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HomeJob in KuwaitHenny Penny Now Hiring EMEA Territory Service Manager in Kuwait

Henny Penny Now Hiring EMEA Territory Service Manager in Kuwait

Henny Penny Now Hiring EMEA Territory Service Manager in Kuwait

Henny Penny Now Hiring EMEA Territory Service Manager in Kuwait

 EMEA Territory Service Manager (Remote)
About the job
Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values ​​relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!
As a Territory Service Manager (EMEA), you will have the opportunity to play a critical role in providing the best experience possible to our customers. Part of that is a goal that no piece of Henny Penny equipment will be down for more than 24 hours, anywhere in the world. The Territory Service Manager’s primary duty is to provide on-location technical support to customers, resolve technical and operational issues with our kitchen equipment, and manage service performance with multiple distributors and/or service partners in a defined territory.
What you’ll be doing
Communicate with customers to quickly and efficiently troubleshoot technical issues via phone, written or on-site
Take ownership of a defined territory to drive positive service metrics with our distributor or service partner companies
Build and maintain professional relationships with distributors and service partners in a defined territory
Ability to train customers on equipment operations and preventative maintenance procedures
Work effectively with our distributor network to resolve issues in the field
Ability to startup, operate, and/or repair equipment in the field as necessary. Field work may be in off-shift hours. This may be alone or with others
Draft technical procedure documents such as bulletins, instructions, knowledge articles, etc.
Use effective follow-up techniques and maintain professional communication with customers to ensure that issues have been resolved to satisfaction
Ability to drive commercial vehicles
Ability to move objects up to 100 pounds
Drive continuous improvement throughout our after-sales network
Ability to travel (both domestic and international as necessary) up to 50% of the time
Ability to support / work an on-call rotation
Hours for this position are 8AM – 5PM
Consistently models the Company Values ​​and Expected Behaviors.
Henny Penny Now Hiring EMEA Territory Service Manager (Remote)
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