically across all customer touchpoints.
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Monitoring the transport management system and contacting customers about delays or delivery updates.
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Coordinating schedules to ensure adequate coverage during operating hours.
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Following health and safety protocols and reporting any potential risks or incidents.
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Using customer feedback, KPIs, and mystery shopping reports to enhance service quality.
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Supporting continuous improvement through alignment with department goals and SOPs.
Why This Role?
Choosing the Customer Support Centre Agent role at IKEA Dubai means joining a globally trusted brand that values people, purpose, and progress. Here’s why this opportunity stands out among Dubai customer support jobs:
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🌍 Global Brand Exposure: Work under IKEA and Al-Futtaim, two internationally respected organizations.
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💼 Career Growth: Opportunities to advance within Al-Futtaim’s diverse business divisions.
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🤝 Inclusive Culture: Be part of a workplace built on respect, collaboration, and empowerment.
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💡 Professional Development: Access to regular training, mentorship, and skill-building programs.
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💰 Competitive Benefits: Attractive compensation, employee discounts, and performance incentives.
At IKEA, you don’t just handle customer queries—you help shape experiences that millions of people trust every day.
Requirements
To qualify for the Customer Support Centre Agent – IKEA RSO Jebel Ali position, candidates should meet the following:
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Education: High school diploma (minimum requirement).
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Experience: Prior experience in customer service or call center roles, ideally within retail.
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Language: Fluency in Arabic and English (both written and spoken).
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Technical Skills:
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Familiarity with CRM systems (especially Genesys).
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Proficiency in Microsoft Excel and general computer literacy.
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Soft Skills:
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Strong communication and interpersonal skills.
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Problem-solving mindset and time management ability.
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Positive attitude with a focus on customer satisfaction.
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How to Apply
To apply for the Customer Support Centre Agent – IKEA RSO Jebel Ali position:
FAQs About Dubai Customer Support Jobs at IKEA
1. What company is hiring for this role?
The position is offered by Al-Futtaim Group, which operates the IKEA brand in the UAE.
2. Where is the job located?
The role is based at IKEA RSO Jebel Ali, Dubai, United Arab Emirates.
3. What experience do I need?
Candidates should have previous call center or customer service experience, preferably in retail.
4. Do I need to speak Arabic?
Yes. Fluency in both Arabic and English is required for this position.
5. Is this a full-time job?
Yes, it’s a full-time position with opportunities for career progression within Al-Futtaim.
Conclusion
If you’re passionate about creating meaningful customer experiences, this Dubai customer support job at IKEA RSO Jebel Ali could be the perfect fit. With Al-Futtaim’s strong reputation, IKEA’s global brand recognition, and a culture built on excellence and integrity, this opportunity promises both professional growth and fulfillment.
Apply today to become a vital part of IKEA’s mission to make everyday life better for customers across the UAE.