Are you a hospitality pro who loves making guests smile? NH Collection Dubai The Palm is looking for a leader for their team. This is your chance to work at one of the most famous locations in the world. This role offers a great career path in a luxury setting. If you want to grow your career in 2026, this Urgent Hiring notice is for you. Read on to learn how you can join this amazing team today.
NH Collection Dubai The Palm is a premium hotel located on the world famous West Beach. It is part of the global Minor International group which focuses on high quality service and guest joy.
Guest Service Center Supervisor Job Summary
Before we dive into the details, let us look at the quick facts about this role. This box helps you see if the job fits your current needs and goals.
| Detail | Information |
|---|---|
| Job Title | Guest Service Center Supervisor |
| Company | NH Collection Dubai The Palm |
| Sector | Hospitality and Tourism |
| Website | Official Website |
| Hiring Status | Actively Hiring |
| Location | Palm Jumeirah, Dubai, UAE |
| Work Type | Onsite |
| Contract | Full time |
| Expected Salary | AED 6,000 to AED 9,000 (Estimated) |
| Visa | Visa Sponsorship provided |
| ATS Keywords | Opera, Guest Relations, Team Leadership, Front Office, Customer Service |
Company Overview: NH Collection Dubai The Palm
NH Collection Dubai The Palm is a stunning hotel on the West Beach of the Palm Jumeirah. It has 14 floors of modern luxury. The hotel offers 227 guest rooms and 306 serviced apartments. It is known for its sunset facing rooftop pool and its lively sports bar. The hotel is managed by Minor International, which is a global leader in hotels. Minor International operates more than 530 hotels across the globe. This company is famous for treating staff well and offering great growth paths.
Expats love working here because the hotel feels like a big family. It is right next to Nakheel Mall, so there is always something to do. According to recent data from the Dubai Department of Economy and Tourism (DET), Dubai welcomed over 17 million visitors in 2023. This means the hotel is always busy and full of energy. Working for such a big brand looks great on any resume.
💡 Pro Tip: When applying to NH Collection, show how much you care about guest happiness. They value energy and a warm smile above all else.
Why This Job is the Right Choice for You
This role is perfect if you want to step into a leadership spot. You will not just be answering phones or greeting guests. You will be supervising a team of dedicated service agents. You will report to the Front Office Manager. The work environment is fast paced but very rewarding. You will help guests from all over the world. This gives you a chance to learn about many cultures every single day.
The hotel offers Accommodation included in their benefits package. This takes a lot of stress away from moving to a new city. You can focus on your work and enjoy the Dubai lifestyle. There are also many chances to move up to higher roles within the Minor International group. They love to promote people from within their own teams.
✅ Good News: This position offers a Tax-Free Salary. This means you keep every penny you earn without paying income tax to the government.
Key Responsibilities of a Guest Service Center Supervisor
As a supervisor, you have a very important role in the hotel. You are the bridge between the guests and the hotel staff. Here are your main tasks:
- Team Leadership: You will lead and coach your team to give the best service possible.
- Daily Operations: You manage guest arrivals and make sure all special requests are handled fast.
- Brand Ambassador: You represent the hotel and solve complex guest issues with a calm mind.
- Quality Control: You ensure all staff follow the brand standards and Front Office rules.
- Team Training: You conduct regular meetings to help your team improve their skills.
- Feedback Analysis: You look at guest reviews and find ways to make the hotel even better.
Requirements & Qualifications
To get this job, you need a mix of experience and the right attitude. The hotel wants someone who can handle pressure with grace. Here is what they are looking for:
Mandatory Requirements
- Experience: You must have proven supervisor experience in a hotel front office.
- Skills: Strong leadership and a focus on keeping customers happy are key.
- Language: You must speak and write English very well.
- Software: You need to know how to use Front Office Systems like Opera or similar tools.
- Resilience: You must be good at making quick decisions when things get busy.
Nice to Have
- Education: A degree in Hospitality Management or a similar field is preferred.
- Extra Languages: Speaking Arabic, French, or Russian is a big plus in Dubai.
- Local Knowledge: Knowing about UAE customs helps you connect with local guests.
| Feature | Standard Requirement | Nice to Have |
|---|---|---|
| Years of Experience | 2 to 3 years in Front Office | Supervisor level experience |
| Education | High School Diploma | Hospitality Degree |
| Language | Fluent English | Multilingual skills |
Salary & Benefits
Working in Dubai comes with great perks. The hotel makes sure you are well taken care of so you can do your best work. Here is what you can expect:
- Tax-Free Salary: Your monthly pay is not taxed, allowing for more savings.
- Accommodation included: The company usually provides housing or a housing allowance.
- Medical Insurance: You get full medical coverage as per UAE labor laws.
- Annual Ticket: Most roles include a flight ticket back to your home country once a year.
- End of Service: You get a gratuity payment when you finish your contract.
The estimated salary for this role is between 6,000 and 9,000 AED per month. This depends on your experience level. Since there is no tax, this is a very strong offer for a supervisor role.
Who Should Apply?
This job is not for everyone. It is for people who truly love the hotel world. You should apply if:
- Service Star: You feel proud when a guest leaves a 5 star review because of your help.
- Natural Leader: You enjoy helping others grow and succeed in their jobs.
- Tech Savvy: You find it easy to learn new hotel software and booking systems.
- Dubai Dreamer: You want to live in a city that never sleeps and is always growing.
⚠️ Important: Make sure your CV is updated. Mention specific times you solved a guest problem or led a team through a busy shift.
About Location: Palm Jumeirah, Dubai
The Palm Jumeirah is a man made island in the shape of a palm tree. It is one of the most famous places on Earth. The lifestyle here is very sunny and active. You will work near the beach and high end shops.
- Work Model: You will likely work in shifts, including weekends and holidays.
- Cost of Living: With housing provided, you can save a lot. You might spend 2,000 to 3,000 AED on food and fun.
- Weather: It is sunny all year. Summers are very hot, but the hotel is fully air conditioned.
- Transport: The Palm has a monorail and taxis are everywhere. The hotel is easy to reach.
Day in the Life of a Guest Service Center Supervisor in Dubai
“My day starts with a team huddle to check the guest arrival list. I check if there are any VIPs coming today. I spend my time helping my team on the phones and at the desk. If a guest has a problem, I step in to fix it quickly. I also look at our daily reports to make sure everything is running smoothly. It is busy, but seeing the sunset over the West Beach makes it all worth it.”
How to Apply
Applying for this role is simple and direct. Follow these steps to ensure your application gets noticed by the hiring team.
- Step 1: Visit the official SmartRecruiters page for this job.
- Step 2: Upload your CV in a clean PDF format.
- Step 3: Fill in your personal details and experience.
- Step 4: Submit and wait for a screening call.
- Step 5: If you pass, you will have one or two interview rounds.
The result timeline is usually between 3 to 6 weeks. Be patient but stay ready for a call.
CV Tip: Use the Action + Tool + Result formula. For example, “Led a team of 5 using Opera to reduce guest check in time by 20 percent.”
Visa & Legal Corner
For international candidates, Visa Sponsorship is a standard part of the offer. The company will handle your work permit. You will need to provide some documents to start the process.
- Valid Passport with at least 6 months left.
- Attested Education Certificates from your home country.
- Recent Passport size photographs with a white background.
- Medical clearance certificate from a government center in Dubai.
- Previous experience letters to prove your work history.
In the UAE, most contracts have a 6 month probation period. This is a time for both you and the company to see if it is a good fit. Always read your contract carefully before signing.
Frequently Asked Questions (FAQ)
1. Is there an age limit for this job?
Usually, there is no strict age limit as long as you are fit to work and meet the experience needs. Most supervisors are in their 20s or 30s.
2. Does the hotel provide transport?
Many hotels in Dubai provide a shuttle bus from the staff housing to the hotel. Check your specific offer for this detail.
3. Can I apply if I am currently outside the UAE?
Yes, NH Collection often hires from overseas. They will provide the entry permit and flight if you are selected.
4. What is the interview process like?
It usually starts with a video call with HR. Then, you might have a technical interview with the Front Office Manager.
5. Is the salary really tax free?
Yes, the UAE does not charge personal income tax. You get the full amount stated in your contract.
Disclaimer
- We never ask for money for job applications. If a recruiter asks for a fee, it is a scam.
- We are not the company hiring. We are summarizing publicly available info to help you.
- Always verify details on the official company career page before making travel plans.
- Job details and benefits can change based on the employer’s choice and local laws.