Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Head of Solutions Dubai roles are rare because they sit at the intersection of strategy, technology, storytelling, and commercial growth. This opportunity at Merkle, a dentsu company, is designed for a senior leader who can define a solutions consulting vision, orchestrate cross-functional “solution councils,” and turn market trends into sellable, scalable offerings that win new business and expand existing accounts.
Job Title: Head of Solutions
Company: Merkle (dentsu company)
Location: Dubai, United Arab Emirates
Employment Type: Full-time (Permanent)
Work Model: Hybrid (as indicated by #LI-Hybrid)
Start Date: ASAP (based on hiring and onboarding timeline)
Opportunity summary:
You’ll develop and communicate a strategic vision for solutions, lead solution development initiatives, and co-lead pitches from a solution perspective—curating messaging, building collateral, and driving “WOW moments” in demos. You’ll also serve as a trusted escalation advisor for prospects and customers, while recruiting and mentoring a high-performing solutions team. This is a leadership role built for someone who can blend martech depth (Salesforce/Adobe) with consulting discipline and commercial impact.
About the Company
Merkle powers the experience economy—helping brands build loyalty, accelerate growth, and create meaningful connections across customer journeys. As part of the dentsu network (known globally for innovation and creativity), Merkle brings together experience design, digital transformation, engineering, technology integration, CRM and loyalty, identity and insights, and customer data management.
The company emphasizes a culture where ideas matter, collaboration is real, and innovation is continuous. With a global footprint and local market understanding, Merkle is positioned to deliver solutions that are both scalable and relevant—exactly the kind of environment where a Head of Solutions Dubai can create outsized impact by shaping how solutions are designed, packaged, and sold.
Merkle and dentsu also highlight a strong commitment to Diversity, Equity, and Inclusion, aiming to create people-centered transformations that shape society.
Available Jobs
If you’re exploring roles adjacent to Head of Solutions Dubai—either within Merkle/dentsu ecosystems or in closely related agencies and consultancies—these are highly relevant opportunities that expand your keyword reach:
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Solutions Consulting Director (MarTech / CX)
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Pre-Sales / Solution Architect Lead (Salesforce / Adobe)
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Digital Transformation Director (Experience & Platforms)
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CRM & Loyalty Strategy Lead (Customer Lifecycle)
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Growth / New Business Director (Agency Solutions)
These roles share the same core DNA: customer lifecycle thinking, solution packaging, cross-functional leadership, and pitch excellence.
Job Description
The Head of Solutions role is responsible for building and evolving the agency’s solutions consulting vision across the customer lifecycle—from evaluation to value realization. In practical terms, you’ll define what Merkle “sells” as repeatable solutions, how those solutions are packaged, and how they’re presented in high-stakes pitches.
This position is ideal for someone who:
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Thinks in customer outcomes, not just platforms
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Can translate market trends into differentiated solution narratives
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Leads confidently across functions—sales, marketing, product, engineering, delivery
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Balances strategy with execution and operational excellence
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Understands modern martech ecosystems, ideally including Salesforce and Adobe
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Loves the craft of pitching: messaging, slides, business cases, and demos that land
The role also requires a builder mindset. You’ll create systems: repositories, best-practice templates, playbooks, competitive intelligence, and the program management structure that keeps solutions moving forward.
Job Responsibilities
Strategic Vision and Solutions Leadership
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Develop and communicate a clear strategic vision for the solutions team aligned with agency goals
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Own and evolve the solutions consulting approach across the customer lifecycle—from evaluation to value realization
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Act as a solutions leader who connects business needs to technology-enabled outcomes
Programme and Initiative Management
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Manage day-to-day activities of solutions development initiatives
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Lead programme management for solution initiatives and “solution councils” of cross-functional SMEs
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Coordinate meeting logistics, align stakeholders, develop timelines, track progress, and manage deliverables
Market Intelligence and Competitive Positioning
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Research business, industry, and marketplace trends using third-party research and business intelligence tools
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Support senior team members in synthesizing intelligence into buyer insights, buying models, and whitespace opportunities
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Conduct and maintain SWOT analysis of competitors’ capabilities and solution offerings
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Track and update competitive analysis on an ongoing basis to keep the solutions portfolio sharp
Solution Innovation and Workshop Facilitation
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Help develop and co-lead design thinking-led solutioning workshops with internal and external stakeholders
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Drive disruptive solution development that differentiates Merkle in the market
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Identify opportunities to build “WOW moments” in demos and discovery experiences
Collateral, Business Cases, and Sales Narratives
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Create and maintain a central repository of solutions collateral: pitch decks, one-pagers, templates, case studies, and business cases
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Source case studies and content that strengthen solution narratives and help win stakeholder buy-in
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Build solution best-practice guidance documents, examples, and templates that scale consistency
New Business, Demand Generation, and Pitch Leadership
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Collaborate with new business development, corporate communications, and demand generation to promote the solutions portfolio
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Lead solution perspective for new and existing business pitches alongside growth and capability leaders
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Curate slides, key messaging, and solution architecture narratives through submission, pitch, and decision stages
Client Leadership and Escalation Support
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Build and maintain strong relationships with key clients, ensuring delivery of high-quality solutions
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Serve as a trusted escalation advisor for prospects and customers from a solution standpoint
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Improve technical documentation and build integration playbooks that increase confidence and speed adoption
Team Building and Capability Growth
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Recruit, develop, and mentor a high-performing solutions team
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Foster continuous learning and improvement, keeping pace with marketing technology trends and innovation
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Ensure the team operates as strategic advisors, not just technical contributors
Why This Role?
A Head of Solutions Dubai position can be one of the most career-defining roles in a modern agency—because it shapes what the agency becomes known for in the market.
Why it’s a standout opportunity
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Influence across the full customer lifecycle: You’re shaping solutions from evaluation to value realization, not just pre-sales
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High commercial visibility: You lead solutioning in pitches that directly impact revenue and growth
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Market-facing authority: Competitive intelligence, whitespace opportunities, and solution narratives make you a strategic voice
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Cross-functional leadership: You’ll orchestrate SMEs across sales, marketing, engineering, delivery, and growth
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Martech advantage: Exposure to enterprise ecosystems (Salesforce/Adobe) strengthens your future-proof leadership profile
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Global network, local impact: You get the backing of dentsu’s global capability with Dubai’s market opportunity
Culture and values benefits
Merkle and dentsu emphasize collaboration, innovation, and inclusive culture, where diverse perspectives are welcomed and ideas can translate into real-world impact. If you’re someone who thrives on building, mentoring, and elevating standards, this environment can be a strong match.
Requirements
While the listing emphasizes capability expectations more than a strict checklist, the best-fit candidate for Head of Solutions Dubai typically aligns with the following:
Experience and Leadership
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Proven leadership in solutions consulting, pre-sales, or solution development within an agency or comparable environment
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Strong programme management ability for multi-stream initiatives and cross-functional councils
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Experience leading or co-leading high-stakes pitches and new business solutioning
Technology and Domain Strength
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Familiarity with Merkle’s space or competitive agencies delivering CX, CRM, loyalty, data, and marketing technology solutions
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Minimum experience across Salesforce and Adobe ecosystems
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Up-to-date understanding of martech trends and how they translate into differentiated offerings
Strategic and Commercial Skills
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Ability to convert market intelligence into solution packaging and whitespace opportunities
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Strong business case development and ROI storytelling
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Confidence presenting to senior stakeholders and guiding decision-making
Communication and Collaboration
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Excellent communication skills with the ability to curate messaging, slides, and executive narratives
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Strong cross-functional leadership to align sales, marketing, product, and delivery teams
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Ability to inspire “WOW moments” while still delivering rigorous documentation and playbooks
Location and Work Model
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Dubai-based, full-time, hybrid working model
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Able to engage clients, internal leadership, and cross-functional teams in a fast-moving environment
How to Apply
Apply through the official dentsu/Merkle careers portal for the Head of Solutions role in Dubai.
FAQs
1) What does a Head of Solutions do in an agency like Merkle?
The role defines the solutions strategy and ensures the agency can consistently design, package, and deliver customer-centric solutions that win business and drive value across the customer lifecycle.
2) Is this a purely technical role?
No. It’s a blend of strategy, consulting, program leadership, and commercial storytelling—supported by strong martech understanding (Salesforce/Adobe).
3) Does the role involve new business pitches?
Yes. You’ll co-lead pitches from a solution perspective—curating the narrative, slides, messaging, and solution structure through to decision.
4) What platforms or ecosystems are most relevant?
The listing highlights minimum experience across Salesforce and Adobe, plus broader familiarity with CX, CRM, loyalty, data, and identity solutions.
5) Is the role hybrid in Dubai?
Yes, the role is marked #LI-Hybrid, and it’s full-time and permanent in Dubai.